Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Patriot Subaru
Saco, ME
250 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
250 Reviews of Patriot Subaru
February 06, 2011
I bought a Subaru legacy 2.5i. I have to say i love the car, the process of the purchase lasted a while because i could not make up my mind on which color, which package i wanted, manual or automatic. i ha car, the process of the purchase lasted a while because i could not make up my mind on which color, which package i wanted, manual or automatic. i have to say that Vinnie the salesman i dealt with was very patient, very professional, very friendly, just a great person overall. made the whole process so much easier. So anyone looking for a new or used Subaru, go see Vinnie at Patriot Subaru and experience top notch sales at it's finest. More
by lovesubaru
Employees Worked With
Vinnie , Vinnie Martorano
February 04, 2011
ok - i have now bought 4 vehicles from these folks and honestly not sure i would go anywhere else at this point. From the greeting at the door to the handshake at the end, all people in there were extrem honestly not sure i would go anywhere else at this point. From the greeting at the door to the handshake at the end, all people in there were extremely pleasant to deal with. Even the service tech that came out to talk to one of the salesman asked how my day was! that does not happen everywhere. Vinnie was great to work with. He is always positive, energenic and NOT AT ALL pushy. When you first meet him he goes beyond that car salesman attitude and becomes very easy to talk to. He has that people person ability to make you feel very comfortable. this place makes the car buying experience painless and quick. If you show up knowing that you are there to buy a car and not to just kick some tires, they will get you in and out in a flash. Its a buisness there to conduct buisness and maybe make a few friends along the way. They have my vote on both 150%!! this place rocks. you go in there and it is so comfortable its not even like being in a dealership. i have been in many many dealerships and this place BY FAR is the best one i have every been in. The service dept is good, but honestly they could use a little bit of Vinnie out there as well. They are great people and very welcoming to everyone!! I bring my son to funtown a few times a year and always make it a point to stop in across the street and say hello to my new friends and as usuall looking around trying to make a deal! Honestly - if you are looking to make a purchase on a new or used car; do yourself a favor and make an appt to meet with Vinnie. If nothing else you have made one more friend that will always be on the other end of the phone when you have a question on a car. It cant hurt just giving them a shot, besides they are on the strip where if you dont like what they have to offer, go down the street. (not sure you will get past them thought- they make it SOOOOOOOO EASY!) More
by yeaupyeaup
Employees Worked With
Vinnie Martorano, Brian Beatie, Vinnie Martorano, Brian Beattie
February 04, 2011
I choose Patriot Subaru after a lot of research. Don't waste your time doing the research, I already have done it for you...three times: One of the first things that crosses your mind when you decide t waste your time doing the research, I already have done it for you...three times: One of the first things that crosses your mind when you decide to make a big purchase like a house or a car is, "now I have to deal with the sales-people." I had the same thought the first time I decided to buy a Subaru. I'm an anal-retentive person. I do my research. Too much research, probably. After concluding that the best car for me was the Outback I did what everyone does. Start looking for dealerships. I did my search based on dealers within an hour and a half. I figured driving that 1.5 hrs would be worth to deal with the right dealer and get the car I wanted for the price I wanted to pay. I narrowed my search down to three dealers, Patriot Subaru included. I made my phone calls and in the case of Patriot Subaru, was put in contact with Vinnie Martorano. I explained my situation to Vinnie and after a short conversation he agreed to work with me and try his best to stick to my price range. I'm a nice guy, I give people the benefit of the doubt, so I made the hour drive up to Saco, ME. Walking into Patriot Subaru, you would have thought I had arrived at some kind of family reunion. (The only difference being the lack of barbeque, of course). The friendly staff immediately greeted me and directed me to my salesman, Vinnie. This guy pretty much reminds me of a college friend I had and still miss to this day. Very nice, down to earth, loves his family, loves his job...just generally pleasant to be around. Yeah, I had to spend money to buy my car, so it's not all roses, but spending a lot of money never is...so we sit down and start going over the numbers. I had brought a quote with me from a dealer I found down in South Carolina stating that I could get the car for the amount that we talked about over the phone (below invoice). Obviously Subarus are worth more in New England, but money is money, right? I told him that I could get a flight down there right now for $220. If he could sell me the car for my quoted price, plus the 220, he had a deal. It was that easy for me. I wanted a couple extra things to go with the car that they didnt have. Those were taken care of as well at a discounted price. The kicker here is that the model I wanted wasn't available yet and I wasn't about to settle for a different car. They sent a guy up to Burlington, VT to pick up the car and drive it back to Saco, for free. I left Patriot Subaru two days later with the car I wanted at the price that I could afford. Vinnie understood my situation and helped me make that happen. He is a no-nonsense good person. If he cannot get you what you want, he will tell you. If he can figure out a way to make it happen, I can honestly tell you, he will make it happen. Salesmen like Vinnie are the reason I bought my first Subaru, he's the reason I have bought my first three subarus and he's the reason I drive an hour to service my car at a dealer that I trust. I have the option to drive 20 minutes to another one. It's THAT worth it to me. It's 2011 and I know I'm a man with options and I do NOT waste my time with people that I don't trust. More
