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Paul Miller Honda of West Caldwell
West Caldwell, NJ
1,070 Reviews
Welcome to the Paul Miller Auto Group Family of Dealerships.
At Paul Miller Honda, we pride ourselves on delivering a truly outstanding customer experience to our customers on all levels. We work hard at ensuring that our customers are dealt with honestly, in a straightforward manner, professionally, and courteously.
We invite you to come in and experience the Paul Miller Difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,070 reviews
November 23, 2019
Dropped car off on the night prior Gene kept me advised of status of my repairs as I left it overnight. Thought cost was high but this is the case at all dealerships. Gene kept me advised of status of my repairs as I left it overnight. Thought cost was high but this is the case at all dealerships. More
by bjdmkd
Employees Worked With
Gene
November 17, 2019
Jose is always upfront , the prices are right and the personnel always makes me feel at home, this is my fourth purchase from this paul miller and i believe ill come back for my fifth personnel always makes me feel at home, this is my fourth purchase from this paul miller and i believe ill come back for my fifth More
by Kvone2kx
November 11, 2019
AMAZING ! Jose has very good customer service and he made sure that I walked out with a car that match my needs . Thanks to him I am a happy customer . I really Jose has very good customer service and he made sure that I walked out with a car that match my needs . Thanks to him I am a happy customer . I really appreciate his help and his Patience with me . Don’t forget to ask for JOSE :) . More
by xiomara.p829
Employees Worked With
November 08, 2019
DISPICABLE DEALERSHIP Purchased a tire and wheel insurance when I lease my 2018 Honda Accord. Was told that they will cover all problems with tires but when I needed them, Purchased a tire and wheel insurance when I lease my 2018 Honda Accord. Was told that they will cover all problems with tires but when I needed them, they chose not to honor the contract as sold. I was told that they recently stopped selling the contract and would not honor the contract that they sold me. I asked for a refund and they refused. Called General Manager of dealership 3 times and he did not return calls. This turn a good buying experience into a horrible one. They claim total transparency although it is transparent they do not honor what they sold. They claim respect of your opinion and time. What a joke. I was in service for 2 1/2 hours before the xxI Manager brought me in to share with me that they will not honor what "HE" sold me. Said it was a Paul Miller Management Decision. I was told to find another dealership that will honor the warranty that they sold me. The name of the warranty is AXIS also known as Nations Safe Drivers Extended Warranty. SHAME ON THEM FOR ABUSING THEIR CUSTOMERS!!!!! & NOT BACKING UP WHAT THEY SOLD AND MADE MONEY ON!!! More
by epassin
Employees Worked With
Kirk Quinones
October 27, 2019
Very east and efficient everyone very helpful Could not have been easier in and out with a loaner in between staff was great the gentleman at the check in was so nice Could not have been easier in and out with a loaner in between staff was great the gentleman at the check in was so nice More
by Karenh
Employees Worked With
Jon "Buzz" Burzawa
October 21, 2019
very easy and stress free experience He explained exactly what service I needed and walked me through what was done when I came back to pick up my car. He was also very friendly. He explained exactly what service I needed and walked me through what was done when I came back to pick up my car. He was also very friendly. More
by Nicole
Employees Worked With
I forgot his name, however he was so informative and professional. I was extremely pleased
October 18, 2019
Service at it’s finest I’ve never been disappointed! Paul Miller Service employees are fine examples of A-1 service & in particular service tech Dominick. He could not have I’ve never been disappointed! Paul Miller Service employees are fine examples of A-1 service & in particular service tech Dominick. He could not have been more professional or cordial. Everyone was friendly from the time we pulled into the service area through our check out processing cashier! Thank you Paul Miller Honda for your wonderful staff. More
by Sharon G
Employees Worked With
Dominick, Kirk Quinones
October 15, 2019
Súper fantástico Fue un placer hacer el negoció con José e lo voy a recomendar a todos mis amigos y familia. Me encanto no solamente el carro pero también la atención Fue un placer hacer el negoció con José e lo voy a recomendar a todos mis amigos y familia. Me encanto no solamente el carro pero también la atención que recibe después de la entrega. More
by daysicruz0213
Employees Worked With
October 12, 2019
Exceptional Customer Service I was greeted by a friendly service advisor. Explained what work will be done and kept me listed on the progress. After the service was done he explai I was greeted by a friendly service advisor. Explained what work will be done and kept me listed on the progress. After the service was done he explained what need to according to Honda maintenance schedule. It was easy to make appointment and the service area is great with free wi fi and bagels and coffee. Overall I had very pleasant experience and will be coming to Paul Miller Honda for my maintenance needs. More
by RK8480
Employees Worked With
Kirk Quinones
October 08, 2019
excellent service excellent service, easy to schedule and the front desk staff was accommodating and friendly. Will recommend to my friends. They did the service on tim excellent service, easy to schedule and the front desk staff was accommodating and friendly. Will recommend to my friends. They did the service on time and car is now running smoothly More
by rowena
Employees Worked With
Kirk Quinones
