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Paul Miller Auto Group

Lexington, KY

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894 Reviews

975 East New Circle Road

Lexington, KY

40505

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Showing 894 reviews

September 13, 2011

It was my first time buying a car and Nick helped answer any questions I had. I was pretty set on getting a black Fusion and I left that day with the car I wanted. More

by kay14nicole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Isaacs
Sep 14, 2011 -

Paul Miller Auto Group responded

Congratulation on your new car and thank you for coming to see us for your first car buying experience! All of us at Paul Miller are happy to see that you enjoyed your visit with Nick. If there is anything we can do for you, please contact us. We would like to invite you to follow us on Facebook and Twitter for service specials that are exclusive to our followers. Thank you for the recommendation! Sincerely, J.P. Miller General Manager

September 08, 2011

Salesman very friendly and very patient. Financing was easy enough. The only fault I had was having to wait several days to actually get the vehicle due to clean up /detailing service. More

by FKHoward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
william f cooke
Sep 08, 2011 -

Paul Miller Auto Group responded

Congratulations on your new car and thank you for taking the time to tell us about your visit. We are glad to see that your visit with William was a positive one. I will be sure to inform him of your kind words. Please don't hesitate to contact us if you ever need anything. We are more than willing to help! Follow us on Facebook and Twitter for service specials that are exclusive to our followers. We hope to see you again soon! Facebook - http://on.fb.me/lsjziN Twitter - http://bit.ly/escCZR Sincerely, J.P. Miller General Manager

September 08, 2011

I felt like Mark really tried to work with me. He wasn't snobbish and was very knowledgeable. He did not push a car on me, he listened to what I wanted and then tried to meet my needs. I have recommended More

by robbiesergent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark McKinley
Sep 09, 2011 -

Paul Miller Auto Group responded

Thank you for taking the time to reflect on your experience at our store and post this review! We are very happy to see that your visit with Mark was a comfortable and pressure-free one. He will greatly appreciate your generous recommendations. Please contact us if you have any questions. Follow us on Facebook and Twitter for service specials that are exclusive to our followers. Come back to see us again soon! Sincerely, J.P. Miller General Manager

September 08, 2011

This is for Chris at Paul Miller Ford or Finance people. This is for Chris at Paul Miller Ford or Finance people. Did not explain anything pertaining to the finance, rate or amt. of payments,or what I had More

by bjnorris
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Finn Salesman and Chris finance person.
Sep 08, 2011 -

Paul Miller Auto Group responded

Thank you for taking the time tell us about your experience at our store. We would like to apologize that you were not pleased with the service we provided. We aim for 100% customer satisfaction and we are sorry that we did not fulfill that goal during your visit. All of us at Paul Miller value your feedback and I would like to personally assist you to try to resolve any issues. Please contact me so we can discuss your experience and I hope you accept my sincerest apology for any inconvenience. Best regards, J.P. Miller General Manager 859-255-4242 jpmiller@paulmilleronline.com

September 07, 2011

Wonderful experience, will never deal with anyone but Paul Miller!!! So far I have not dealt with any other dealer. I have bought 3 New cars from there and I have always been 100% satisfied with every as More

by KHOUK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt DeBoor
Sep 08, 2011 -

Paul Miller Auto Group responded

Thank you for being such a loyal customer to Paul Miller! We appreciate you taking the time to tell us about your visits and are thrilled to see that you have been 100% satisfied with them all. It will be my pleasure to share your generous review with our team members. If you ever need anything, please contact us. Don't forget to follow us on Facebook and Twitter for service specials that are exclusive to our followers. We look forward to seeing you again soon! Facebook - http://on.fb.me/lsjziN Twitter - http://bit.ly/escCZR Thank you, J.P. Miller General Manager

September 07, 2011

Buying a car as a female is a very intimidating task. Keith and Jason made the experience pleasant and painless! I am very thankful that I was not only able to walk away with a vehicle but I walked away More

by monicasmithtn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Barnett & Keith ?Jackson
Sep 08, 2011 -

