Paul Miller Ford - Service Center

Pretty sorry. Bought a used vehicle and extended warranty thru PM. Had some issues with AC and trans and dropped it off with service. After they had the car for th Bought a used vehicle and extended warranty thru PM. Had some issues with AC and trans and dropped it off with service. After they had the car for three weeks they notified us they fixed the AC and could not even diagnose the trans. After still having issues took it to a dealer in London, ky who found the AC system was grossly overcharged and simply serviced the trans. Thanks for PM for charging us a couple hundred so that we could turn around and pay someone else to fix the problems. More

Byron in the Ford Service Department is a true representation of what customer service should be. He is a true gentleman. Your dealership should be proud to have him on staff. John Barnette representation of what customer service should be. He is a true gentleman. Your dealership should be proud to have him on staff. John Barnette More

Unforgettable! My experience with the entire staff at Paul Miller was totally TREMENDOUS. From the time I entered the service center, I truly felt the entire staff My experience with the entire staff at Paul Miller was totally TREMENDOUS. From the time I entered the service center, I truly felt the entire staff was determined to make my experience and satisfaction priority ONE. Brittney, a service representative insured that everything I needed was taken care of, during this stressful time. She is an great asset to the Paul Miller group!!! A big whopping THANK YOU to everyone that made this a memorable experience. More