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Paul Masse Chevrolet
East Providence, RI
437 Reviews
Paul Masse delivers transparent pricing with the Paul Masse "One Price." All vehicles clearly marked with the best price up front which includes all available rebates, incentives and Dealer discounts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 437 reviews
August 18, 2018
"Typical" car dealership Purchased a vehicle from this dealership about 18 months ago. Have been back to the dealership 4 different times for service - twice for "included se Purchased a vehicle from this dealership about 18 months ago. Have been back to the dealership 4 different times for service - twice for "included service" (oil/filter change, tire rotation and "complimentary" car wash/vacuum); once for engine code (bad fuel injectors) and once for tire replacement. Routine service was good, though not difficult to change oil and filter and rotate tires. The wash/vacuum done during the 1st visit left dirt streaks down the sides of the vehicle, and VERY dirty windows - so much so that we needed to wash it and clean windows once we got it home. Second routine visit, it was wet outside so no wash. Vacuum both times left much to be desired - my 7 yr old could have done better! Dropped off truck for engine code, were told we would be notified of diagnosis. WE had to call at 3p - right before Memorial Day weekend (hadn't received a call yet) - and were told to come pick up a "rental"-they did not know how long it would take to get the parts for the repair. Told at that time we would be contacted when they had received the parts to install (on backorder). They called - again at 3p - to ask us to come get the truck... on a friday afternoon just before Memorial Day! It's a good thing we didn't have other obligations or plans! As far as the sales side is concerned, the salesman we dealt with during our original purchase no longer works here. He was great! BUT... after purchase, signing all paperwork and driving away in the truck, we were called and told we "forgot to sign something". We went back, finance layed out more paperwork and told us we were getting an upgraded warranty for less $ per month. What she DID NOT explain, is that she had extended the payment term an additional 3 months! So, for $5 less per month, we are paying 3 extra months "for a better warranty"... BUYER BEWARE!! (I know... should have read ALL the new papers...shame on us!!) We are told she is no longer at this location. More
by MK
Employees Worked With
both are now gone from this location
Helpful August 13, 2018
What buying a car should be like I have purchased 2 vehicles in the last 2 years for Paul. I have to say, without Paul Dragich, I would never have made this purchase. I live over 80 m I have purchased 2 vehicles in the last 2 years for Paul. I have to say, without Paul Dragich, I would never have made this purchase. I live over 80 miles away and approximately an hour an 1/2 drive. There's nothing convenient about making that trip several times back and forth trying to work out a deal. Paul was very understanding. We worked through the majority of our deal remotely and have established a trusting relationship with each other that will not be broken. I won't even entertain buying a car in the future without talking to Paul first. He really went out of his way (twice!) to get me the vehicle I wanted at the cost that worked for me. If you are in the market for a Chevy, you should contact Paul. It will be the best experience you ever had. More
by chevyguy2
Employees Worked With
Paul Dragich
August 08, 2018
Aaron Tirell is great A Tirrell is a great person who has been a pleasure to work with. He is honest and a good person who cares about cars and service... i have purchased A Tirrell is a great person who has been a pleasure to work with. He is honest and a good person who cares about cars and service... i have purchased 8 cars over 18 years form AT... i can recommend him without reservation for all your auto needs More
by tmanager1222
Employees Worked With
August 06, 2018
Paul Masse Chev 2018 Review My family usually comes here for vehicle service and sales. I have bought all of my new cars with them. First, it was my 2012 Malibu, then 2018 Traver My family usually comes here for vehicle service and sales. I have bought all of my new cars with them. First, it was my 2012 Malibu, then 2018 Traverse, and now, I am so thrilled with my trade in for the 2018 Malibu (again). What can I say?- I am a Chevy Girl. Anyway, the main reason I continue to make Boss Lady purchases with them even though I am a MA resident, is because of Paul Dragich. He is one of the best Sales Reps there. He always provides me with the truth, his advice, his experience, and understands what the customer is looking for. His explanations of everything are extremely clear. Plus, I also enjoy the quick financing process with Crystal and super easy communication with Insurance. I cannot say with enough enthusiasm how much I have noticed how the staff works together (great help from Aaron) and how great that is for the customer. It is a team effort and I see a lot of great leaders in there who are actively helping all kinds of people find the right fit/cost/etc. I am very happy with my decision to buy here and I will come back! More
