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Paul Miller Auto Group
Lexington, KY
894 Reviews
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January 02, 2014
Avoid this dealership! I came to this dealership to purchase a new car and left very unsatisfied. The salesman continuously changed his story and the price of the car I was looking at. When I finally purchase a new car and left very unsatisfied. The salesman continuously changed his story and the price of the car I was looking at. When I finally settled on a car I found out the car had over 500 miles on it but they did not disclose this until the deal was almost made. When I told the dealer that wasn't acceptable and told them the car I wanted instead they said they couldn't give that to me. I took my business to Cincinnati and was much happier. I got a better deal than Pail Miller, got to pick my exact car, and received excellent customer service! Do yourself a favor and do not waste your time with these people. It's people like this that give car salesman a bad name. More
by MazdaSpeed22
Employees Worked With
Gary Settles
January 01, 2014
I enjoyed working with the sales staff at Paul Miller Mazda. They were low-pressure, friendly and responsive to requests by phone and email. Great experience for both my wife and me. Mazda. They were low-pressure, friendly and responsive to requests by phone and email. Great experience for both my wife and me. More
by mjringstrom
Employees Worked With
Derrick Cantrell
January 01, 2014
I was hoping to deal with Paul Miller Ford/Mazda because I have purchased another car there before and was very happy with the service. However after meeting Derrick and Owen and their management team I wa I have purchased another car there before and was very happy with the service. However after meeting Derrick and Owen and their management team I was hoping we could reach an agreement on price so that I could deal with them in the long term. Derrick and Owen were friendly, knowledgeable about the product, gentlemanly and courteous. I would not hesitate to recommend either one of these young men to either family or friend. Al Patros More
by Mazda65432014
Employees Worked With
Derrick Cantrell
December 17, 2012
I emailed this morning regarding a price for a 2011 Toyota Sienna. 8 hours ago Derek Dudgeon emailed to tell me that I would receive photos and the information requested. I waited until the afternoon Toyota Sienna. 8 hours ago Derek Dudgeon emailed to tell me that I would receive photos and the information requested. I waited until the afternoon and still nothing. I called his number about 3 pm and he answered. He told me that he had been very busy and that he would call back with that information in just a few minutes. 3 hours later, nothing. It should not be that difficult to tell a customer what your price is on a vehicle. And, it especially should not more than a day to do it. I guess he must be so busy that he doesn't need a sale or he doesn't care about customers who make contact via the internet. Either way, I am very disappointed. I chose to contact this dealer based on the majority of the positive reviews that they received. I am sorry to say that it looks like I made a mistake. More
by raven0614
Employees Worked With
Derek Dudgeon
November 03, 2012
Derek was fantastic to work with. We live in Asheville, NC and started with our local dealer, but they did not have what we wanted. We wanted a specific color and trim of the 2013 CX-5. I put out an email NC and started with our local dealer, but they did not have what we wanted. We wanted a specific color and trim of the 2013 CX-5. I put out an email inquiry and Derek responded within 24 hours. We went back and forth by email at least 20 times, until we negotiated just the right deal including a trade in for our car. Derek sent a driver with the car to Asheville so we did not have to come and get our car, we signed all the paperwork, and the driver gave us our keys, and drove our trade in back to Kentucky. Pretty much a seamless transaction. Thanks to Derek and Mazda for making this so easy for us to purchase our first Mazda. More
by MWeizman
Employees Worked With
Derek Dudgeon
June 23, 2012
I also worked with Barry to find and purchase a new car. This was my first time buying a car but I didn't let anyone know that. Barry made the process very easy and was very helpful. His demeanor is one o This was my first time buying a car but I didn't let anyone know that. Barry made the process very easy and was very helpful. His demeanor is one of a honest and sincere business man with a good sense of humor. More
by ajichubbs
December 31, 2011
The staff was very friendly and helpful during my visit. They worked very hard to please me and get me into a car for a great price. James was very patient and stayed late after everyone else had left to fi They worked very hard to please me and get me into a car for a great price. James was very patient and stayed late after everyone else had left to finish our paperwork. I'm very happy with my car! :) Thanks so much! More
by bjblac01
Employees Worked With
James Haney
December 20, 2011
I bought a pre-owned vehicle from Paul Miller three years ago, and the paint it starting to come off the roof of the car. I went to get it looked at so that the warranty for corrosion would cover it, and I l ago, and the paint it starting to come off the roof of the car. I went to get it looked at so that the warranty for corrosion would cover it, and I learned that it is not factory paint--therefore it is not covered. Paul Miller did not inform me that my car had been repainted, and now I am being price quoted at $962.00 for something that should not be happening in the first place. While the salespeople were friendly, I can honestly say it must all be a good act to sell any and everything off their lot. I will not go back to the dealership for the purchase of my next vehicle. More
by mreckm
Employees Worked With
Morgan Reck
November 17, 2011
Though there was an initial miscommunication, the staff at Paul Miller were extremely helpful in arranging the details of my auto purchase. They resolved the issue very quickly, and with great care to ensu at Paul Miller were extremely helpful in arranging the details of my auto purchase. They resolved the issue very quickly, and with great care to ensure I was satisfied with the outcome. Paul Miller dealership clearly takes its relationship with customers very seriously. I have nothing but positive things to say about them! Definitely will go back to them when I'm looking to trade up. I highly recommend!! And ask for James in sales, he's a straight-up dude, and has great knowledge of the business. You won't be disappointed! More
by jeffreyruh
Employees Worked With
James in sales
