Paul Miller Honda of West Caldwell

Great friendly service. Car ready when promised 5 star service. Great place to get service fast and friendly highly recommend to all Car ready when promised Clean dealership good hour 5 star service. Great place to get service fast and friendly highly recommend to all Car ready when promised Clean dealership good hours good people More

Excellent Service. I’m never disapointed when I bring my vehicle for Service. Friendly atmosphere. Free Coffee and cream cheese bagels is a nice touch. I won’ Service. I’m never disapointed when I bring my vehicle for Service. Friendly atmosphere. Free Coffee and cream cheese bagels is a nice touch. I won’t even bring my vehicle to where I bought iit from (Planet Honda in Clifton, NJ) because of the quality of service. I won’t hesitate to buy my next Honda @ Paul Miller.. Kimberly was my , Service advisor. She is awesome, very honest, and easy to work with. Very upfront. Thank you Kimberly AAA+++ More

Loyal customer no more Leased a 2016 Honda CRV with features and I my Lease is ending in April 2019. My goal was to transition into a smaller economy style 2019 HRV. I was Leased a 2016 Honda CRV with features and I my Lease is ending in April 2019. My goal was to transition into a smaller economy style 2019 HRV. I was trying to lower my car payment because I no longer have my original job that paid $350.00 for car expenses. So, naturally with a 700+ credit score down grading to a HRV w/ no features included All wheel drive. I wanted to lower my payment to $250.00. I was told NO and they offered me $350.00 plus a car payment plus $1000 down. Why would I pay that for a HRV?? I wasn’t asked the right questions, my Sales person Ken assumed I wasn’t capable of putting more money down nor did he ask me if I wanted to see a used vehicle that would work with my budget. The manager I forgot his name basically started in on prices that was annoying not once did he ask me the right questions. I’m very disappointed I was offered deals via emails phone calls for being a valued loyal customer. I basically walked out. I’m sorry but I would of put more money down for the down payment!!! No one asked. Or led me to believe that they cared. They both through out words and verbiage that they assumed would make me think I should pay $350 for HRV lease. Now I have to go to another dealer. Thank you Paul Miller for this experience, I’m grateful that I didn’t fall for it. More

excellent as always Overall great experience quick, and easy for the customer. I always take my car back here and they do a great job being punctual ,neat, and friendly. Overall great experience quick, and easy for the customer. I always take my car back here and they do a great job being punctual ,neat, and friendly. More

oil change, trans flush and tire rotation with service dept James was my concierge. Welcomed me right away an the service technnician took my keys on my arrive. I was in and out in 1/2 hour time. James was my concierge. Welcomed me right away an the service technnician took my keys on my arrive. I was in and out in 1/2 hour time. More

Excellent customer service Paul Miller is a customer friendly dealership. From the reception area to sales to financial dept I felt comfortable, well informed. My salesperson Paul Miller is a customer friendly dealership. From the reception area to sales to financial dept I felt comfortable, well informed. My salesperson was patient and listened to what I needed and what I could manage financially. The car I chose was perfect and Kim Hadden explained every detail of the car. That’s why Kim has been my salesperson if choice through the years and Paul Miller my dealership of choice. More

Friendly staff Everyone from the attendant, to James and the cashier were friendly and professional. The price for service was also lower than originally expected. T Everyone from the attendant, to James and the cashier were friendly and professional. The price for service was also lower than originally expected. Thanks again! More

Jose Velasquez Jose was very friendly and helpful in assisting us to buy a new car from your dealership. He provided excellent service and was very knowledgeable. Gr Jose was very friendly and helpful in assisting us to buy a new car from your dealership. He provided excellent service and was very knowledgeable. Great worker. More

Feeling Taken for Granted SUV purchased is a lemon. Since day one vehicle has no heat, won't start if parked on a hill, already have had to jump start vehicle 3 times, gas need SUV purchased is a lemon. Since day one vehicle has no heat, won't start if parked on a hill, already have had to jump start vehicle 3 times, gas needle stays between E and half full, even with full tank and finance manager is not strait forward. Read before signing anything here. They will include coverages in your contract and make it seem as it's part of the sale and monthly payment. In reality these should be told and sold to customer as options and let you decide if you want to pay the extra $3000 from your pocket. More

Good experience overall Employees are very helpful. Service provided is good. The times I’ve called and advise my issue they take the time to listen and provide the right ser Employees are very helpful. Service provided is good. The times I’ve called and advise my issue they take the time to listen and provide the right services More