Paul Masse Chevrolet

Customer service and quality work are of utmost importance to me. For these reasons I would never ever recommend Paul Masse to my friends, family, or strangers off the street. My husband and I ende importance to me. For these reasons I would never ever recommend Paul Masse to my friends, family, or strangers off the street. My husband and I ended up at Paul Masse because they had the used car we were hunting for within our price range. My husband is the one who mainly dealt with Derek Thistle--both through many phone calls and in person. Derek was very personable and friendly through the negotiations and even when we picked the car up. Unfortunately, when we made a couple of follow up calls to Derek (my husband thought there was a second remote to unlock the car but I didn't remember seeing one) he did not return our calls. We called at least 3 times and left messages on his direct line. We were unable to reach him once we bought the car. We received a form letter from Paul Masse saying customer service was his number one priority and that we should contact him directly if we were dissatisfied, however there was no specific contact information provided. We let the remote situation go, gritted our teeth and paid $75 to purchase one and $50 to activate at a local dealership. I just got home from the local Chevy dealership because when our roof rack was installed at Paul Masse, they did not give us the star wrench that is supposed to be included in order to adjust the rack. We could not put our cargo box on the rack and had no way to adjust it without the tool that they forgot to give us. When my husband called Derek to tell him we were missing the wrench, he claimed no knowledge of our previous phone calls and offered to FedEx us a wrench asap. I took the car to my local dealership because we are going on a road trip and don't have time to wait around for the FedEx guy to deliver the part. Today the man at our local dealership told me that the rack was put on incorrectly, it was loose, and it took over an hour to adjust because one of the screws on our brand new roof rack was STRIPPED. Shoddy installation. The mechanic today told me that if they rack is not placed properly, the screws do not tighten all the way and that the person who installed it stripped the screw trying to tighten it. Other less significant issues added to our frustration with this dealership. The pretty noticeable paint chips on the edges of both front doors were not fixed as Derek had promised. Instead he literally tossed a small tube of touch up paint into our glovebox (which it has been too cold to even attempt to use). We told Derek we needed a non smoking car because we have a baby and I have asthma. The car did not smell like smoke when we test drove the car, but did smell like smoke on our way home. Along with the smoke smell, the upholstery was filthy--stains, glitter, dust, drips, etc everywhere. There was TRASH in the back seat pockets. We paid $100 to have the car detailed along with the inconvenience of having to have our baby's car seat reinstalled by the police department after the car was cleaned, not to mention being unable to take the baby anywhere while the upholstery was cleaned and dried. I have owned many Chevys and have never seen a dealership with such a lack of pride in its care, attention to detail and customer relations. No wonder no one ever called to follow up and see if we were satisfied. I don't blame Derek Thistle for the misinstallation of the roof rack or the dirty condition of the car, and I would love to give him the benefit of the doubt, but I do find it very hard to believe that he did not receive 3 voicemails. Even then, my husband called in the morning and Derek said he'd get right back to him. Derek didn't call back until 4 pm to let us know he'd send us the wrench. It seems as if this dealership is lacking in several areas which need to be improved upon. I have always been treated very well by other Chevy dealerships, have always been please with the condition of used cars that I have purchased, their attention to detail and I've been very satisfied with customer service--both before and after I made my purchases. I will never go to this dealership again. More

By far the best car buying experience I have ever had. The dealership was hospitable, friendly and knowledgeable and informative without being pushy or intimidating. Our sales person was kind and attentiv The dealership was hospitable, friendly and knowledgeable and informative without being pushy or intimidating. Our sales person was kind and attentive. He listened to my needs and wants(again no preasure). I left the dealership with a new Vehicle (which I love), a service team I am looking forward to doing business with, and a dealership and dealer I can recomend and trust for all of our future auto needs .Thank you Paul Masse and Thank you Paul Dragich. More

