Paul Miller Honda of West Caldwell

Excellence at it's Best This is my 2nd time going to this excellent dealership for service. I arrived there for my oil change the gentleman reviewed everything with me was ve This is my 2nd time going to this excellent dealership for service. I arrived there for my oil change the gentleman reviewed everything with me was very professional and knowledgeable. Once he finished reviewing the service he advised you can help yourself to bagels and coffee while we service your car I thought that was really nice. This is the best dealership ever and you feel right at home when you go there for service as well as I had a great experience getting my car there. I recommend this dealership to everyone. Beth LaRocco More

Exceeded expectations - great service & very friendly people I bought a new Honda Accord in 2006 from this dealership. I recently (Dec 2019) brought it in for an airbag recall. We made the appointment, but when I bought a new Honda Accord in 2006 from this dealership. I recently (Dec 2019) brought it in for an airbag recall. We made the appointment, but when I showed up to drop off the car, there was some internal miscommunication and they sent me (and my ride) home, telling me they didn't have the part. What Kirk Quinones did next to remedy the situation was amazing service and truly showed customer satisfaction is his number one priority. He offered to send mechanic to my house to perform the recall service the next day! That was not an option for me. He offered me a loaner so I could drop off the car and not have to wait. I offered to wait, so he provided me with an oil change. That would have been enough and was very much appreciated. But going above and beyond, since I mentioned that my rear glass defogger was not working, his mechanic traced it down for me, had all of the stripping pulled back from the interior of the rear window, cleaned and re-connected the connections, invited me to the garage to show me, and then had it all quickly back together and I was on my way. It now works. Great service, great mechanics, and everyone I dealt with was friendly. More

On time, good work, explain what is required to fix problem in old car, not pushed to do the said job Thanks Hot chocolate 👌good problem in old car, not pushed to do the said job Thanks Hot chocolate 👌good More

I would recommend this dealership sales and service to everyone! Kirk the service manager is the best and everyone working for him very professional. The deserve 5 stars!!! everyone! Kirk the service manager is the best and everyone working for him very professional. The deserve 5 stars!!! More

Friendly Servicer Friendly Service; helped make the repair painless; completed quickly; worked with me; all staff friendly and helpful; offered the best service; offere Friendly Service; helped make the repair painless; completed quickly; worked with me; all staff friendly and helpful; offered the best service; offered suggestions. Thank you. More

service team very friendly, waiting room clean and spacious, same as above plus A1 service quick and coffee and bagel delicious I don't have anything more to say but it seems that I have to say at least 25 wor same as above plus A1 service quick and coffee and bagel delicious I don't have anything more to say but it seems that I have to say at least 25 words -----quite annoying More

Friendly service and efficient in their schedule. Was able to give information about work that will be needed later.Not forced to do it now. able to give information about work that will be needed later.Not forced to do it now. More

Very Good Experience I was able to get an appointment within 24 hours. They did not do a sell on any additional services. Gave a reasonable price on tires. Service was I was able to get an appointment within 24 hours. They did not do a sell on any additional services. Gave a reasonable price on tires. Service was friendly and car was ready more or less when they said it would. More

they are always available, courteous, and reasonnable. Purchased my Honda and found that the salesman was not pushy, met my price range, and closed the transaction, explaining all the features. The servic Purchased my Honda and found that the salesman was not pushy, met my price range, and closed the transaction, explaining all the features. The service department was always courteous, fit me into my time frame for service and really took care of my car. More

everything about this dealership is totally top notch. won't go anywhere else. Dan Eller is out salesman. Total Professional. Morgan & James are in service are great won't go anywhere else. Dan Eller is out salesman. Total Professional. Morgan & James are in service are great More