Paul Miller Honda of West Caldwell

Honest, they did an excellent job keeping tabs with me and keeping my car in good shape. Not to mention the service I needed was excellent. and keeping my car in good shape. Not to mention the service I needed was excellent. More

Service team is always helpful & gives insightful info about different things to expect about my car like airbag sensors & coupons available! (I always check on available service/parts specials online & t about different things to expect about my car like airbag sensors & coupons available! (I always check on available service/parts specials online & that are emailed to me before I come in for service.) Paul, Brian & Kim are great & truthful about what exactly is needed - which is why I always come back for service, tires, & when it comes time to buy a new Honda! I started with a Honda Pilot in 2008 when my 3 kids were younger and carpooled with neighbors to school, then downsized to a CRV in 2013, then my 2nd CRV in 2019. In sales, I dealt with Kim Hadden for the 1st 2 vehicles-great sales guy! More

Jose Velasquez, my sales consultant did a great job of making me feel comfortable and not pressured on any decisions. He answered my questions or found someone with the answer if it wasn't in his area of making me feel comfortable and not pressured on any decisions. He answered my questions or found someone with the answer if it wasn't in his area of expertise i.e. financial. Jose was knowledgeable on the vehicles features. Jose was presented instructions in a calm and patient manner. I would go back to Jose for my next car purchase because he made it a pleasant experience. Also, met Dave, the Sales Manager who was very accommodating. Overall, all of the staff I dealt with did a good job! More

I was immediately greeted upon arrival by a friendly and patient service associate. The waiting accommodations allowed me to work on the premises and use free WiFi. patient service associate. The waiting accommodations allowed me to work on the premises and use free WiFi. More

I don’t remember the man who helped me, but he was great. My car was done in half the time that I was told. Maybe, Ryan not 100% sure. My car was done in half the time that I was told. Maybe, Ryan not 100% sure. More

My salesman Jose was honest, respectful, and accommodating. He answered all of my questions with detail. He was very patient. When I asked for his opinion based on his experience, he gave it to accommodating. He answered all of my questions with detail. He was very patient. When I asked for his opinion based on his experience, he gave it to me; he made me feel confident about my purchase. After asking all my questions, weighing pros and a few cons, I made the decision to buy a 2011 Honda CR-V. Jose responsibly made sure to deliver on promises made without any additional theatrical flourishes. Aside from being highly knowledgeable in his field, he is extremely humbled and is one of the nicest human being I’ve crossed path with! It was time to move onto the next dreaded step in the process: financing. I have bought cars before where the financing officer has been rude and tried to add every additional option to my price package. The finance manager was nothing like my prior experiences. Victor Pita made it easy. He was nice and everything was organized. He explained all of the different prices to me. He also clarified the benefits of different options and in no way made me feel obligated to purchase any add on that I did not feel I needed. I had a great experience. From the moment I walked into the store, I felt like I mattered. I love the people of Paul Miller Honda of Caldwell dealership! I hope you will give them a chance to make you feel as important as they made me feel. Buying a car does not have to be a process that you dread; it can be painless and easy when you put herself in good hands! I will be back and I recommend that everyone go see them for your next purchase. I sure will! More

The service dept. is very well run. They respect your time and the work done always meets high expectations. Any question about your vehicle is answered in a satisfactory manner. time and the work done always meets high expectations. Any question about your vehicle is answered in a satisfactory manner. More

I have had all of my service performed here and continue to receive exceptional service. Every associate is friendly and very helpful. This is a principle reason I keep returning. to receive exceptional service. Every associate is friendly and very helpful. This is a principle reason I keep returning. More

The service advisor did a great job, very straightforward and provided accurate information. On the day is service, the normal entrance to the dealership and service area was closed for repaving. It would ha and provided accurate information. On the day is service, the normal entrance to the dealership and service area was closed for repaving. It would have been good if some signs were posted to direct traffic accordingly. More

Had a 2015 Civic that failed DMV inspection for emissions three times. Service advisor stated to drive car 1,000 miles. Car still failed and was told to continue to drive car to complete drive cycle. The three times. Service advisor stated to drive car 1,000 miles. Car still failed and was told to continue to drive car to complete drive cycle. There was no interest in reading service bulletins to correct problem. It took five days to correct problem, service manager had no customer service skills and was only interested in writing a $200+ bill to make this LOW mileage car pass inspection. I would never purchase a new car or have my car serviced at this dealership again! More