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Paul Miller Honda of West Caldwell
West Caldwell, NJ
1,072 Reviews
Welcome to the Paul Miller Auto Group Family of Dealerships.
At Paul Miller Honda, we pride ourselves on delivering a truly outstanding customer experience to our customers on all levels. We work hard at ensuring that our customers are dealt with honestly, in a straightforward manner, professionally, and courteously.
We invite you to come in and experience the Paul Miller Difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,072 reviews
December 09, 2022
INEPT SERVICE DEPT. LONG WAIT AND NO LOANER PROVIDED . NO TECHNICIAN FOR MY PLUG -IN VEHICLE AFTER BEING TOLD THERE WAS ONE. WAITED FIOR 1.5 HOURS AND LEFT WITHOUTCAR LONG WAIT AND NO LOANER PROVIDED . NO TECHNICIAN FOR MY PLUG -IN VEHICLE AFTER BEING TOLD THERE WAS ONE. WAITED FIOR 1.5 HOURS AND LEFT WITHOUTCAR BEING SERVICED. More
by pogrob
Employees Worked With
CHRIS SERVICE MGR
December 06, 2022
Best of the Best! Experienced, knowledgeable and professional! Go to him, you won’t regret it! Experienced, knowledgeable and professional! Go to him, you won’t regret it! More
by EMRA
Employees Worked With
November 27, 2022
Purchasing my first car was initially a very stressful and tasking journey that had a lot of conflicting tips, tricks and tactics to ease the process. However after being recommended Paul Miller Honda of and tasking journey that had a lot of conflicting tips, tricks and tactics to ease the process. However after being recommended Paul Miller Honda of West Caldwell, specifically seeking out Roman, the process became a breeze. He was personable, greatly helpful and made the whole car buying process a stress less venture. I would recommend not only the dealership but the charismatic Roman to help you in what ever part of your purchase journey in you are currently in. More
by dplusdesigns
Employees Worked With
Roman Fuchs
November 15, 2022
I was trying to buy an f150. I did everything online, after few hours I received a call from Jose Velasquez asking me for The budget to hold the car,I give him my credit card num I did everything online, after few hours I received a call from Jose Velasquez asking me for The budget to hold the car,I give him my credit card number to do so. The day I was going to look at it and pick up the car I ask him for a recap sheet ( bill of sale) he send me one with $2495.00 up sale 6 months warranty. When I declined the warranty and I said I am buying the car as is. He said sorry it's on Every car. I ask for my money back, he said if I want my money I have to come to the dealership. Now it has been 6 weeks and I still don't have it. I called the dmv and Is consumer affair and I file a reports. Stay away from this dealership and the people that works there More
by Albert G
Employees Worked With
September 24, 2022
Roman was excellent, patient, and very informative. Great service. He made my decision very easy. . He also answered all my questions and explained everything in detail. This was my 4th lease. I alway Great service. He made my decision very easy. . He also answered all my questions and explained everything in detail. This was my 4th lease. I always dealt with Newton so I was a little hesitant when he told me that Roman would be taking care of me but I must say he did not disappoint. More
by Promosue
Employees Worked With
Roman, Newton Cintron
September 22, 2022
HORRIBLE customer service. The worst dealership I’ve ever been to. Not only am I afraid for my safety in a loaner vehicle they provided that is overdue for an oil change, now a The worst dealership I’ve ever been to. Not only am I afraid for my safety in a loaner vehicle they provided that is overdue for an oil change, now after waiting over a month for a part that is “not found anywhere in the country”, I have found multiple damages to my vehicle while in their possession. I am LIVID. When I saw the damages I stood in their parking lot for 45 minutes just sobbing over my car and not ONE employee came out to even say sorry. I have never felt so disregarded, disrespected and disappointed in my life. More
by Msjohn6
Employees Worked With
Other Employees :
Morgan, Danny the service manager, David Garcia
August 20, 2022
Great service. It's where I go for my vehicles and service after purchase. They are always on point! Upon parking my vehicle, Roman was in the parking lot as I a It's where I go for my vehicles and service after purchase. They are always on point! Upon parking my vehicle, Roman was in the parking lot as I arrived. He greeted me in a respectful manner and guided me to his desk willing to assist me without knowing my intentions coming in. I was there to buyout my leased vehicle and without hesitation he helped me get the process done quickly and without any hiccups. Because I was buying out my lease he most likely made nothing off of the ransaction yet he was professional all throughout! Nonetheless, Roman was personable, respectful, and down to earth making my experience at Paul Miller Honda a memorable one. More
by ameenkandil
Employees Worked With
Roman Fuchs
August 12, 2022
Despite repeated communications with Sales Manager Newton Cintron and messages to the General Manager Dave Aspinall, Honda Caldwell has failed to correct an issue which was created by Honda staff (May 2021). Cintron and messages to the General Manager Dave Aspinall, Honda Caldwell has failed to correct an issue which was created by Honda staff (May 2021). Basically Honda asserted that an optional feature (ETCH insurance) was in fact 'not optional' and had to be paid for ($400 + sales tax). According to Cintron, the car came from the factory with the ETCH feature, and therefore had to be paid for. Subsequent visits to another Honda service department led me to find that there was no ETCH feature on my car - this was communicated to PM Honda with a request for a full refund. I am guessing the lack of response is suggesting Paul Miller is hoping I will just go away. There are other options if the dealership continues to choose the 'sticking one's head in the ground and hope she goes away' course. I am still hoping Paul Miller's reputation as a dealership means something and the proper response is forthcoming. Email me anytime; you've got my contact. More
by Luci the Cat
July 25, 2022
Dealing with the service department was awful. Every time you called you got someone different and no one knew what was going on with our vehicle. I hope we never have to go back there again. Every time you called you got someone different and no one knew what was going on with our vehicle. I hope we never have to go back there again. More
by HondaCommercialCustomer
Employees Worked With
Service Department - who knows who we were dealing with
June 02, 2022
Unreliable! Untrustworthy! Irresponsible! called the dealership to inquire about a pre-owned Pilot. confirmed that it is available for a test drive. jumped the Untrustworthy! Irresponsible! called the dealership to inquire about a pre-owned Pilot. confirmed that it is available for a test drive. jumped the hoops to make the appointment and what do I hear when I arrive? That car is in the body shop for a repair. I wasted my precious time, energy and gas for this bs. Stay away! More
by ECP
Employees Worked With
Cindy
