Paul Miller Honda of West Caldwell

UN- Certified Honda I bought a 'Honda Certified used car' and after two months, the car started making noises while driving. I took it to another dealership and found ou I bought a 'Honda Certified used car' and after two months, the car started making noises while driving. I took it to another dealership and found out that the rear brakes and rotors were severely corroded and needed replacement. I had to spend an extra $1000 dollars to replace brakes and rotors. Just want to say that honesty and a good working relationship with customers is more important than sales numbers. I traveled for two hours to this dealership to buy the car and I would never recommend Paul Miller to anyone. More

Service that Exceeds Expectations I drove in to the service department on a Friday evening without an appointment because I discovered that both of my headlights were not working. Ther I drove in to the service department on a Friday evening without an appointment because I discovered that both of my headlights were not working. There were no service appointments available. I explained that I was on my way to pick up my daughter from college in upstate NY. Kirk took matters into his own hands and made sure that the bulbs were replaced and I was able to safely drive that night to pick up my daughter. I was so impressed by the personal "small town" service I received from this big dealership. Thank you, Kirk! More

Maintenance You guys are the best, went to you always for the maintenance of my suv and you did great. Keep it up. Thank a lot You guys are the best, went to you always for the maintenance of my suv and you did great. Keep it up. Thank a lot More

Great Service I bought a used BMW 328i two days ago on 5/12/18. The person who sold me the car was Roman Fuchs. He was an absolute pleasure to deal with. He was ve I bought a used BMW 328i two days ago on 5/12/18. The person who sold me the car was Roman Fuchs. He was an absolute pleasure to deal with. He was very personable, helpful, and knowledgeable. He made the process as simple as possible for me and was very friendly. - Ryan Turner More

Excelente Servicio Jose Velasquez nos ayudo muchismo en conseguir el carrro adequado para mi. Fue amable y muy servicial. Definitivamente volveria a ir a Paul Miller Hon Jose Velasquez nos ayudo muchismo en conseguir el carrro adequado para mi. Fue amable y muy servicial. Definitivamente volveria a ir a Paul Miller Honda y tambien los recomendaria a mis seres queridos y amistades. More

Excellent sales consultant Kim Hadden is an excellent sales consultant. He works at Paul Miller in west Caldwell nj. He showed me in detail the 2018 Honda CR-V. I purchased t Kim Hadden is an excellent sales consultant. He works at Paul Miller in west Caldwell nj. He showed me in detail the 2018 Honda CR-V. I purchased the Honda CR-V from Kim. Give him an Aplus for an excellent sales person. The best I’ve ever dealt with. He deserves to be Acknowledged. More

Excellent. Everyone was helpful and knowledgeable. Overall a very pleasant process. Jose was helpful, knowledgeable, and courteous. He was patient, kind, explained everything to me, and helped me with Overall a very pleasant process. Jose was helpful, knowledgeable, and courteous. He was patient, kind, explained everything to me, and helped me with my first lease. Go see him! He’s great! Thanks, Jose. More

HRV 2018 David Garcia and Alejandro Estremera were amazing!!!! Super friendly and excellent customer service. I would recommend family and friends. The dealer David Garcia and Alejandro Estremera were amazing!!!! Super friendly and excellent customer service. I would recommend family and friends. The dealership had a comfortable feel and we saw other customer service reps treat other customers with care. More

Honda Pilot 2018 Jose m Velasquez excellent to work with him. His fine what I needs it plus a very professional, I’ll recommend him to anyone need a car. Jose m Velasquez excellent to work with him. His fine what I needs it plus a very professional, I’ll recommend him to anyone need a car. More

Not keeping customer informed - training issue A few things went wrong on this service visit. My engine light went on and I was concerned because my CRV is a 2015 with just 18,108 miles. I first A few things went wrong on this service visit. My engine light went on and I was concerned because my CRV is a 2015 with just 18,108 miles. I first went to my mechanic who hooked it up to computer and advised me of the codes (P0455 and P0456). He thought that due to year and mileage it might be covered under my warranty and suggested I contact Honda first. He did advise me that it would be OK to drive until it was checked out. I called your service center and spoke with Btyan Puyen and I explained the problem and wanted to know if I could bring it in to have checked further and asked whether it was under warranty - he checked and said "yes". That sounded like terrific news to me. Before we got to that point, Bryan pointed out that you cannot use any info from a mechanic but rather had to do diagnostic at Honda which would cost $125 and if final work was done at Honda that $125 would be applied towards cost of repair or if not done at Honda would just pay the $125. I made the appointment for Monday 4/16/2018 @1:00 am because Bryan said the people who would work on this kind of problem were not those working on Saturdays. Brought car in a bit earlier than my appointment time. This time spoke with Sean Ganning. He started checking the info on the car and informed me that it is NOT under warranty and called Bryan over to discuss further. After some discussion it was agreed that the $125 would be waived due to the error by Bryan saying it was under warranty. In addition to having that problem checked out, I would be due for service (car showed 30%). So I asked that the service also be done while vehicle was at service center. Sean agreed and wrote it up. All was good and Sean said he would call when they did diagnostic to let me know. Left with loaner around 11. No one called by 4-5 and I was going to call but checked service hours and saw that you close at 9pm. I continued to wait....no one called at all. I called next morning left message for Sean. No call back by 9:20 so I called again and asked to speak with Sean and at that time was told he was off and they transferred me to Bryan. Bryan said Morgan was handling that and he would speak with her and she would call me back. I waited, did a few errands and still no call. I decided to take a rider up and speak with Morgan at 10:30. Morgan was busy when I got there so I waiting...asked Bryan if he spoke with her and he siad "yeah she said the problem was your gas cap". Told hime no because mechanic did take cap off and back on. Morgan came back after a few minutes and I spoke with her and shared my annoiance about not even being called to say they were still working on and perhaps get back with me. She apologized a few times and explained that she was training Sean and perhaps he didn't realize to call back because I had a loaner car. Explained that I have been purchaing cars from this dealership since early 90s (when it was Honda of Essex) and never had this kind of problem. She again apologized. I explained that after I pay for the service Ihad done I wanted to speak with Manager. While I was away, she spoke with the manager and it was decided that I aould NOT pay for the service due to the inconvenience. Morgan turned a terrible situation info a better situation. Not because she got the service costs waived, but because I truly believe she understood where I was coming from. A few words go a long way and respect goes even further. My anger subsided the longer she and I spoke and I could see she understood and wanted to make this experience better. Sean was very respectful as well and I can see how/why he may not have called that same day - but without speaking with anyone and the attitude Bryan seemed to have (and he's the one who gave me incorrect info),I had no way If knowing that. It just seemed that I was being ignored. In any event, I will NOT ever go to Bryan as the service advisor. I want to deal with Morgan from now on...if she is busy when I arrive I will wait for her to service me. Thank you so much Morgan! More