by MickeyD21
June 30, 2018
I was so impressed with the level of professionalism. I have been a Ford F-150 owner for 18 years. I was referred to Paul Masse Chevrolet by a friend. I was so impressed with the level of courtesy and pro I have been a Ford F-150 owner for 18 years. I was referred to Paul Masse Chevrolet by a friend. I was so impressed with the level of courtesy and professionalism. While I was in the showroom Mr Paul Masse came out and took the time to introduce himself to me,and make sure I was being helped. I was completely satisfied with my sales rep. Dave Wellington. he went out of his way to make my purchasing the Silverado the best experience I have ever had with a car dealer. It was an absolute pleasure More
by Hondo
June 27, 2018
"ABSOLUTELY THE BEST OF THE BEST !!!!!" LETS FACE IT, WHO LIKES CAR SALESMEN, RIGHT? IM 54 YEARS OLD AND HAVE BOUGHT MANY CARS &TRUCKS FROM DIFFERENT LOCAL DEALERS AND THEIR ARE REASON'S WHY LETS FACE IT, WHO LIKES CAR SALESMEN, RIGHT? IM 54 YEARS OLD AND HAVE BOUGHT MANY CARS &TRUCKS FROM DIFFERENT LOCAL DEALERS AND THEIR ARE REASON'S WHY I DONT GO BACK! WELL I FEEL I HAVE FOUND A NEW HOME, ONE STOP SHOPPING!!! MY WIFE AND I WERE GREETED BY VINNY TAYLOR, AFTER AN HOUR AND HALF; I WAS ASKING MANY QUESTIONS AND VINNY HAD THE RIGHT ANWSERS! EXTREMELY HELPFUL. BEFORE WE GO INSIDE TO SIT DOWN, I TOLD VINNY WHERE I NEED TO BE FOR A MONTHLY PAYMENT WITH MY TRADE, AND THAT HE DID'T NEED TO GO SEE {HIS MANAGER!!!!!} ANYMOR THAN ONCE!!!! VINNY CAME BACK WITH ONE OPTION FOR ME! THE BEST HE COULD DO WAS, NO MONEY DOWN, A LOWER PAYMENT THAN WHAT I WAS ALREADY PAYING AND ALSO REDUCED THE TERM OF THE LOAN! TRADING IN A 2015 TAHOE WITH 47,000 MILES FOR A 2018 SILVERADO LT 4X4 WITH 13 MILES!!!! NO BRAINER!!! THANK YOU VINNY AND TO ALL THE STAFF AT PAUL MASSE CHEVERLET! SEE YOU SOON!! More
by scott
June 08, 2018
Great Experiance I went in to check out the Traverse after realizing that leasing another Acadia was not going to work for my family. Chris Mills was great in looking I went in to check out the Traverse after realizing that leasing another Acadia was not going to work for my family. Chris Mills was great in looking at all the options and what worked best for us. With no hassle, we were able to find the right deal. Pleasure to work with the Paul Masse group again, More
by Cswicz
March 26, 2018
Best.Experience Ever ! Paul Masse Chevrolet in East Providence, RI is The place to buy or Lease a vehicle. We came in to look at what they had available and drove out in a 2 Paul Masse Chevrolet in East Providence, RI is The place to buy or Lease a vehicle. We came in to look at what they had available and drove out in a 2018 Chevrolet Equinox. Dave Wellington, our Sales Consultant, was very knowledgeable and explained all our options to us. Everyone was so friendly and hospitable we felt like we had known them for years! We would recommend Paul Masse Chevrolet to anyone looking for a new or used vehicle. Thank You Paul Masse! Sincerely, Joel and Karen Jacques, Pawtucket, RI More
by Joel and Karen Jacques
February 22, 2018
Great! Best service in my area I now understand why everyone rants and raves about Paul Masse dealerships. It’s beyond me why I didn’t go straight there instead of wasting my time a I now understand why everyone rants and raves about Paul Masse dealerships. It’s beyond me why I didn’t go straight there instead of wasting my time at other Chevrolet dealerships in my area. My salesman Pauly D was the most knowledgeable and understanding out of every other sales people at all other local Chevy dealerships I visited. There was ABSOLUTELY NO BS, no “special coupons” no back n forth, no misunderstandings, no nothing of the sorts. He was the only guy to spin his computer around and go through every step and every detail of everything! In my opinion, there’s no other place to buy a Chevrolet of any model. Oh yea, I also got the best deal by far!!! More
by HerMed508
Employees Worked With
Paul Dragich
February 15, 2018
Easy car buying experience The dealership made buying a car very easy and stress free. I had never bought a car without assistance before this so I was very nervous but I was co The dealership made buying a car very easy and stress free. I had never bought a car without assistance before this so I was very nervous but I was constantly reassured that they would take care of me and not to worry. And they did! More
by msmith9533
