Paul Miller Honda of West Caldwell

brought my Honda Accord in because the battery was low. Brought my Honda in because the battery was low. Replaced it with a new battery. I did not ask, but I should have been told the warranty of the new Brought my Honda in because the battery was low. Replaced it with a new battery. I did not ask, but I should have been told the warranty of the new battery. Also, when the mechanics work on the car, they put the headlight lever on "off" and then keep it like that. As a courtesy, they should put the headlight back to "auto". More

excellent service- clarity in explanation of work to be done all service people were helpful and attentive... wait time was as expected ...don't recall name of woman at service desk who helped me but she was ver all service people were helpful and attentive... wait time was as expected ...don't recall name of woman at service desk who helped me but she was very attentive and friendly. More

I like Civics I've always had good experiences at Paul Miller dealerships. This is my second car from PMH, and the buying experience was pleasant as always. They I've always had good experiences at Paul Miller dealerships. This is my second car from PMH, and the buying experience was pleasant as always. They gave me a fair value for my trade and a great deal on the car - warm and fuzzy all the way around. Jose let me push the car as much as I needed to on the test drive and made sure I was comfortable with all aspects of the car without being pushy. He's always responsive and genuine without being salesy. The after purchase experience is great too - Jose and the service department don't forget about you once they make the sale - they really try to keep you happy. I'll definitely come back when I need a Honda. More

Amazing From the moment we walked into the dealership, we were greeting and immediately found the help we were looking for. Jose was extremely knowledgeable a From the moment we walked into the dealership, we were greeting and immediately found the help we were looking for. Jose was extremely knowledgeable and professional, getting the buying process completed seamlessly. I was impressed by how easy he made the transaction for us. Great salesman. More

Oil change Excellent service and friendly staff. Vehicle was ready in the time they said it would be. I love that they have water bottles and bagels while you wa Excellent service and friendly staff. Vehicle was ready in the time they said it would be. I love that they have water bottles and bagels while you wait. More

What a joke 2010 Ford Focus they are advertising it for $4995 on the Internet by the time Orlando the used car manager was done with all the extra mark ups they w 2010 Ford Focus they are advertising it for $4995 on the Internet by the time Orlando the used car manager was done with all the extra mark ups they where at $8495 he then says what do you want to do? ...........Leave ! More

Charlie and Flavia are the best. They went above and beyond Been going to Paul miler for many years Best sales and service in town! Cant say anything negative. Top notch experience every time!! So happy !! Been going to Paul miler for many years Best sales and service in town! Cant say anything negative. Top notch experience every time!! So happy !! More

Quiet Friday No waiting vehicle done within suggested time frame adviser reviewed finding and provided what service were needed and what could wait. More service d No waiting vehicle done within suggested time frame adviser reviewed finding and provided what service were needed and what could wait. More service department should realize that vehicle maintenance is an ongoing process and there is a cost associated with it so being treated with respect and courtesy for the time spent with such business should be done with a smile and understand that the customer is there because the have an interest in your business and has given you the opportunity to service then if expectation is not met I can take my business elsewhere More

Darn Good Jose was excellent. I had a tough situation with another dealer, Planet Honda that he was able to get me out of.. Planet Honda was nothing more than Jose was excellent. I had a tough situation with another dealer, Planet Honda that he was able to get me out of.. Planet Honda was nothing more than a rip off and night mare, Paul Miller was great other than I wish they had more incentives with the car I purchased, Free oil changes or something of the matter would have been helpful. Looks like Firestone is in for that one. More

Stay away from this dealership . They will waste your time and play games. They are also notorious for adding in BS fees. To be specific, the CERTIFICATION FEE is a made up fee they . They will waste your time and play games. They are also notorious for adding in BS fees. To be specific, the CERTIFICATION FEE is a made up fee they will add. If you go to any other dealership, you won't see that fee. But they are dishonest, so it's no surprise. They'll try to be subtle when selling you a car to get more money out of you...like adding another year or two of payments. Also, don't expect them to greet you when you visit (you know, like most other dealerships do) apparently you have to "sign in" with a lady there (no, it doesn't say this anywhere...but you should know apparently). The staff is highly disorganized and incompetent. The "internet manager" is a joke as well. He says to come in, but can't acknowledge anything?! What's the point...time is valuable for most people. They will try to hound you, but you have to jump through hoops and sign in and wait for someone to "see you". YEAH OKAY! Route 23 Honda is a lot better. They don't make you sign in, they aren't disorganized..oh and they greet their customers. So in short, avoid this dealership. More