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Patriot INFINITI of Merrillville
Merrillville, IN
353 Reviews
Patriot INFINITI of Merrillville is proud to be a luxury automotive leader in MERRILLVILLE. Since opening our doors, Patriot INFINITI of Merrillville has kept a firm commitment to our customers to make the car-buying process as quick and simple as possible.
You can trust that Patriot will get you into the perfect car or truck with true professionalism and the attention you deserve. Whether you are in the market for a new INFINITI or a used car, truck, or SUV we will work to find financing options to fit any need or budget.
At Patriot INFINITI of Merrillville we are committed to providing an exceptional experience in INFINITI sales, INFINITI service, and INFINITI parts. We are your hometown MERRILLVILLE INFINITI Dealer.
For all of your automotive needs, there's nowhere better to turn than Patriot INFINITI of Merrillville. Not only do we offer a grand selection of new INFINITI models, but we also have a diverse stock of pre-owned models, too! On top of our attractive inventory of new and used vehicles, we also host a state-of-the-art Service Department for all of your maintenance needs, as well as a loyal Finance Department that is committed to ensuring you're able to take home the vehicle of your dreams.
We strive to cater to every one of our customers in the best way possible. To view the various types of cars, trucks, and SUVs that we have for sale, you can stop in at our dealership where one of our friendly sales associates will be more than happy to help you out in any way they can to ensure a happy and satisfactory car-shopping process.
However, you can also take advantage of our Inventory tool right here on our website. This system displays our entire stock of new and pre-owned vehicles that we have for sale in an easy-to-view format. Not to mention, it also boasts a customization tool to help you further with your search - it's as if one of our associates are right there with you! On the side panel, you'll be able to choose from various categories to personalize your search. There are choices for make, model, year, price range, body style, and color! There are also selections available for engine type, transmission, and mileage.
At Patriot INFINITI of Merrillville we provide our customers with great financing and leasing options for their new vehicle. We understand that coming up with a budget for one of our INFINITI models can seem like a stretch, which is why one of our Finance Department representatives will work with you one-on-one to create a plan best-suited for your individual needs. Whether you decide to lease or buy, we can assure you that we'll find a contract or an agreement that adheres to your budget.
Thanks to our impeccable Service and Parts Department, all of your maintenance needs will be satisfactorily met. From oil changes and tire rotations to routine checkups, your vehicle will receive the care and attention it deserves. Our technicians are well-versed in all aspects of auto maintenance, so you can rest assured that each service will be performed efficiently and diligently.
We are more than just a dealership that sells and services vehicles; we are one that builds and maintains friendships with each of our customers for years to come. Make Patriot INFINITI of Merrillville your one-stop shop for all of your automotive needs today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 353 reviews
December 04, 2023
Wonderful service. Everyone was polite, professional and extremely helpful. Sales, manager, finance, detailing. All great people. Everyone was polite, professional and extremely helpful. Sales, manager, finance, detailing. All great people. More
by Deb
Employees Worked With
October 31, 2023
I was avoiding dealerships to avoid salesman. Luckily, I got paired with Daniel. Not only did he have the car waiting out front when I got there, he was down to earth, helpful, and honest. I woul Luckily, I got paired with Daniel. Not only did he have the car waiting out front when I got there, he was down to earth, helpful, and honest. I would recommend him to friends or family. Within two hours, I was set with a car I love. Fair warning though, if you are looking at a used car, there may be unexpected fees for maintenance the dealership did when the car came onto their lot. More
by Angelaerb89
Employees Worked With
October 30, 2023
It was a pleasure to do business with this dealership salepersons were very helpful more like family thank u for your hospitality my salesperson Daniel was so helpful and knows how to treat his customers salepersons were very helpful more like family thank u for your hospitality my salesperson Daniel was so helpful and knows how to treat his customers ...I highly recommend anyone who is looking for a car to visit your dealership thanks again I LOVE MY CAR... More
by sandranavarro19651
Employees Worked With
October 30, 2023
Very friendly and knowledgeable. I found a car in carfax , came in and was shown 3 vehicles that met my needs. Daniel was very patient and helpful. I found the car I wanted and he he I found a car in carfax , came in and was shown 3 vehicles that met my needs. Daniel was very patient and helpful. I found the car I wanted and he helped me with my trade in and purchase . I took home my Honda CRV that’ day ! I came back a few days later for help with programming my radio and a few other questions and Daniel was there to help again and solved all my questions. Great crew at Patriot !! Thank you More
by donnag
October 17, 2023
Big thanks to Katrina at Patriot Infiniti of Merrillville for all the help. She was super helpful and took me on 6 test drives and was super patient with me 🙏 even after keeping her (and a few others helpin for all the help. She was super helpful and took me on 6 test drives and was super patient with me 🙏 even after keeping her (and a few others helping out) past closing time. Rick did a great job at finding me a warranty I was satisfied with too ⭐️⭐️⭐️⭐️⭐️ More