Paul Miller Auto Group responded

Monica, Thank you for taking the time to tell us about your visit with Keith and Jason! We love seeing that our valued guests were able to enjoy their visit in a pressure-free and comfortable environment. Jason and Keith will definitely be happy to hear all the kind words you had to say about their service. Don't hesitate to contact us if you have any questions. Please follow us on Facebook and Twitter for service specials that are exclusive to our followers. Thank you for the recommendation! Facebook - http://on.fb.me/lsjziN Twitter - http://bit.ly/escCZR Sincerely, J.P. Miller General Manager

September 06, 2011

Howard followed up, but didn't pressure us while we were trying to decide which car to get, and he had all the patience in the world and some more through the whole process. More

by molinerdesign
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Kendrick & Jon A. Leckwart
Sep 06, 2011 -

Paul Miller Auto Group responded

Thank you for reflecting on your experience with us and posting this review! All of us at Paul Miller are happy to see that you had a pressure-free visit with Howard and Jon. If there is anything we can do for you, please contact us. Follow us on Facebook and Twitter for service specials that are exclusive to our followers. Thank you for the recommendation and come back to see us again soon! Facebook - http://on.fb.me/lsjziN Twitter - http://bit.ly/escCZR Sincerely, J.P. Miller General Manager

September 05, 2011

Excellent; great overall experience. Would recommend this dealership to others. Really worked with me to make the deal happen and did not apply too much pressure. More

by ohiou1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Haney
Sep 06, 2011 -

Paul Miller Auto Group responded

Congratulations on your new car and thank you for reflecting on your visit with us and posting this review! We love seeing reinforcement that our team members are doing what it takes to keep our valued customers comfortable and happy. James will definitely be excited to see your great review. If you have any questions, please contact us. Don't forget to follow us on Facebook and Twitter for service specials that are exclusive to our followers! Thank you for the recommendation! Facebook - http://on.fb.me/lsjziN Twitter - http://bit.ly/escCZR Best regards, J.P. Miller General Manager

Sep 06, 2011 -

Paul Miller Auto Group responded

Congratulations on your new car and thank you for reflecting on your visit with us and posting this review! We love seeing reinforcement that our team members are doing what it takes to keep our valued customers comfortable and happy. James will definitely be excited to see your great review. If you have any questions, please contact us. Don't forget to follow us on Facebook and Twitter for service specials that are exclusive to our followers! Thank you for the recommendation! Facebook - http://on.fb.me/lsjziN Twitter - http://bit.ly/escCZR Best regards, J.P. Miller General Manager

September 05, 2011

This is the second car or truck we have bought with in the last two years. Our 2004 F-150 was traded in which we really was satisified with. Wanted to upgrade to a new truck. The sales person went above a More

by lawebb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Ketron
Sep 06, 2011 -

Paul Miller Auto Group responded

Congratulations on your new truck and thank you for writing this review! We aim for 100% customer satisfaction and all of us at Paul Miller are glad to see your visit with Bob was no exception. I will be sure to inform Bob that you were pleased with his service. If there is anything we can do for you, don't hesitate to contact us. Please follow us on Facebook and Twitter for service specials that are exclusive to our followers. We hope to see you again soon! Facebook - http://on.fb.me/lsjziN Twitter - http://bit.ly/escCZR Thank you, J.P. Miller General Manager

September 04, 2011

Excellent experience. Brittian is a great guy, very knowledgeable, professional, and was very courteous. Will come back to Paul Miller for that reason. GOOD JOB GUYS!!! More

by deannaburton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittain Gill
Sep 06, 2011 -

Paul Miller Auto Group responded

Congratulations on your new purchase and thank you for writing this review! All of us at Paul Miller are excited to see that your experience with Brittain was a comfortable and productive one. If there is anything we can do for you, please contact us. We are more than willing to help! Follow us on Facebook and Twitter for service specials that are exclusive to our followers. Thank you for the recommendation and we look forward to seeing you again soon! Facebook - http://on.fb.me/lsjziN Twitter - http://bit.ly/escCZR Sincerely, J.P. Miller General Manager

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