Paul Miller Honda of West Caldwell

Frankie Sanchez , our sales person, was a very knowledgeable and friendly sales person. The management team was very supportive. At no time did we feel that there was a hard sell! knowledgeable and friendly sales person. The management team was very supportive. At no time did we feel that there was a hard sell! More

I had a great experience buying my 2012 Honda Civic at Paul Miller Honda. I worked with Dan Eller and he made sure I got exactly the car I wanted. Dan was very professional and friendly. Paul Miller Honda. I worked with Dan Eller and he made sure I got exactly the car I wanted. Dan was very professional and friendly. More

My family has purchased 1 vehicle and leased 2 others.Lou was our salesperson for the last lease. He was very polite, friendly,patient, and answered all our questions honestly. When I had a problem with my c was our salesperson for the last lease. He was very polite, friendly,patient, and answered all our questions honestly. When I had a problem with my contract, Lou followed up every day with me until the problem was resolved to my complete satisfaction.The service dept.is very friendly and accomodating. More

This was the fifth vehicle I have purchased through Paul Miller Honda and the customer service experience is the reason I will not consider going to any of the other Honda dealerships in the area. Working Miller Honda and the customer service experience is the reason I will not consider going to any of the other Honda dealerships in the area. Working with Frank Racanati was great - no pressure sales, attentive to my needs and really spent a lot of time teaching me about how to use all of the car's features. I have another leased vehicle coming due soon and look forward to working with Paul Miller Honda and Frank Racanati again. More

Bought an Accord LX (auto) from Paul Miller Honda in West Caldwell, NJ in July 2012. They were very aggressive with pricing and exceeded my expectation on pricing and customer handling so far. I have only dr Caldwell, NJ in July 2012. They were very aggressive with pricing and exceeded my expectation on pricing and customer handling so far. I have only driven Toyota in my life so far and do not regret going to Honda this time. Let's see if the Accord can meet the expectation in long run. I dealt with Lou Gentile at the dealership and he was absolute great in dealing with. No haggle and easy to deal with. He was very helpful, prompt and knowledgable. So far I am very happy with the dealership and Lou. More

We traded our Honda Civic for a new Odyssey. Lou Gentile was the salesman we dealt with and we found him to be very knowledgeable, not pushy at all and extremely helpful. The price was reasonable and ove was the salesman we dealt with and we found him to be very knowledgeable, not pushy at all and extremely helpful. The price was reasonable and overall we were thrilled with our experience. We would definitely recommend Paul Miller Honda and Lou Gentile! More

I purchased a used vehicle from Lou Gentile. What a pleasure. After a short time I had a problem with the vehicle and Lou walked me thru the process and the vehicle was promptly repaired at no cost to pleasure. After a short time I had a problem with the vehicle and Lou walked me thru the process and the vehicle was promptly repaired at no cost to me. Although I live in Bergen County I would make the trip to deal with Lou again. More

I just purchased a 2009 Honda Odyssey EX-L from this dealership on Saturday, July 14th 2009. Every single aspect of this process was stress free. I came into the dealership a week earlier after being dealership on Saturday, July 14th 2009. Every single aspect of this process was stress free. I came into the dealership a week earlier after being extremely disappointed by a different Honda dealership. Paul Miller only had two used Odysseys available, and the other dealer had a few more, so I started there and worked my way back. Other place was full of the dishonest car dealership cliches we all know about. At Paul Miller Honda, everyone was extremely up front and honest. On that first trip, we met with Dan Eller. Dan showed us the car, and we had a test drive while he answered all of our questions. Dan was not pushy at all, and only answered what we asked. He lets the car speak for itself. Initially, we were disappointed that the car did not have bluetooth built in, so Dan said he would keep an eye out for a car that better met our needs. After thinking about it, and researching other cars online, I came to the realization that this particular van was the best buy out there. The mileage was low, the service records were complete, and the price was right at market value. No reason to haggle. I emailed Dan and told him I was reconsidering, and asked him to find out information about my trade-in vehicle. Dan worked with me through email, since I cannot accept phone calls at work. He was prompt and informative with his responses, and most of all, HONEST! When we met with Dan at the dealership, we were prepared for some last minute surprises. Usually these are all bad at a car dealership. In this case, they were great. The trade-in appraisal was higher than the range I was quoted online, and all of the dealer fees were pretty standard and not too surprising. The next day, we had to meet with Steve Zmani, the business manager to discuss financing. On the phone we were quoted a very competitive interest rate. At the dealership, Dan informed us that Steve was able to reduce by another point, bringing it down to a very low rate. Meeting with Steve to discuss the warranty information and financial information was stress free as well. We opted to purchase an extended warranty so that the vehicle will be covered for as long as the car is financed. We felt absolutely no pressure to do this, and we were allowed time to make this decision. Finally, there was one surprise left. Justin Gervasio stopped by Dan's desk with a gift: a portable hands free bluetooth device. I know that the dealerships get these items for promotions and such, but the attention to our needs was exceptional. We actually left the dealership with a better deal than we had negotiated previously. This experience took all the headaches out of buying a car. Dan Eller is a great salesman, because he is so unlike the typical salesman. He works with you, pays attention to what you need, and doesn't try to change what you have in mind to make a sale. I recommend him very highly. More

since 1990 i haved leased and/or purchased cars from this location--all of my visits to the service dept has been pleasant and service has been very good and prompt-- i puchased a new 2011 CRV from Lou Gent location--all of my visits to the service dept has been pleasant and service has been very good and prompt-- i puchased a new 2011 CRV from Lou Gentile--he was very easy to deal with and upfront with all questions and concerns i had-----as a matter of fact my daughter has also purchased 2 new cars here and as i look outside in my driveway i see 3 honda's there--between me and my daughter we have purchased or leased approx. 13 cars from this dealership--even some of my friends got there cars there----- this is the only dealership i deal with and ,as you can see,i have dealt with this honda dealership for over 22 years-------------paul miller continues and improves this dealership More

I never thought taking my daughter to lease a car could be such a WONDERFUL expirence. FAIR and FRIENDLY. Its like having a friend in the car business. Thank You to all. Paul Della Valle be such a WONDERFUL expirence. FAIR and FRIENDLY. Its like having a friend in the car business. Thank You to all. Paul Della Valle More