by steph_jaime_66
Employees Worked With
Katrina, Rick
October 14, 2023
My husband and I reached out to Patriot Infiniti because of a flier we received in the mail. It said that we could qualify for a loan. Now, I'm going to be as honest as possible, with the COVID, our credit of a flier we received in the mail. It said that we could qualify for a loan. Now, I'm going to be as honest as possible, with the COVID, our credit was "challenged". We emailed the dealership regarding a 2017 Nissan that we were interested in. They reassured us that they understood, and this is what they do. Now we were leary, because this is not our first rodeo. What really caught my eye though, was the huge sign on the building saying the give top dollar for your trade-in on a bright yellow sign!! That for intrigued our interest. Our salesperson was Katrina. A1 customer service, very friendly. She showed us 4 cars, yeah I'm real picky. We were going from a Denali that had everything. My husband loved the Nissan Pathfinder, which is what we purchased. I suggest that if your scores are not over 620, don't expect to come out with a vehicle of choice. Make sure you have at least $3k for a downpayment. The vehicle we came for, unfortunately, Ernesto said that it hadn't gone through inspection, and they'd probably be sending it to auction due to all of the work needed. Now as for a trade-in value, they met and exceeded our expectations in that department. We were Katrina's first sale at that dealership. What was impressive is how they supported one another. Ernesto was really calm in his explanations to Katrina, and Daniel was also supportive in answering her questions. The atmosphere was very friendly and inviting. Now the paperwork was the longest part, and I'm so used to that. We met the finance manager, he's funny, and there's one thing he made clear, and that was that he loved and enjoyed his staff. I will be returning in 6 months to get an upgrade!! Would I recommend this dealership, most definitely. The only thing is that I am still waiting on my key fob, and I hope that Katrina gets that for me as promised asap. I will definitely update the review when it happens!! So go check them out!😊 More
by eahsports
October 08, 2023
Bo is awesome! Made the entire interaction easy, fun, and smooth! I will definitely come back to Bo for any additional auto needs I have and will gladly send any re Made the entire interaction easy, fun, and smooth! I will definitely come back to Bo for any additional auto needs I have and will gladly send any referrals I come across! More
by Bill Villarreal
Employees Worked With
Other Employees :
Tom in service has awesome!!!
October 01, 2023
Came to buy a 2021 Jeep Grand Cherokee and Daniel made the visit very pleasant. the visit very pleasant. More
by Dennis
September 30, 2023
He did a great job, he answered all of the questions I asked him. I am very satisfied asked him. I am very satisfied More
by jesushalva25@gmail.com
September 29, 2023
Ernie and Daniel were great. Very personable and honest. Sending my friends to them definitely. ***************** UPDATE: I bought this Jeep 9/21/23 and overall I’m happy w Very personable and honest. Sending my friends to them definitely. ***************** UPDATE: I bought this Jeep 9/21/23 and overall I’m happy with it. Just disappointed that while as personable as Daniel and Ernie were, I was reminded of their ultimate goals as salesmen: to get me to give them as much money as possible within reason. And that’s perfectly fine, definitely what I expect or they wouldn’t be in business. But however. My mother and I were under the impression that a second key would be made and comped because they didn’t have a second one on hand at closing. We were told that when we were ready, “come in and we’ll give you a key ‘at our cost’”. My mother agreed, but I immediately knew there was a misunderstanding because my mother said GIVE us a 2nd key, not SELL us a 2nd key. Ernie’s statement was definitely open to misinterpretation but I just let it happen how it was going to happen for research purposes I guess. It is now 10/10/23, not even a month after signing a contract for 31,000+ GAP and warrantee, and this vehicle needs to be worked on. I was promised to have my right head light fixed because that went out the other day, as well as having my key duplicated….for $130 (not a bad price at all compared to what my friend paid to have her key replaced at her job). But I assumed no cost. I almost drove from O’Hare to Merrillville after work to have my time wasted…I am disappointed because even though I was not able to finance a car on my own, my mother and I did not waste their time. She co-signed for me on the spot. I needed a car, but they did not do me any favors. Once again, I’m ok paying $130 out of pocket because I know how much a jeep key can cost, especially if they travel to you...butttt it’s the principle. I even called the office after Daniel took a while to get back to me before I drove all the way up there! The guy said he’d call me back and took down my number but hasn’t called back yet and that was a few hours ago. Daniel eventually got back to me, but not any of his superiors. And yes I should’ve gotten it in writing, but for us to contribute to them keeping their doors open, and the fact that I’m a USAF veteran, and was married to one as well, give me a freaking second key!! Daniel and I currently have an agreement over iMessage that regardless of how much time passes, if I need a spare key they will let it go at their cost. Hopefully that’s still true after they read this review, and the price doesn’t doesn’t go up with this economy! More
by Elexisgibso93