by jgerbodegrant
Employees Worked With
Vinnie Martorano, Vinnie Martorano
February 04, 2011
My experience with Vinnie at Patriot Subaru was top notch! They are very professional, and were able to get me the vehicle I wanted. The sales process was seamless from start to finish. They made every notch! They are very professional, and were able to get me the vehicle I wanted. The sales process was seamless from start to finish. They made everything with the purchase extremely easy, and transparent. I have recommended several family, and friends to Vinnie & Patriot Subaru for both sales and service. The best part of the purchase was after the sale. Continued excellent communication, and support is extremely valuable. More
by buzzkill
Employees Worked With
Vinnie Martorano, Vinnie Martorano
February 04, 2011
Vinnie worked really hard to get me a good interest rate on my loan and he got me a great deal on the car. This is the second car I have bought from him. He went above the call of duty and argued for a bett on my loan and he got me a great deal on the car. This is the second car I have bought from him. He went above the call of duty and argued for a better rate because the worst thing on my credit wast't really my fault. More
by kame24
Employees Worked With
Vinnie Martorano, Vinnie Martorano
February 04, 2011
I started my relationship with Patriot a number of years ago when I bought Vinnie Martorano's old car (2005 Legacy GT LTD). I got a great deal on the car at that time, it was in awesome shape, and it was e ago when I bought Vinnie Martorano's old car (2005 Legacy GT LTD). I got a great deal on the car at that time, it was in awesome shape, and it was easy to buy. A few years later I was tempted with an offer on a 2009 turbo legacy that I just couldn't pass up. I bought the car, my wife bought an outback, and the professionalism and lack of BS with negotiations led me to recommend a few of my friends purchase from the same dealer. I was talking with Vinnie about this recently, and we think at least 8 cars have been sold because of my positive experiences and the resulting recommendations. Vinnie has always been friendly, courteous, and fair. I wouldn't hesitate to send my friends to him, and that's not something I'd do lightly. Vinnie is awesome. He's energetic, charismatic, and he's like that after the sale too; we've talked plenty of times about cars, hobbies, etc, with no intent on my part to buy a new vehicle. It's easy to see that Vinnie loves his job. I've had good experiences at Patriot but Vinnie really sells it for me. I don't trust anyone with my hard earned dollars, but do your research, get an idea on what a good price is, then go talk to Vinnie and see how the numbers match up. I think you'll be pleasantly surprised. More
by C.Pop
Employees Worked With
Vinnie Martorano, Vinnie Martorano
February 04, 2011
I just recently bought my third vehicle from Vinnie and the folks at Patriot Subaru and, not only will I continue to buy Subarus for a hundred reasons, I would ONLY buy from Patriot - and Vinnie for as lon the folks at Patriot Subaru and, not only will I continue to buy Subarus for a hundred reasons, I would ONLY buy from Patriot - and Vinnie for as long as he works there. In each of my three experiences buying there, I have found that Vinnie, his colleagues, and the finance manager bend over backwards to make sure that I get a price I'm comfortable with and have a positive experience. I have never felt pressured, nor have I been neglected in any way. As a matter of fact, before buying my 2010 Forester I was very impressed by how patient Vinnie was during my many phone calls to him as I was researching and deliberating my decision of which new vehicle to buy. He made sure that I got an AMAZING trade-in value for my Legacy and a great monthly payment - not to mention a car that I love. In the past 5 years I have referred about 7 friends and colleagues to Vinnie and Patriot Subaru and no one has been disappointed with their car or with their buying experience. Everyone is so friendly and welcoming - even when I am simply there for service - that it almost feels like family. I highly recommend Patriot Subaru, and Vinnie in particular, for exceptional customer service. More
by dantedog
Employees Worked With
Vinnie Martorano, Vinnie Martorano
February 04, 2011
From the moment I walked in Patriot it was a completely different experience then any I have had at a car dealership. The whole process was smooth, comfortable and relaxed. Walking in the door I was different experience then any I have had at a car dealership. The whole process was smooth, comfortable and relaxed. Walking in the door I was greeted by Vinnie. He was polite and friendly. Having already been to another Subaru dealer as well as much online research I had a fairly good idea of what I was looking for. After going over my list of wants and my desired monthly payments the team set out to make it happen. I FINALLY decided between 3 different cars (I'm not kidding it probably took me a good hour!) all the while Vinnie, Brian and Keri worked with me to make sure I was happy with my decision. I never once felt pressured, hassled or anything less then in the hands of a team that legitimately wanted to ensure an amazing experience for me. Being curious as I am, everything I had questions on (including what affects trade-in value) were patiently answered. I have never had such an amazing car buying experience. The comfort and sense-of-humor possessed by Vinnie made this purchase surpass most of the customer service experiences I have had in a long time and certainly far beyond anything I would expect from a dealership. I left feeling very taken care of and confident that I had purchased the right car for me and my budget. When I am ready for another purchase I will save a lot of time and headache by heading straight to where I know I'm more than a walking dollar sign. I have and will continue to recommend Patriot Subaru and Vinnie to all of my friends and family!! I could not be happier and I know that anyone who visits there will be in great hands. Usually in dealerships you are expected to give respect and none is given in return. This is not the case here, give respect and it will be given back many times over. More
