Paul Miller Honda of West Caldwell

Typical car sales... high pressure - back and forth nonsense You come in there ready to pay a very fair price and they spend hours nickel and diming you over a bunch of nonsense. Very stressful experience, shave You come in there ready to pay a very fair price and they spend hours nickel and diming you over a bunch of nonsense. Very stressful experience, shaved years off my life. I would not go back. As a matter of fact, I was so disgusted that after I drove the car home, I swore I'd take off the Paul Miller license plate holder and the stupid Paul Miller sticker below the Honda label. Simon was very knowledgeable. Sales manager and whomever was making the decisions in the back office, they were abysmal. The finance person was awesome! Otherwise, this would have been a 1 star review. A few great employees and just crappy management. I kept saying, "We could have closed the deal a couple hours ago." I must have said that a few times. I'm disgusted, More

Horrible service department They claim to do a multipoint inspection of your car, but let me leave their dealership with tires beyond words. I did not discover this until I was s They claim to do a multipoint inspection of your car, but let me leave their dealership with tires beyond words. I did not discover this until I was stuck and had to call AAA. Unbelievable. Pictures are beyond words. More

Great place to buy a car I have bought 2 Hondas from here within the past 2 years. They are friendly and helpful. I truly recommend Paul Miller Honda and see Jose he is trul I have bought 2 Hondas from here within the past 2 years. They are friendly and helpful. I truly recommend Paul Miller Honda and see Jose he is truly helpful. More

Poor Customer Service!!! I was interested in buying a new Honda Pilot. After inquiring about it, they emailed me a quote for a Pilot they had. I even called ahead of time to m I was interested in buying a new Honda Pilot. After inquiring about it, they emailed me a quote for a Pilot they had. I even called ahead of time to make sure all the details were correct and make an appointment!I went in to purchase the vehicle. Everything was finalized and I was ready to purchase it. However, after 3 HOURS of paperwork, the representative came back and said they could not sell the car! Beware! They are trying to lure you into the dealership only to go back on their word. Don't waste your time! More

Excellent Service with Personal Attention Was helped by Mr. Criess Whitfield. Really went the extra mile to address all my needs. Excellent service with a personal touch. Went above and beyond Was helped by Mr. Criess Whitfield. Really went the extra mile to address all my needs. Excellent service with a personal touch. Went above and beyond. Definitely a happy customer and will remember him for the future. More

Excellent professional, courteous and friendly staff I highly recommend visiting this dealership. The staff is professional and courteous. Jose is a top notch professional, knowledgeable, courteous an I highly recommend visiting this dealership. The staff is professional and courteous. Jose is a top notch professional, knowledgeable, courteous and friendly. I found the ideal automobile for me and am very pleased with the car and the serviced I received. More

Dealership goes the extra distance for the customer. Paul Miller Honda was a pleasure to deal with. No high pressure sales tactics, a sales team attuned to our needs, and committed to finding the right c Paul Miller Honda was a pleasure to deal with. No high pressure sales tactics, a sales team attuned to our needs, and committed to finding the right car for us. Salesperson Simon Curcio and manager Flavia Alarcon are to be committed for their patience and attention to detail. More

Good Deal Let me begin by saying that the Creiss was of utmost help and had the patience of a saint when dealing with this last minute deal. He gave us the exac Let me begin by saying that the Creiss was of utmost help and had the patience of a saint when dealing with this last minute deal. He gave us the exact deal that we were looking for even though the color we were looking for was not there in the inventory. My only complaint was the hassle that was created because of the car that we wanted to trade in. But other than that the whole process was as smooth as it could be More

Excellent Sales I have bought two cars from Honda Paul Miller during 12 years period of time. I planed to buy my third car from Paul Miller Honda, but when I visited I have bought two cars from Honda Paul Miller during 12 years period of time. I planed to buy my third car from Paul Miller Honda, but when I visited 5/13, I didn't get what I want due to model shortage in the inventory. Mr. Jose tried hard to work with me, and sent email to me after I went back home, made me to go back to discuss the solution on 5/14. I am very happy to get the car I want. Thank you Jose you are an EXCELLENT SALES! I will recommend other people to buy car from you. Regards, Liang More

Arrogant bunch of cheaters I went to buy Pre-owned Honda Pilot. Drove for 2 hours to dealership. The sales manager negotiated and gave me last price. I said I will come back in I went to buy Pre-owned Honda Pilot. Drove for 2 hours to dealership. The sales manager negotiated and gave me last price. I said I will come back in a day to do all paperwork. Once I went back to finally buy that car, driving for 2 hours to dealership, they asked me to pay 1500 more on the same car. Also, the sales manager was arrogant and he said I should ask my wife to lend me more money and I can come back. Would never go back to the dealership and would advice people against it. More