Paul Miller Honda of West Caldwell

I corresponded via email with Dan Eller, the Internet sales specialist at Paul Miller Honda, and I got anwers when I needed them. I got the trade in amount that was within the range quoted, and I got th sales specialist at Paul Miller Honda, and I got anwers when I needed them. I got the trade in amount that was within the range quoted, and I got the quoted amount for the new vehicle as well. I was very impressed with Dan and everyone I met that day at Paul Miller Honda. More

Hi, I had a great experience dealing with Rick Cox at Paul Miller Honda dealership . I have purchased a few cars before but this was the an easy, stress free experience buying a new car. Rick Cox was ver Paul Miller Honda dealership . I have purchased a few cars before but this was the an easy, stress free experience buying a new car. Rick Cox was very honest, nice and informative when it came to purchasing my new CRV Honda. I will definitly come back when we are ready to purchase my son's first car. Thank You and keep up the great work! More

Rick Cox is one of the Internet Sales Consultant at Paul Miller Honda. He is the best car salesman I have ever dealt with. He was honest and returned my calls in a very prompt manner. I had a concert to go Miller Honda. He is the best car salesman I have ever dealt with. He was honest and returned my calls in a very prompt manner. I had a concert to go to the night I picked up my car. He made sure I was out of there on time and I had all the information I needed. He is an asset to the dealership and I will defiantly deal with him again and recommend him to friends and family. More

I have been leasing Honda Accords from the West Caldwell location for 16 years. I am generally happy with the overall experience. I just leased my 6th Accord with the help of sales representative, Kim Hadd location for 16 years. I am generally happy with the overall experience. I just leased my 6th Accord with the help of sales representative, Kim Hadden. I was very satisfied with his service. He was friendly, efficient, and provided me with a good price for my lease. He was upfront and honest. My rating is a "5" because of my overall experience with Kim Hadden. More

The atmosphere and staff of Paul Miller Honda blew my expectations away. The dealership itself has a comfortable and elegant feel. JOE KLETER, the sales representative who worked with me, was extremely expectations away. The dealership itself has a comfortable and elegant feel. JOE KLETER, the sales representative who worked with me, was extremely pleasant and accommodating. I really felt like he was working WITH me and not against me, helping me get the best deal on my new lease. He (and the sales manager) honored a lower lease that was offered to me by another Honda dealer without any hassle or ridiculous waiting time. I began signing my lease on a Tuesday night, and the next day when I needed a ride to the dealership to finish paperwork and pick up my car, he drove to my house and picked me up! The finance manager who helped complete my lease was CARLOS ROBLES. Like Joe, I felt like Carlos was working WITH me rather than against me. He was personable and easy-going and even stayed passed the dealership's normal business hours to answer all of my questions and make sure that I was comfortable with the terms of the lease. Overall, I would definitely recommend Joe and Carlos to anyone looking to lease. Throughout the experience with them, I never felt pressured or defensive, as I have at other dealerships. I'm thrilled with my new car (the Civic LX Sedan) and even more thrilled with the quality service I received from Paul Miller Honda. When my lease is over in three years, I hope to have the opportunity to work with Joe and Carlos again! More

After leasing Toyota for 9 years, I wanted a change. I liked the look of the accord, and heard all good things about the car. I decided to go to Paul Miller Honda since it is close to where I live. Fr liked the look of the accord, and heard all good things about the car. I decided to go to Paul Miller Honda since it is close to where I live. From the moment I sat down with Kim Hadden, I knew he would be the man that I would lease my new car from. Kim was curteous and seemed to be very understanding as to what I liked in a vehicle and what I could or could not afford. Well, I was right, I drove out with my new Honda and they even took care of turning in my Toyota Rav4. I am totally thrilled with my Honda and when I went back to Maintenance for my plates, Heather and crew were also curteous and made the experience very comfortable and time appropriate. I would definitely recommend Paul Miller Honda to my friends and family. Carol A. Garlewicz More

My wife called me from work on March 2,2011 and told me her co worker leased a Honda from Paul Miller Honda on Presidents Day for a price that interested me and with no money down. I went to the dealership her co worker leased a Honda from Paul Miller Honda on Presidents Day for a price that interested me and with no money down. I went to the dealership and was introduced to Joe Kleter. I told Joe exactly what I wanted and the price. He went to the inside office with the offer and came back in a few minutes and said they could do it. I picked out the car, took it for a test drive, gave Joe a deposit, and picked the car up latter that day. Joe took care of the insurance and even made the arrangements for the inspection on the Honda that I was returning. Joe was even able to work all the money down and my last two payments into my monthly payments. The experience was enjoyable, quick and pleasurable. That you Joe Kleter and Paul Miller Honda. More

Frank knows what he's doing and he's great at what he does. He's friendly, reliable and cares thoroughly about his customers. From day 1, he was always available to answer any questions. He worked with m does. He's friendly, reliable and cares thoroughly about his customers. From day 1, he was always available to answer any questions. He worked with me till the very end to ensure that I got the price I wanted as well as the exact color. All in all, amazing salesman! More

I went in to discuss the 2011 Honda Crosstour. Fortunately, the General Manager, Dave, referred me to Frank Racanati. He was exceptional to deal with, knew the mechanics, and made the purchase si Fortunately, the General Manager, Dave, referred me to Frank Racanati. He was exceptional to deal with, knew the mechanics, and made the purchase simple. It was by far the best new car experience I've had! More

What a disgrace this place is. First of all, the actual place itself is a xxxx hole. It is filthy and disorganized...but that's just where the problems start: Here's what happened to me: I was driving place itself is a xxxx hole. It is filthy and disorganized...but that's just where the problems start: Here's what happened to me: I was driving nearly 2 hours to look at a pre-owned car -- a 2008 Acura MDX w/ 28k miles. This was perfectly clear to the salesman with whom I was working -- we spoke roughly 10 times on the phone. I was assured numerous times that the car was "mint", "spotless", "in spectacular condition" etc. etc. etc. When I arrived after my 2.5 hour drive, I inspected the MDX only to see at least 20-30 scratches, dings, and scrapes which covered the ENTIRE car. The car had 3 spots where it was obvious touch-up paint was used. The passenger's side of the interior looked as if the previous owner had transported chainsaws. Scratches on the wood trim and the doors were everywhere. Mint? Please... Needless to say, I was not pleased. The sales manager and salesman each acted confused as to the condition of the car. They each walked out and "inspected" the car. Did they not do this when they took it as a trade? Or any other time that the car was on their lot (2 months)? My salesman assured me that they could fix the scratches. Well, guess what? You can't "fix" gouges into a plastic bumper without replacing the bumper. But they weren't willing to do that. In sum, this dealership LIED to me, they wasted my time, and the sales manager wasn't even professional enough or courteous enough to meet with me to discuss the car. I wasted my time, don't waste yours. PS -- I'd also throw in that he faxed me a "nonrefundable" deposit form that stated on the bottom "This is a binding contract -- deposit nonrefundable" -- I should have known right away... More