Gino did a great job in selling us a new car & trading in our used one. We love the new Equinox & everyone at Chevy was very helpful & friendly. trading in our used one. We love the new Equinox & everyone at Chevy was very helpful & friendly. More

This was not my first encounter buying a vehicle but I was very impressd by the way I was treated and the pleasant way Mr. Tirrell treated me. Not only that, but the things he told me he would do (not pro was very impressd by the way I was treated and the pleasant way Mr. Tirrell treated me. Not only that, but the things he told me he would do (not promised) he did, and then some. When I call him with a question he goes out of his way to accomadate me. He was just great. Because of him I would not hesitate to continue doing business with your Dealership . More

I called Paul Masse and spoke to Derek over the phone before we actually went to the dealership (since we had a poor experience at another local Chevrolet dealership just a day earlier). I told him the before we actually went to the dealership (since we had a poor experience at another local Chevrolet dealership just a day earlier). I told him the exact truck we were looking for, color, specifications and price where we were comfortable because I wanted to know if what we wanted was even feasible. He told me he'd give me a call back in a few hours, after I was out of work, and he'd tell me what he came up with. Just 10 minutes after I was out of work, Derek gave me a call with happy news that he did have the vehicle we were looking for and that we could definitely buy the truck for the price we wanted. So my fiance and I went to the dealership that night to check out the truck and to work out the deal. Derek was very down-to-earth and honest and he wasn't the typical pushy salesman. He seemed to really care about helping us out to get exactly what we wanted. Just two days later, we drove the truck home! I was impressed with how Derek and the financing department at Paul Masse did everything they could to help us out. The whole process was quick and seamless; they're definitely pros at what they do! If you're in the Southeast, MA/ East Providence, RI area and are looking to buy a Chevrolet, don't waste your time going to other shady Chevrolet dealerships. Just go to Paul Masse! More

We leased a vehicle in 2007 and Aaron was the salesman. He was extremely helpful, professional, and understanding. The lease was up and we needed to do a buyout. Through the years, we had some difficulty i He was extremely helpful, professional, and understanding. The lease was up and we needed to do a buyout. Through the years, we had some difficulty in making payments, and we were concerned that we would not get a loan. Ms. Santoro was very helpful. She made a difficult situation comfortable. She worked hard to get us the best deal, and we deeply appreciate everything that she has done. We have in the past and will continue to recommend Paul Masse Chevrolet to anyone looking to buy a vehicle. Both Ms. Santoro and Aaron have been a True Blessing. Sincerely, Ed and Sue Silva More

Gino was very cooperative and worked to get me what I was looking for. He did it in a timely manner. The overall transaction was smooth and painless looking for. He did it in a timely manner. The overall transaction was smooth and painless More

We would recommend this dealership and would also highly Peter Delgado as a Sales Representative. This is our third vehicle we leased through Paul Masse, and Peter has been involved with every lease. He is Peter Delgado as a Sales Representative. This is our third vehicle we leased through Paul Masse, and Peter has been involved with every lease. He is polite and very knowledgeable about the vehicles he is leasing or selling. Upon delivery of the vehicle, Peter takes as much time as needed to explain the operation and options on the vehicle. We have not had a bad experience with the Service Department. They have always been courteous and the the vehicle was always ready when promised. In closing we would recommend this dealership. Also, anyone interested in leasing or purchasing a vehicle, stop by and ask for Peter Delgado More

they were very helpful ,no high strung tactics ,i would go back again ,you do not feel intimitated or fearful an excellent chevy dealership. i was treated with respect and was made to feel like one of fam go back again ,you do not feel intimitated or fearful an excellent chevy dealership. i was treated with respect and was made to feel like one of family . More

I love my new chevy. I met with Pete and he was friendly and thorough. As a first time owner of a NEW vehicle I had many questions that were promptly answered, and I couldn't beat the price! Thanks again! and thorough. As a first time owner of a NEW vehicle I had many questions that were promptly answered, and I couldn't beat the price! Thanks again! More