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Patriot Subaru
Saco, ME
250 Reviews
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250 Reviews of Patriot Subaru
September 22, 2012
Wow, Where do I begin? What an awesome place with great friendly staff! Jackie, Megan and Lonny were so helpful, pre approved me by phone/internet. My car (Hyundia)had just been an accident and was totaled friendly staff! Jackie, Megan and Lonny were so helpful, pre approved me by phone/internet. My car (Hyundia)had just been an accident and was totaled. I was without wheels!They even offered to come get me, I live 2 1/2hrs away!Once I got there,Jim Connolly helped me out finding the car I was looking for. All paperwork was a breeeze, David was informative and helpful with that. I bought a 2013 Impreza 2.0i Subaru. I love it and it defiantly makes me feel safe! Thank you all again, I will be back to buy a car for my son! Julie Howard and family More
by jhow4232
Employees Worked With
Jackie, Megan, Jim Connolly, Lonny, David, Jim Connolly, Jackie Parker, David Shoemaker
September 13, 2012
I initially contacted the dealership through an internet search and was in contact with Jackie Parker who is in charge of internet sales. I knew the car I wanted and made an appointment to test drive. I wa search and was in contact with Jackie Parker who is in charge of internet sales. I knew the car I wanted and made an appointment to test drive. I was disappointed when I arrived to find that the car was not in a condition to be test driven and that I would have to return to drive it. I was able to see the car and let the salesman know that the scratches on the car would need to be fixed if I were to purchase the car. Unfortunately, as the process progressed the brunt of communication was left to me to reach out to the salesmen to check on the progress of the repairs. While the repairs took longer than they should have, they were finally done and I could pick up my car. Before doing so, I sent an email to Jackie to let her know that my interactions with the two salesmen I had been dealing with were less than ideal. My experience with her was positive and I had hoped for the same from all the staff but was disappointed to have less than positive communications with others. I noted at least two comments were made to or about me by the salesmen that were sexist in nature and derogatory. When I picked up my car, to my surprise, I was verbally assaulted by the sales manager, Lonny Martin who had apparently read my email intended for Jackie. He proceeded to berate me for over a half an hour and ended by telling me to "get over the women's lib crap" and "just take your keys". Needless to say, I was astounded to be spoken to in such a hostile manner from someone who is in customer service especially on such a topic. I would never purchase a vehicle from them, get service there or recommend anyone else to. This was certainly the most expensive and disappointing interaction I have ever had with someone in the service industry. After sharing my experience with coworkers, I learned that I am not the only person to have had this type of experience and disappointed that this type of salesperson is allowed to continue treating people in such a negative and unprofessional manner. More
by willnotrecommend
July 24, 2012
The fact that they all work as a united team was great, no need to only talk to one sales consultant. They were all friendly and knowledgable about the vehicles they sell and all seemed to drive Subaru so no need to only talk to one sales consultant. They were all friendly and knowledgable about the vehicles they sell and all seemed to drive Subaru so we could take their recommendations seriously. So much better than the other local Subaru dealership in South Portland. More
by NTTMike
Employees Worked With
Richard Snow, Mark O'Leary, Jackie Parker, Tony Roberts, Glen Reed
April 03, 2012
Best buying experience in 40 years of buying new cars. I knew what I wanted after test driving many cars and purchsed my new Subaru Outback 2.5 limited with sunroof and nav over the phone with Jackie Parker knew what I wanted after test driving many cars and purchsed my new Subaru Outback 2.5 limited with sunroof and nav over the phone with Jackie Parker. She was great to deal with and made the buying experience fast and professional. When I arrived at the dealership, I met Jackie and she introduced me to David Shoemaker who handled the paperwork. This was done in a fast and professional manner. Jackie then went over the features of the car and I was on my way. Look forward to buying my next car from Patriot Subaru. More
by mpfiller
Employees Worked With
jackie parker and david shoemaker, Jackie Parker, David Shoemaker
April 01, 2012
I needed help when my new imprezza started making noise and started shaking, fortunately i got to my driveway. I called and had it towed to Patriot. They fixed minor problem and delivered my car to me as and started shaking, fortunately i got to my driveway. I called and had it towed to Patriot. They fixed minor problem and delivered my car to me as I do not drive long distances. I cannot say more abot the absolutely wonderful customer service at Patriot. They take the extra step to accomodate. I am so happy I bought a Subaru and happier that I bought it at Patriot. More
by mchess7
Employees Worked With
Tony Roberts, Gabe Dilio
March 19, 2012
I purchased my first new Subaru in 2005. A Legacy GT Limited. I found that Patriot was a different kind of dealership and I knew right then that my next vehicle would not only be another Subaru, but tha Limited. I found that Patriot was a different kind of dealership and I knew right then that my next vehicle would not only be another Subaru, but that it would have to be purchased at Patriot, too. I have had all maintenance on the GT done at the Patriot Service Department and love working with them. This time, my wife and I decided it was finally time to get rid of her old car and get a new Outback 3.6R Limited (once you go Limited, you can't go back!). I started my search online and dealt a lot with Jackie Parker for several days. Jackie was very personable and helpful in this process. I was directed to Jim Connolly when I came to the dealership to look at the two models Jackie and I discussed online. Jim was very pleasant to deal with as well. Again, I was treated with respect and found the experience very pleasant. Great job everyone at Patriot! You've got a great team! It'll be a while, but I look forward to buying our next vehicle from you as well! More
by corylabrie
Employees Worked With
Jim Connolly, Jackie Parker
February 21, 2012
My husband and I had an appointment with Dan on Patriots Monday to look for a used vehicle that we could go home with as well as trading in an older truck that we had. Dan was very curtious and helpful wit Monday to look for a used vehicle that we could go home with as well as trading in an older truck that we had. Dan was very curtious and helpful without making us feel pressured at anytime. I felt he was honest and sincere in helping us find a vehicle that would be safe for our kids and also able to fit our three dogs...the whole experience was probably the best I have had buying a car! Everyone at the dealership was friendly and helpful. It was clean and environmentally friendly with a great overall feeling to the whole place! I would definitely recommend this dealership and Dan to anyone. More
by jgreenwood
Employees Worked With
Dan Walker, Dan Walker
February 12, 2012
They were fantastic from start to end. They were helpful without being pushy. They were knowledgable on the product. They worked with us to find the exact car that would suit our needs. without being pushy. They were knowledgable on the product. They worked with us to find the exact car that would suit our needs. More
by rebeccag68
Employees Worked With
Dan Walker, Dan Walker
January 26, 2012
The service department support today was exceptional addressing concerns regarding my car's service needs; exceeding my already high expectations of Patriot! Dane was friendly, Gabe communicated inform addressing concerns regarding my car's service needs; exceeding my already high expectations of Patriot! Dane was friendly, Gabe communicated information, Glenn provided extra attention, and John drove the shuttle in a safe and friendly manner. More
by wmson
Employees Worked With
Gabe, Dane, Glenn, John, Dane Zeeh, Glen Reed, Gabe Dilio
January 11, 2012
Have been leasing from Patriot for over 6 years...and finally decided to buy a new 2012 Outlook, in January. They are helpful, fair and honest....and straight forward....no shinanigans. Love my car and w finally decided to buy a new 2012 Outlook, in January. They are helpful, fair and honest....and straight forward....no shinanigans. Love my car and will go back there if I continue to buy Suburus. More
by ronmaca
Employees Worked With
Snow, Rich, Richard Snow