by logiewoo
Employees Worked With
Vinnie & Keri, Vinnie Martorano
January 26, 2011
I bought a new Subaru Outback from Patriot Subaru recently. First, let me say I love the car. However, the buying experience at Patriot was a different story. The sales person was very pleasent at fi recently. First, let me say I love the car. However, the buying experience at Patriot was a different story. The sales person was very pleasent at first, but then turned very rude and resorted to high pressure and intimidation tactics that made me very uncomfortable when I said that I wanted a day or so to think it over. This was my first new car buying experience and I don't ever want to go through that again. I would purchase another Subaru without reservation, but certainly won't ever be going back to Patriot, not even for service. More
by maureenhopkins
Employees Worked With
Jessica
January 20, 2011
When searching for a new vehicle we read many good reviews about this location. After the initial greeting, which seemed genuine enough, it just went down-hill from there. We made it know that we were reviews about this location. After the initial greeting, which seemed genuine enough, it just went down-hill from there. We made it know that we were very interested and if the right price was found for the right car, we would consider buying it. This was a first new car purchase for my GF, and she was very nervous. They were polite until we simply asked to sleep on the numbers. They blew up like the fourth of July. We asked for a quote, to see where our numbers stood. The nice lady brings back a sheet and said that they can do a credit check and get us some numbers if we sign on the line. After not saying much to this point I perked up and made sure to ask "now if she signs on that line, it does not mean that we are buying the car correct? It is just giving you permission to check her credit and we do not have to accept the price correct?" The answer I got was "yes, this is just to check the credit, and it does not mean she has to buy the car. At one point I mentioned that we had been there for quite some time, hoping to let the salesman know that we were getting irritated with the 2 hours in the dealership. He responded with "you would take a lot longer if you were buying a house". I was like HUH? What does that have to do with anything. After the numbers came back, she asks if we like them. My GF decided that she liked the numbers, but wanted to think about such a large purchase further. After telling this to 2 different people, multiple times, they bring the keys to the new car and place them on the desk. They say congrats on your new car. At this point we ask to take the quote with us so she can show it to her father. They continually ask "what is wrong with the price". I smirk because we are tired and this is getting ridiculous. The they ask us to come into a room off of the showroom. We are again drilled by 3 different people this time as to why we are not buying the car. At this point we have had enough, but they continue to push. I interrupt the pushy salesman, and let him know that at least 9-10 times my GF has let THEM know that she wants to check the numbers with her dad, and would like to go. This arrogant individual leans forward and tells me that "We never told him..." At this point I stand up and politely tell the salesman that I will be outside in our car. Could he please let me know where the keys are. He stands up and says "no problem, the keys are on the counter buddy" hahah I was like WOW... this person has some major issues with rejection. I walk out of the room, grab the keys off the counter, and am smirking because I have NEVER been treated with such disrespect in my life. As I get to the outside door the Sales Manager says very loud in my direction "what is your problem". I turn around and ask what he is talking about. He tells me that I have been smirking and being disrespectful to his sales people all night. I tell him we have been there for over 2 hours (I have proof because of multiple phone calls to family members) and are ready to go. We have been pressured, and treated very poorly. This is when it gets good. He looks at me and tells me that when we signed the sheet that we signed, it usually means that we are buying the car. (we hadn't even gotten a quote yet!! I explain to him that we specifically asked, and the sales woman told us that it was only to check out credit. He tells me "well I wasn't in the conversation, so I do not know what was said." I tell him that I just informed him what was said. He tells me he doesn't believe me. It was just them that My GF came out of the room all flustered. We turned to notice the dealer putting the plated back on our car. Really? We hadn't even said we were buying the car yet. I informed them to have a good day, and we left. On the way to the car, I was told by my GF that she had to argue with the salesman to get him to print the quote. We were planning on buying the car, AFTER she had talked to her dad. I gave this review the short version, but there were many other things that were done to us that were completely disrespectful with no regard for our wishes. They had a car sold, if they had just let us think about it and come back. Not only did they loose a sale, but I will be spreading the word to everyone that I know that this dealership gets POOR marks across the board. DO not buy anything from these individuals. I can not imagine a worse experience for a first time car buyer. More
by surfskiguy
Employees Worked With
Vinnie
