Paul Masse Chevrolet

Great experience purchasing a Chevy Bolt. Prompt response to our inquiries; thorough and clear information; efficient process. When time-sensitive paperwork needed to be signed, salesman (Drag Prompt response to our inquiries; thorough and clear information; efficient process. When time-sensitive paperwork needed to be signed, salesman (Dragich) accommodated our schedule constraints my meeting us half-way between Providence and our home. More

Purchased new truck This is the third truck I’ve bought at Paul Masse and I’ve bought them all from Dave Wellington sr. He’s a great guy and always try’s to get me the This is the third truck I’ve bought at Paul Masse and I’ve bought them all from Dave Wellington sr. He’s a great guy and always try’s to get me the best deal. I’m very satisfied with how I was treated and the price of the truck. I highly recommend Paul Masse Chevrolet and to see Dave for the best deal ! More

Paul Masse Chevrolet has won me over I've owned 3 Mercury Mountaineer's and was so disappointed they stopped making them. A client of mine and employee of Paul Masse, Michael Hoague, tol I've owned 3 Mercury Mountaineer's and was so disappointed they stopped making them. A client of mine and employee of Paul Masse, Michael Hoague, told me that I should switch to Chevrolet and assured me I would be happy. I started noticing them on the road and researching them online. I filled out online form inquiring about the 2018 Chevrolet Traverse and was called immediately. They set me up with an appointment for later in the week. When I arrived for my appointment they were ready for me immediately and the vehicle was already for me at the door to test drive. They worked with me to get where I wanted my payment to be and the exact vehicle I wanted. Couldn't be happier with everyone and entire experience at Paul Masse Chevrolet! The 2018 Traverse has exceeded my expectations in so many ways. I am a Mother of 3 Teenage boys who play year round sports and a Realtor so am on the road all day everyday and I LOVE LOVE LOVE my new car! So beautiful inside and out, roomy, fabulous storage, gives such a great ride, and great gas mileage. What's not to love? I will be a customer for years to come! More

Excellent service Everyone at Paul Masse was very nice and knowledgeable about their products and services. My sales rep, Chris, took as much time as I needed to answer Everyone at Paul Masse was very nice and knowledgeable about their products and services. My sales rep, Chris, took as much time as I needed to answer all my questions and get me a deal that worked for me. More

purchasing experience of 2017 SS Point man was Paul Dragich. He was thorough, knowledgable, fair, and considerate. Also follows up, and properly addressed any issues. The rest of the Point man was Paul Dragich. He was thorough, knowledgable, fair, and considerate. Also follows up, and properly addressed any issues. The rest of the staff I was in contact were also as considerate and courteous. More

Great Dealership - a real surprise! A great dealership - a real surprise for a GM dealership. This place is a gem. Paul Dragich was a wonderful gentleman, very clear and friendly. This i A great dealership - a real surprise for a GM dealership. This place is a gem. Paul Dragich was a wonderful gentleman, very clear and friendly. This is the first american car my family has ever bought, and we are very happy. More

Comfortable, knowledgeable, courteous and professional I inquired online, let them know when I was coming in and they had a salesman waiting for me. Chris met me in the showroom and asked questions of me i I inquired online, let them know when I was coming in and they had a salesman waiting for me. Chris met me in the showroom and asked questions of me in regards to was I looking for a specific model and then the features of that model that I definitely wanted and showed me others that he thought I potentially would be of interest. He then showed me 3 vehicles all with different feature options, I determined which additional ones I wanted and then we sat down to o over the price He then asked me numerous questions to determine if any of the various promotional discounts were relevant to me. Thankfully there were multiple and that brought my bottom line cost down to the figure I had in my mind when I decided to purchase a new vehicle. Through the entire process I felt relaxed and comfortable. Chris was very knowledgeable, professional and courteous. I will recommend Paul Masse and Chris Mills to any and all family members and friends! More

2017 Suburban purchase This dealership is head and shoulders above any other Chevy dealer I have visited, and I have visited a lot The normal high pressure and uncomfortabl This dealership is head and shoulders above any other Chevy dealer I have visited, and I have visited a lot The normal high pressure and uncomfortable experience is completely absent More

Avoid this place at all costs. I went to Paul Masse in East Providence Rhode Island 30August2017 to have my vehicle serviced. All went as expected however when I brought up the issu I went to Paul Masse in East Providence Rhode Island 30August2017 to have my vehicle serviced. All went as expected however when I brought up the issue that the leather on my steering wheel was starting to come undone, the dealership wanted nothing to do with it. I called the dealership 31August2017 and spoke to the service manager Sam DeSousa and his exact words... you didn't buy the vehicle here we have no loyalty to service your vehicle, you also gave us a bad survey so why should we service your vehicle. When I told him I would be contacting General Motors, the BBB, Rhode Island Auto Dealers Association, local news station consumer advocate division, as well as sharing this on social media was told by this service manager I don't care do what ever you want to do. The Vehicle I have is a 2016 Chevy Colorado Z71 with 18,700 miles on it. The below is from the New Vehicle Warranty booklet. Bumper-to-Bumper Limited Warranty (including tires): Coverage is for the first 3 years or 36,000 miles, whichever comes first. 3 years/36,000 Miles Limited Warranty Coverage Chevrolet is committed to ensuring satisfaction with your new vehicle. Your Chevrolet dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. To help keep things in proper working order, Chevrolet will warrant each 2016 model year from bumper-to-bumper for 3 years or 36,000 miles (whichever comes first; see dealer for details) with no deductible, from the original in-service date of the vehicle, for warrantable repairs that are required as a result of defects due to material and/or workmanship. The below is directly from page 4 of the New Vehicle warranty booklet. Repairs Covered The warranty covers repairs to correct any vehicle defect, not slight noise, vibrations, or other normal characteristics of the vehicle due to materials or workmanship occurring during the warranty period. Needed repairs will be performed using new, re-manufactured, or refurbished parts. Obtaining Repairs To obtain warranty repairs, take the vehicle to a Chevrolet dealer facility within the warranty period and request the needed repairs. Reasonable time must be allowed for the dealer to perform necessary repairs More

Efficient, helpful, good price. Paul was helpful in answering questions and providing lease details, without pressure, and we agreed on a price. I took the train to Providence to pi Paul was helpful in answering questions and providing lease details, without pressure, and we agreed on a price. I took the train to Providence to pick up the car, he met me at the train station, and went over driving and charging the Bolt. Closed the deal with Crystal, and was on the road home. I appreciated the efficiency, and the lack of upselling options. The process was professional and respectful throughout. I tried to lease a Bolt at another dealer, but the experience was poor, and I left after they wouldn't close at the price we had agreed on ("sorry, the coupons are no longer available..."). More