Paul Miller Honda of West Caldwell

Horrible experience. I took my 2020 Civic SI Sedan to this dealership for service. The service advisor, Domenic Tomasso, was disinterested in my concerns from the start. He accompanied the tech and mysel this dealership for service. The service advisor, Domenic Tomasso, was disinterested in my concerns from the start. He accompanied the tech and myself on the test drive. While Domenic created a profile for me, the tech stood a few feet away with his head in his hands, clearly agitated that a customer requested a test drive. Before leaving the lot, I pointed out my loose driver's seat which thrusts me forward whenever I have to stop suddenly. I also compared it to my front passenger seat which doesn't budge. Domenic met us outside and greeted the tech with a sarcastic "I know", implying how this was a waste of their time. During the drive, I pointed out obvious problems to the tech, who even nodded in agreement. Domenic sat in the rear. Upon returning, Domenic passive aggressively remarked how he couldn't hear a thing. His tech miraculously replied that he needs to drive it. Another implication that it was a waste of their time. What happened in the 5 minutes between our test drive, when the tech clearly heard what I pointed out, and arriving back at the dealership? I didn't acknowledge the blatant disrespect, and finished out the processing for a courtesy vehicle. I asked if there was an SI at the dealership they could compare it to, and Domenic shrugged his shoulders. He never attempted to confirm. I received a call the next that the car was fine, and the driver's seat didn't shift at all. Irrefutable lies on Domenic's part. I recently test drove a 2020 Civic SI Sedan at a dealership and the differences were obvious. The car was smooth, quiet and fast in comparison to my car. Domenic and his tech clearly don't care about the state of my vehicle. But, this is a personal investment, with real money, my money, behind it. Honda of North America has been informed about the awful service at this dealership. More

Service is always great at this car dealer. Have never had a bad experience as of yet and have been going there for years. Thanks. had a bad experience as of yet and have been going there for years. Thanks. More

The sales person was knowledgeable and the total experience was pleasurable. I would recommend Paul Miller Honda to my friends and family in the future. experience was pleasurable. I would recommend Paul Miller Honda to my friends and family in the future. More

Bryan was great. He walked me through my options, followed up after my car was looked at and while it was being worked on. James was there when I dropped off and picked up my vehicle and was very nic followed up after my car was looked at and while it was being worked on. James was there when I dropped off and picked up my vehicle and was very nice and helpful. Definitely happy with the staff in the service department! More

Charles in the service department was very efficient in explaining my options for services offered. Service was completed very quickly and the waiting area was very nice. Thank you Paul Miller Honda and Ch explaining my options for services offered. Service was completed very quickly and the waiting area was very nice. Thank you Paul Miller Honda and Charles in service. More

Routine maintenance The staff, both indoors and out, was very helpful and friendly, there was no pressure, and I didn't have to wait too long for my car's routine service The staff, both indoors and out, was very helpful and friendly, there was no pressure, and I didn't have to wait too long for my car's routine service. Where I take issue is with Honda itself--the dashboard showed the service code, B-1 I think, and it was my second time for servicing. I was told that B-1 involved an expensive change of brake fluid, a recommendation that was based on timing, not mileage. I considered that ridiculous considering the car is less than 2 years old and had 7,900 miles on it, so I declined that service. When my service was complete, I was given a sheet with a warning and a comment that my brake fluid wasn't at maximum. If that was truly the case, I think topping off the fluid would have been adequate--AND SHOULD HAVE BEEN RECOMMENDED--rather than paying $175 for unnecessary new brake fluid--which I did not do. More

Top Notch Customer Service I purchased my second car from this dealership last night and I will keep returning because of the excellent product as well as the level of service I I purchased my second car from this dealership last night and I will keep returning because of the excellent product as well as the level of service I receive consistently from the sales staff. More

The salesman and his manager listened and didn’t apply any pressure. We weren’t intending to buy but they made it a pleasant experience. any pressure. We weren’t intending to buy but they made it a pleasant experience. More

Excellence at it's Best This is my 2nd time going to this excellent dealership for service. I arrived there for my oil change the gentleman reviewed everything with me was ve This is my 2nd time going to this excellent dealership for service. I arrived there for my oil change the gentleman reviewed everything with me was very professional and knowledgeable. Once he finished reviewing the service he advised you can help yourself to bagels and coffee while we service your car I thought that was really nice. This is the best dealership ever and you feel right at home when you go there for service as well as I had a great experience getting my car there. I recommend this dealership to everyone. Beth LaRocco More

Exceeded expectations - great service & very friendly people I bought a new Honda Accord in 2006 from this dealership. I recently (Dec 2019) brought it in for an airbag recall. We made the appointment, but when I bought a new Honda Accord in 2006 from this dealership. I recently (Dec 2019) brought it in for an airbag recall. We made the appointment, but when I showed up to drop off the car, there was some internal miscommunication and they sent me (and my ride) home, telling me they didn't have the part. What Kirk Quinones did next to remedy the situation was amazing service and truly showed customer satisfaction is his number one priority. He offered to send mechanic to my house to perform the recall service the next day! That was not an option for me. He offered me a loaner so I could drop off the car and not have to wait. I offered to wait, so he provided me with an oil change. That would have been enough and was very much appreciated. But going above and beyond, since I mentioned that my rear glass defogger was not working, his mechanic traced it down for me, had all of the stripping pulled back from the interior of the rear window, cleaned and re-connected the connections, invited me to the garage to show me, and then had it all quickly back together and I was on my way. It now works. Great service, great mechanics, and everyone I dealt with was friendly. More