Paul Miller Honda of West Caldwell

Thought I bought a Bentley I bought a pre-owned 2009 Honda Odyssey from this dealer on 4th of July of 2012 from Lou Gentile which it was an excellent experience.......never had I bought a pre-owned 2009 Honda Odyssey from this dealer on 4th of July of 2012 from Lou Gentile which it was an excellent experience.......never had a mechanical problem till now...brought in the vehicle and I was greet it by the porter which he was very courteous and professional then I walked in not over a second later I was greet it right away by everyone and dealt with my service advisor Steve Getic and advised him that my vehicle was making a loud noise when starting vehicle in the morning and also I was advised that my right passenger side axle seal was slightly leaking....my wife was very happy that he provided us with a 2015 loaner but what really caught my attention was that Steve Getic kept us informed for the time they had our vehicle.....never had to call in for updates he was always was ahead of us.....and also it was an experience to speak to the service manager Kirk Quinones ......thank u gentleman for an outstanding service.keep up the good work......Steve u are our service advisor for now on ???? The Cadavid Family More

Dissatisfied I am dissatisfied with my experience at this Honda. I purchased two accords... the deals are awful. I have purchased multiple cars here and there is n I am dissatisfied with my experience at this Honda. I purchased two accords... the deals are awful. I have purchased multiple cars here and there is no loyalty. More

Worked as a team Jose Velasquez (Sales) was trustworthy and worked hard on my behalf. Flavia Alarcon (Sales Manager) was wonderful making sure she met my price. Alejan Jose Velasquez (Sales) was trustworthy and worked hard on my behalf. Flavia Alarcon (Sales Manager) was wonderful making sure she met my price. Alejandro Estremera (Finance Manager) was honest and looked out for my best interest. More

awesome Excellent car dealer very polite Everything go smooth and nice I'm so happy and I have a excellent price.I recommend this car dealer to everybody Excellent car dealer very polite Everything go smooth and nice I'm so happy and I have a excellent price.I recommend this car dealer to everybody More

Internet sales department I received an email from the internet sales manager stating who stated that "I have been reviewing our records and it appears that if you are interest I received an email from the internet sales manager stating who stated that "I have been reviewing our records and it appears that if you are interested, I can get you out of your 2013 pilot and into a newer vehicle of the same type with little or no money down and possibly even lower your monthly payment" I was sceptical as my lease isn't up until September 2017. I wrote him back and said that I was not interested in purchasing however if he was talking about turning in my pilot early and keeping my payments the same with no out of pocket expense for the same model I would consider it. His response "That's what I'm talking about". I went to the dealership and asked for the manager. He did not come to meet with me but rather a salesperson did. Then another sales manager came to me and said to bring the car in so it can be appraised and see what can be done. My family has either leased or purchased 6 cars in the last 15 years and it was only after Kim Hadden, who was my salesperson on my last deal, did I get an honest answer. He told me that given the time left on my current lease they wouldn't be able to offer me the deal that the internet sales manager mentioned. It's because of of Kim's honesty and integrity that I will continue to do business with Paul Miller Honda. I only hope in the future that management is better trained on not providing deceptive offers that they cannot deliver on. More

Professional & Accomodating I assisted my daughter in purchasing/financing her first car as a soon to be college graduate. Ryan Anderson and Flavia Alarcon were wonderful to wor I assisted my daughter in purchasing/financing her first car as a soon to be college graduate. Ryan Anderson and Flavia Alarcon were wonderful to work with and made the process as stress-free as possible. Julia the finance manager, is one of the kindest and most professional people in the industry (or out) that we had the pleasure of meeting. She went above and beyond to help my daughter obtain the best possible financing option available! Would definitely recommend the team at Paul Miller Honda and will be back when its time for a new car. More

Outstanding Service Yesterday my dad and I went to the dealership together to lease a new car for me. We were working with Ryan Anderson and Flavia Alarcon for many hours Yesterday my dad and I went to the dealership together to lease a new car for me. We were working with Ryan Anderson and Flavia Alarcon for many hours and there service to us was OUTSTANDING! They found a car with options that fit my budget and guided us through the whole process. On a side note, we also had the pleasure of working with Julia Amaya who is a finance manage... in one word her service and attitude can be describe as FANTASTIC. Great dealership filled with great people. Thank you Paul Miller Honda! More

As painless as possible :) Jose (sales) was fabulous and honest and helpful. Alejandro (finance) was great too. Worked to get me the best deal. Jose even helped me drive my new Jose (sales) was fabulous and honest and helpful. Alejandro (finance) was great too. Worked to get me the best deal. Jose even helped me drive my new car to the rental car place to return my rental! More

2016 Pilot Lease I went to check out the new 2016 Pilot and ended up leasing one the same day. Flavia and the sales team at Paul Miller Honda are wonderful, friendly a I went to check out the new 2016 Pilot and ended up leasing one the same day. Flavia and the sales team at Paul Miller Honda are wonderful, friendly and helpful. She aided in a smooth transaction and I left extremely pleased. Buying a car is typically a headache but not here. I would recommend the dealership to friends and family. More

Good experience! Recently went into the dealership on a Saturday looking to buy a new Accord. The sales team that worked with me was very helpful and patient in helpi Recently went into the dealership on a Saturday looking to buy a new Accord. The sales team that worked with me was very helpful and patient in helping me decide what features/package would best fit my needs. Peter was a good salesperson, very calm and not pushy, which is sometimes hard to come by. Flavia was also very helpful in closing the deal and had a great sense of humor. I had some reservations on pricing, but she was able to work with me to get a deal that everyone was comfortable with in the end. More