Paul Miller Honda of West Caldwell

CIGARETTE SMOKE COVER UP! BEWARE!! I recently purchased a 2018 Certified Pre-Owned Accord Sport. My dream car! I was smiling from ear to ear driving off the lot. It was a short l I recently purchased a 2018 Certified Pre-Owned Accord Sport. My dream car! I was smiling from ear to ear driving off the lot. It was a short lived happiness. 48 hours later and there is that undeniable smell of stale cigarettes in the vehicle. Obviously the previous owner had smoked in the car and these folks thought they could cover it up! I returned the vehicle the very next day and they said they would fix it. They kept the car for 3 days and when I got it back there was absolutely no difference, it still had that awful smell. I went back again and this time demanded that if the smell could not be removed that I wanted the car replaced. I was promised, in writing, from the sales manager, George, that I would not be left high and dry and if they could not resolve the issue they would replace the vehicle. I have the emails from him CLEARLY stating this. Two weeks later (after trying in vain myself to rid the car of the smell) I called and demanded my situation be rectified. He of course then went back on his agreement (surprise surprise) by telling me that “you bought the vehicle during a recession (!!!) and now the prices of other similar replacement vehicles will be a lot more”. A mind blowing statement. He also tried to say that my 2 week old vehicle had now significantly depreciated in value and offered me an ELX Accord which would cost me 3-4k more if I wanted a replacement. The important thing to know with these guys is that even an agreement in writing means nothing to them. Now I’m left with a vehicle that I don’t even want to sit in, and a dealership who truly screwed me. Heart breaking to be treated this way. I strongly recommend you take your hard earned money elsewhere. More

Service Took my car in for routine maintenance. Service was great. They inspect the car well and explain all their findings and suggestions for any additional Took my car in for routine maintenance. Service was great. They inspect the car well and explain all their findings and suggestions for any additional service. More

Paul Miller Honda is an excellent dealership. Our salesman, Roman Fuchs was fantastic. He made our lease transaction very simple and quick. Roman was very knowledgeable about the vehicle we leased a salesman, Roman Fuchs was fantastic. He made our lease transaction very simple and quick. Roman was very knowledgeable about the vehicle we leased and made it a great experience. We will be coming to see Roman for all of our vehicle purchases or leases. More

Pilot car service It was very good. No complaints. Service staff was very pleasant and all the work done was accurate. Would definitely recommend them to other Honda It was very good. No complaints. Service staff was very pleasant and all the work done was accurate. Would definitely recommend them to other Honda car owners. More

Excellent service I am customer for almost 12 Years at Paul Miller Honda of west Caldwell and Every sales rep i had experience with is wonderful . This place truly ha I am customer for almost 12 Years at Paul Miller Honda of west Caldwell and Every sales rep i had experience with is wonderful . This place truly has outstanding service. Thank you Paul Miller Honda family! love my new car ! More

quick serice quality work in and out in very short time would bring car back again for service when necessary. Would have preferred if Honda Service could also pe quality work in and out in very short time would bring car back again for service when necessary. Would have preferred if Honda Service could also perform state inspection More

Easy and efficient, in and out in 40 minutes! It was easy to make my appointment on line. My service advisor, James Dodwell was very efficient and personable. The waiting area was being cleaned It was easy to make my appointment on line. My service advisor, James Dodwell was very efficient and personable. The waiting area was being cleaned and sanitized while customers were socially distant and well spaced. I was in and out in about 40 minutes! More

In and out in less than 1 hour for service This is my is my 3rd CRV and couldn't be happier; the employees were cordial and the ONLY person that helped from entry to exit (other than cashier) w This is my is my 3rd CRV and couldn't be happier; the employees were cordial and the ONLY person that helped from entry to exit (other than cashier) was James Dodwell. He greeted me immediately and performed the necessary paperwork. I was skeptical coming in for service, with the covid situation; however everyone wore masks, the waiting room was not only clean, but also the chairs were socially distanced. James explained the work performed and was friendly and professional; made a very impressive appearance as well as knowledge of Hondas. A KEEPER EMPLOYEE! More

Mr. Malcolm Moore was an EXEMPLARY Sales Consultant. His presence, professional, and transparency led to me ultimately purchasing my new vehicle. The Finance Manager was equally as courteous, transparent, a presence, professional, and transparency led to me ultimately purchasing my new vehicle. The Finance Manager was equally as courteous, transparent, and professional! More

I arrived at 7:45am for a 8am appointment. I was heading home at 8:30am. Couldn't ask for more. Happy to be in and out so quickly. Thanks. home at 8:30am. Couldn't ask for more. Happy to be in and out so quickly. Thanks. More