Paul Miller Honda of West Caldwell

Worst Place Ever So I called to make an appointment to get my car deatailed. Person on the phone was very nice. Called back to give me a price and arrange a time. I sa So I called to make an appointment to get my car deatailed. Person on the phone was very nice. Called back to give me a price and arrange a time. I said I wanted a weekend as early as possible and they said sure! Made my appointment for a Saturday afternoon (was told that was the earliest possible). Got to the service center after I rearranged my ENTIRE schedule on a Saturday to get my car detailed. Had no appointment scheduled in the computer, fine I guess. You could have made the situation better by letting me get my car detailed but no they refused that day fine I understand schedules are made and whatnot. Then I was going to reschedule to another weekend because I told them that’s the only time I can come, and the whole situation would have been fine but no can’t reschedule to a weekend. Just one thing after another made my whole experience worse. Horrible customer service, horriable organization and communication. Would NEVER go here again or recommend to anyone. More

So great so quick. I had scheduled an appointment via online. I arrived 30 min early, they processed the paperwork, and I was out of there in about 45 minutes. So I had scheduled an appointment via online. I arrived 30 min early, they processed the paperwork, and I was out of there in about 45 minutes. So Great! Love this place. More

Airbag recall...they had me in and out in 45 minutes! Mulligan Motors in Nutley recommended that I go to Paul Miller Honda (over more local Honda dealers whose names I will not mention) for the airbag rec Mulligan Motors in Nutley recommended that I go to Paul Miller Honda (over more local Honda dealers whose names I will not mention) for the airbag recall as that was an issue they could not handle (I had purchased a pre-owned 2012 Accord from Mulligan a little over a year ago and he handles my other service work). Paul Miller Honda not only met my expectations, they exceeded them. Mulligan thought the service appointment would be somewhere between 60 and 90 minutes. Paul Miller Honda had the job done in just 45 minutes! Their service waiting area provided a pleasurable waiting experience (complimentary coffee and bagels), free internet access with an available desktop computer to use (I am a cave man who did not have a smart phone or laptop with me like most other customers there had). Also, the service tech that I dealt with initially was highly knowledgeable (I believe her name was Morgan Guido based on the business cards she had in front of her area of the service counter). She was able to answer any and all questions that I had. If I am ever in the market for a new Honda or if I ever have an issue with my current one that the more local Mulligan Motors cannot handle for me, I will definitely go to Paul Miller Honda again in the future. More

Roman delivers We wanted to trade in our two Hondas (Accord & CRV) for something bigger. We ended up with a beautiful Honda Pilot with touring package. This is the We wanted to trade in our two Hondas (Accord & CRV) for something bigger. We ended up with a beautiful Honda Pilot with touring package. This is the 3rd Honda that Roman (Paul) Fuchs has sold us and as always, we are with extremely pleased his attention to detail and knowledge of Honda vehicles. The financing department was thorough and efficient, getting us great terms on our Pilot. We highly recommend this dealership. More

Finance department is worse Cancelled my GAP insurance 75 days ago and still they are not providing refund. Called showroom more than 500 times so far and transferred call go Cancelled my GAP insurance 75 days ago and still they are not providing refund. Called showroom more than 500 times so far and transferred call goes to voice mail. Worse people working over there. Once they get your money, they don't care. They don't pickup phone and they don't respond back. More

Great car shopping experience! I went to this dealership looking to buy a CRV. Our salesman, Jose, was extremely knowledgeable and helpful when it came to helping me pick a car. I w I went to this dealership looking to buy a CRV. Our salesman, Jose, was extremely knowledgeable and helpful when it came to helping me pick a car. I wasn’t expecting to leave with a car the same day, but the whole process was fairly quick and painless. I drove off the lot with the car that day! I would definitely recommend the West Caldwell location if you’re looking for knowledgeable staff and efficient service. More

Excellent experience My experience with Charlie Perna was superb. I didn’t want a hard sale and I didn’t think I was ready to buy...but his personable and knowledgeable pr My experience with Charlie Perna was superb. I didn’t want a hard sale and I didn’t think I was ready to buy...but his personable and knowledgeable presentation of the facts changed that. It was a non-stressful experience that ended with me leaving with a new CRV. Managers, office Staff and finance people were all polite and gave pertinent information. I will definitely share my positive experience with friends! Thank you to all who participated especially Charlie! More

Jose did it again!!! Jose is amazing. My family has been leasing cars from honda for years and Jose is always their dealer bcos he is just simply the best!!! 2 days ago i Jose is amazing. My family has been leasing cars from honda for years and Jose is always their dealer bcos he is just simply the best!!! 2 days ago i finally caved and decided to lease a honda civic. My credit score is a mess, no joke, I was honest from the beginning that Im 100% sure Ill be denied with financing even if my mom will co sign my lease. Jose asked me what my credit score is from 1-10 and I legit told him 0. Lol. He moved mountains so I can get approved and with the help of Isabel Acevedo, I was able to drive off a bnew honda civic hatchback for a very reasonable price!!! I greatly recommend them without a doubt!! ALWAYS ask for Jose and you wont regret it!! More

Airbag recall I brought my Honda Accord 2011 for a recall on a airbag. Service person great. Do not recall name of service manager. Monday November 19 I brought my Honda Accord 2011 for a recall on a airbag. Service person great. Do not recall name of service manager. Monday November 19 More

Leasing a new car I was undecided on which car I wanted to lease until I arrived at Paul Miller Honda and spoke with Sales Consultant Roman Fuchs about my options. He w I was undecided on which car I wanted to lease until I arrived at Paul Miller Honda and spoke with Sales Consultant Roman Fuchs about my options. He was very knowledgeable about the vehicles we looked at and was very friendly. I felt like I made an excellent decision! More