Paul Miller Honda of West Caldwell

Darn Good Jose was excellent. I had a tough situation with another dealer, Planet Honda that he was able to get me out of.. Planet Honda was nothing more than Jose was excellent. I had a tough situation with another dealer, Planet Honda that he was able to get me out of.. Planet Honda was nothing more than a rip off and night mare, Paul Miller was great other than I wish they had more incentives with the car I purchased, Free oil changes or something of the matter would have been helpful. Looks like Firestone is in for that one. More

Stay away from this dealership . They will waste your time and play games. They are also notorious for adding in BS fees. To be specific, the CERTIFICATION FEE is a made up fee they . They will waste your time and play games. They are also notorious for adding in BS fees. To be specific, the CERTIFICATION FEE is a made up fee they will add. If you go to any other dealership, you won't see that fee. But they are dishonest, so it's no surprise. They'll try to be subtle when selling you a car to get more money out of you...like adding another year or two of payments. Also, don't expect them to greet you when you visit (you know, like most other dealerships do) apparently you have to "sign in" with a lady there (no, it doesn't say this anywhere...but you should know apparently). The staff is highly disorganized and incompetent. The "internet manager" is a joke as well. He says to come in, but can't acknowledge anything?! What's the point...time is valuable for most people. They will try to hound you, but you have to jump through hoops and sign in and wait for someone to "see you". YEAH OKAY! Route 23 Honda is a lot better. They don't make you sign in, they aren't disorganized..oh and they greet their customers. So in short, avoid this dealership. More

Amazing experience! Had an exceptional experience here at Paul Miller Honda! I submitted an online inquiry and received the requested information from Cindy in BDC almost Had an exceptional experience here at Paul Miller Honda! I submitted an online inquiry and received the requested information from Cindy in BDC almost immediately. Once my initial questions were answered, Cindy connected me to the internet sales manager (George) who worked out a deal. I still owed money on my car and had budget constraints, so I knew it wouldn’t be easy - but George was able to put together a fantastic deal on a 2018 Civic EX-T. George and his BDC team were transparent and helpful every step of the way. Once at the dealership, I was assisted by Simon from the sales team. Simon was both highly professional and extremely knowledgeable about the Honda lineup. After test driving the Civic, he introduced me to his finance manager (Victor) and the sales manager (Flavia). Much like Simon, Victor and Flavia exhibited high levels of professionalism. Within a short time, I was approved by Honda financial for the deal. The delivery was seamless and before I left, Simon made sure to show me the features on my new car and answer any remaining questions. The managers involved came out to congratulate me and I was on my way! I would without a doubt recommend Paul Miller Honda to anyone looking for a new car. Every employee along the way was helpful and took the time to make sure my vehicle needs were met. A major THANK YOU to George, Cindy, Simon, Flavia, and Victor! Absolutely loving my new Civic. :) More

Service on my car I was very upset at the cost that I had to put in my old 2004 Honda Accord but Kimberly was so very kind and professional and explained everything in I was very upset at the cost that I had to put in my old 2004 Honda Accord but Kimberly was so very kind and professional and explained everything in detail, I would give her a 5 star rating More

very satisfied with service appointment. I was taken on time-offered coffee and bagels--clear explanation of what was done--surroundings were pleasant. TV news show was on--when other staff I was taken on time-offered coffee and bagels--clear explanation of what was done--surroundings were pleasant. TV news show was on--when other staff came in to get coffee many said hello or good morning. More

Excellent Customer Service Jose, is a great salesman to work with and this is my second time around working with him. He makes you feel like you are at home and the transition s Jose, is a great salesman to work with and this is my second time around working with him. He makes you feel like you are at home and the transition so smoothly. Great manners, vocal, and for the people. He made my experience once again a dream come true. Also, explains the right direction that you should take to get the deal done and most importantly he straight forward. Jose is great a what he does. The customer is important and he understands that fully. He goes above and beyond to see the customer happy at all cost. Great job and to the whole Paul Miller family once again Thank You for everything. One love, Jamie More

Very Nice Experience Mr. Quinones was Knowledgeable, Friendly, Courteous and Professional. Very nice. Very nice indeed. The service department was sufficiently staffe Mr. Quinones was Knowledgeable, Friendly, Courteous and Professional. Very nice. Very nice indeed. The service department was sufficiently staffed so I saw someone promptly for my appointment. Not being made to wait when you have an appointment is a really great thing. Thanks. More

Good service Kirk provided good service and gave me a good price to keep to the warranty. He got the repair done quickly and well. I would go back. Kirk provided good service and gave me a good price to keep to the warranty. He got the repair done quickly and well. I would go back. More

Amazing customer Service Bryan always goes above and beyond to provide excellent customer service! He is so professional and tries to help in every possible way. Definitely wi Bryan always goes above and beyond to provide excellent customer service! He is so professional and tries to help in every possible way. Definitely will keep coming back More

Excellent sales team Spearheaded by Orlando Perez and Jose Velasquez, the product was presented and sold quickly. They did a superb job. Great job. Thank you so much. Spearheaded by Orlando Perez and Jose Velasquez, the product was presented and sold quickly. They did a superb job. Great job. Thank you so much. More