Paul Miller Honda of West Caldwell

The service advisor did a great job, very straightforward and provided accurate information. On the day is service, the normal entrance to the dealership and service area was closed for repaving. It would ha and provided accurate information. On the day is service, the normal entrance to the dealership and service area was closed for repaving. It would have been good if some signs were posted to direct traffic accordingly. More

Had a 2015 Civic that failed DMV inspection for emissions three times. Service advisor stated to drive car 1,000 miles. Car still failed and was told to continue to drive car to complete drive cycle. The three times. Service advisor stated to drive car 1,000 miles. Car still failed and was told to continue to drive car to complete drive cycle. There was no interest in reading service bulletins to correct problem. It took five days to correct problem, service manager had no customer service skills and was only interested in writing a $200+ bill to make this LOW mileage car pass inspection. I would never purchase a new car or have my car serviced at this dealership again! More

I walked in without an appointment and was able to get my car sera right away. I’m very satisfied. Dominic was most helpful. Thanks. car sera right away. I’m very satisfied. Dominic was most helpful. Thanks. More

Morgan is great service representative! Timely repair - kept in touch - had car waiting - ready when promised - cleaned - always happy with service team - always call Morgan. kept in touch - had car waiting - ready when promised - cleaned - always happy with service team - always call Morgan. More

Everyone I encountered at Paul Miller Honda was polite, helpful and knowledgeable. I will be happy to return for further service or a new car some day in the future. helpful and knowledgeable. I will be happy to return for further service or a new car some day in the future. More

Simon was professional and helped us find the car we wanted. The entire experience went smooth and happened in a timely fashion which is not always the case when purchasing a new vehicle. Would definite wanted. The entire experience went smooth and happened in a timely fashion which is not always the case when purchasing a new vehicle. Would definitely recommend and return More

Service was quick & thorough. Work was done in a timely manner and explained clearly. Interior of vehicle was left clean and neat. Good job by all! manner and explained clearly. Interior of vehicle was left clean and neat. Good job by all! More

Went in for an oil change and there was a misunderstanding regarding my service experience. I received a call immediately from Paul Miller Honda of Caldwell and they completely made the situ misunderstanding regarding my service experience. I received a call immediately from Paul Miller Honda of Caldwell and they completely made the situation right. I will continue to give them my business, because I now know I can rely on them to do the right thing. Extremely pleased with my experience! More

The sevice assistant was helpful and provided me with the knowledge that I needed to best service care for my car. Thank you so much, Morgan. knowledge that I needed to best service care for my car. Thank you so much, Morgan. More

Always professionalI don't think it is appropriate that Always professional I don't think it is appropriate that you require a 25 word minimum to fill out a survey. That should be optional for the customer Always professional I don't think it is appropriate that you require a 25 word minimum to fill out a survey. That should be optional for the customer. More