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Paul Miller Honda of West Caldwell
West Caldwell, NJ
1,072 Reviews
Welcome to the Paul Miller Auto Group Family of Dealerships.
At Paul Miller Honda, we pride ourselves on delivering a truly outstanding customer experience to our customers on all levels. We work hard at ensuring that our customers are dealt with honestly, in a straightforward manner, professionally, and courteously.
We invite you to come in and experience the Paul Miller Difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,072 reviews
December 18, 2021
Very arrogant dealer / salesman. After knowing the environment (12/2021), that most dealers in North Jersey are pricing above MSRP, I went in wanting to purchase or putting a deposit on a New 2022 Hon environment (12/2021), that most dealers in North Jersey are pricing above MSRP, I went in wanting to purchase or putting a deposit on a New 2022 Honda CR-v EX-L. I sat down the salesman, I told him what I wanted and proceeded to give me the figures. MSRP + 5k to start with (before tax, doc fees, and erroneous fees). I said I could get it from other dealers for lower, but he said, sorry that is what it is, and said, "You will be back!". I walked out. I proceeded to e-mail dealership (managers, etc) and no response at all. The only e-mails I received from the dealership was automated ones, asking about my experience. I responded, but of course, no further responses Next day I went to another dealer, and they wanted way less. BEWARE of this dealership, they will rob you blind if you don’t price around or do your research!! More
by Whitesnake
Employees Worked With
Robert Farrell & Roco Cataldo
October 19, 2021
Based on my experience, I will not do car shopping at Paul Miller Honda dealership. Don't waste your time at this place. The car Sales Manager is not friendly. Paul Miller Honda dealership. Don't waste your time at this place. The car Sales Manager is not friendly. More
by JP
Employees Worked With
Juan Tamayo
October 15, 2021
worst manager Sale man Ect.Matthew O'Donnell.HE call me worst manager Sale man Ect.Matthew O'Donnell. HE call me threating me. say he knows where I live worst manager Sale man Ect.Matthew O'Donnell. HE call me threating me. say he knows where I live More
by ramirezpm1986
Employees Worked With
Matt O'Donnell
September 15, 2021
Morgan Guido, in Service, is outstanding! Her knowledge, professionalism, and care go beyond the ordinary! Thank you, Morgan!!! I will never go elsewhere!! professionalism, and care go beyond the ordinary! Thank you, Morgan!!! I will never go elsewhere!! More
by Brgjp
Employees Worked With
Guido, Morgan
August 21, 2021
Morgan (Service Dept) was exceptional! She was helpful and honest about the time the repairs would require and honest about the time the repairs would require More
by allisonbcalabrese
August 16, 2021
The rep at the service desk was patient, honest and informative. The wait could have been longer, but somehow the rep was able to get my car service and I was able to leave much sooner than I expecte informative. The wait could have been longer, but somehow the rep was able to get my car service and I was able to leave much sooner than I expected. More
by woodhockey456Ike
Employees Worked With
Morgan Guido
August 06, 2021
This dealership is incompetent. I purchased a car July 6th, temp tags expire Aug 6th. I called to inquire about when permanent registration is coming back and turns out they never sent in the info to the 6th, temp tags expire Aug 6th. I called to inquire about when permanent registration is coming back and turns out they never sent in the info to the DMV. This was a whole week of nonstop calling and stress. On top of that, I asked about the car inspection and they said they didn’t do it, I had to take it! Not once during the sale did the salesman Joel ever mention I needed an inspection. A whole month and these people were just sitting on paperwork. So I absolutely DO NOT recommend this dealership! More
by Teresa
Employees Worked With
Joel, Abby
August 05, 2021
Awful! They overcharge you on an easy service, they don't pick up their phone when you call them, they don't understand how to deal with people! pick up their phone when you call them, they don't understand how to deal with people! More
by Dan
Employees Worked With
Other Employees :
Ryan Anderson, Peter Jarvis, Alex Morillo, David Garcia
