Paul Masse Chevrolet

Great Service: Derek Thistle Sales Agent: On 3-20-2012 Great Service: Derek Thistle Sales Agent: On 3-20-2012 my daughter brought me a newspaper with only car advertisements, she knew I was going to be Great Service: Derek Thistle Sales Agent: On 3-20-2012 my daughter brought me a newspaper with only car advertisements, she knew I was going to be looking for a bigger car. I called and spoke to Derek and boy I was so impressed, Derek spent alot of time on the phone with me so I could get an idea if I and my husband would be approved. I asked if there was a black Malibu in the 2012 inventory and Derek responded excitley Yes and that in 40 minutes he would bring the car to me so I could see it. I was shocked when I heard that, he arrived and was polite and so ambitious on his job, he had documented some figures for me as we sat around my kitchen table. Derek made this sale with my husband and I as we were talking at the table. I felt so comfortable with Derek, he had me feel we should be having a meal together. The sale was made with a call from Derek on the same day. The car is in my garage on 3-21-2012. I just want everyone know I have dealt with many sales people and Derek is a TOP NOTCH SALES AGENT.. Thank You, Paul Masse, Jane and Gary Bird More

This is the first time I have ever bought a new car!!! Dealing with Paul Dragich was a great experience. He went over and above what I was expecting. Salesmen can be about the sale, Paul was not; he was a Dealing with Paul Dragich was a great experience. He went over and above what I was expecting. Salesmen can be about the sale, Paul was not; he was awesome. He took the time and sold us what we were looking for, even took us back into the finance dept because I wasn't comfortable. He made sure everything was all good before we signed a deal, after the fact. I noticed a small dent in the driver door of my brand new car and figured it would need body work. He assured me no worry's, the dealership has a service paintless dent repair. I know where it was and now I can't see it. Cat and I looked on line for some time searching for the car and color we wanted and after seeing what we thought we wanted, picked a different car that Paul took us out to see. We would recommend Paul Dragich and Paul Masse Chevrolet to our friends and family. Steve and Cat More

It was the best car buying experience I have ever had and I have bought a dozen cars in my time. Paul(Salesmen)was very kind and knowledgeable. It wasn't a pushy sale at all. There wasn't any pressure. He wa I have bought a dozen cars in my time. Paul(Salesmen)was very kind and knowledgeable. It wasn't a pushy sale at all. There wasn't any pressure. He was very knowledgeable about the vehicle and explained things very thoroughly. He also worked hard with the negotiation process. This part I thought was going to be gruelling but it wasn't at all. He knew what my limit was and we both worked to get it there. He served our country and continues to serve people with integrity. Regarding financing, Tejal was very nice as well. She looks after the customer in getting the best rate possible. I walked into her office to do the paper work and she was so prepared it only took about ten minutes. I have told numerous people about my experience at Paul Masse and told them to see Paul Dragich if you are looking for vehicle. Way to go Paul Masse. I found a place worth mentioning and promoting. More

I can not say enough to explain how truly wonderful this buying experience was. This dealership was straight up honest from the moment I contacted them. They have their act together, they put the customer buying experience was. This dealership was straight up honest from the moment I contacted them. They have their act together, they put the customer first, the stand behind their reputation. I would not hesitate to send family and friends to them for sales and service. Thank you all so much for a job well done. Mr. Masse you have a winning team and should be very proud of them. More

Michael Went Above and Beyond any sales person I have ever dealt with!! Paul Massie will always be my Dealer and Micheal DiPalma will always be my sales person. ever dealt with!! Paul Massie will always be my Dealer and Micheal DiPalma will always be my sales person. More

He made my deal painless. Best customer service ever. I called him over the phone. I had a bottom dollar price I was willing to spend out the door ... including taxes, fees etc. He got the possible deal ap called him over the phone. I had a bottom dollar price I was willing to spend out the door ... including taxes, fees etc. He got the possible deal approved and then he went and picked up the vehicle at one of their other locations (that was quite a distance away from me). He then brought the car to me. We made the deal with a "handshake and a promise" I went and delivered the check that afternoon and a couple of hours later my HHR was delivered to my home. Good Honest-Kept Their Word Dealership. This is and should be important to anyone looking to buy vehicle. I just went through a very very bad experience with Patriot GM in Worcester area, where they had me drive 40 miles where they promisied me the "same out the door deal". Only once I got there they added a fee of $250.00 Know what the salesman said? " o your going to walk for $250.00?" I replied " No, I'm walking for $12,250.00 ...your letting me walk for $250.00. I had this horrific experience on 3.8.12 only to be followed by the best car buying experience I ever had a day later. So don't give up - car buying can be a delightful experience at Paul Masse More

I have given Paul Masse top ratings in all 5 areas I have given Paul Masse top ratings in all 5 areas because of the superior service, knowledge and expertise of Paul Dragich, our chevrolet salespers I have given Paul Masse top ratings in all 5 areas because of the superior service, knowledge and expertise of Paul Dragich, our chevrolet salesperson. This is our second new vehicle we purchased from him . We are totally pleased and will continue to purchase and have our vehicles serviced there. More

The experience I had at Paul Masse is very enjoyable, friendly and informative. They are not the closest dealer to my home but they are worth the drive. My sales representive was Paul Dragich, very helpf friendly and informative. They are not the closest dealer to my home but they are worth the drive. My sales representive was Paul Dragich, very helpful and a good person. They are not out to just push a sale, they want you satisfied. More

Finally getting around to writing my review for Paul Masse - East Providence, RI - we have purrchased 3 new vehicles from this dealership and I have to say they are very welcoming and easy to deal with. Masse - East Providence, RI - we have purrchased 3 new vehicles from this dealership and I have to say they are very welcoming and easy to deal with. Our salesman Derek Thistle whom we purchased all three vehicles from was great with the knowledge of each vehicle, he is very polite, and has great mannerism, not to mention did not overwhelm us when we walked in the door, like you find at most dealerships. I will highly recommend this dealership and most importanlty recommend Mr. Thistle. I would like to extend from my husband and I, with great appreciation for all around customer service our sincere thanks to Paul Masse - E Providence, RI and Mr. Thistle. Sincerely, Mr. & Mrs. Robert Kenny More

MR THISTLE WAS VERY FRIENDLY AND COURTEOUS AND VERY EASY TO TALK TO. EVEN IF HE WAS BUSY AT SOMETHING ELSE,HE WOULD STOP AND PAY ATTENTION TO YOU. THE DEALERSHIP HAD NO FAULTS AS FAR AS I COULD SEE AN TO TALK TO. EVEN IF HE WAS BUSY AT SOMETHING ELSE,HE WOULD STOP AND PAY ATTENTION TO YOU. THE DEALERSHIP HAD NO FAULTS AS FAR AS I COULD SEE AND WOULD DEFINTELY GO BACK IN SEARCH OF ANOTHER VEHICLE. More