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Patriot INFINITI of Merrillville
Merrillville, IN
353 Reviews
Patriot INFINITI of Merrillville is proud to be a luxury automotive leader in MERRILLVILLE. Since opening our doors, Patriot INFINITI of Merrillville has kept a firm commitment to our customers to make the car-buying process as quick and simple as possible.
You can trust that Patriot will get you into the perfect car or truck with true professionalism and the attention you deserve. Whether you are in the market for a new INFINITI or a used car, truck, or SUV we will work to find financing options to fit any need or budget.
At Patriot INFINITI of Merrillville we are committed to providing an exceptional experience in INFINITI sales, INFINITI service, and INFINITI parts. We are your hometown MERRILLVILLE INFINITI Dealer.
For all of your automotive needs, there's nowhere better to turn than Patriot INFINITI of Merrillville. Not only do we offer a grand selection of new INFINITI models, but we also have a diverse stock of pre-owned models, too! On top of our attractive inventory of new and used vehicles, we also host a state-of-the-art Service Department for all of your maintenance needs, as well as a loyal Finance Department that is committed to ensuring you're able to take home the vehicle of your dreams.
We strive to cater to every one of our customers in the best way possible. To view the various types of cars, trucks, and SUVs that we have for sale, you can stop in at our dealership where one of our friendly sales associates will be more than happy to help you out in any way they can to ensure a happy and satisfactory car-shopping process.
However, you can also take advantage of our Inventory tool right here on our website. This system displays our entire stock of new and pre-owned vehicles that we have for sale in an easy-to-view format. Not to mention, it also boasts a customization tool to help you further with your search - it's as if one of our associates are right there with you! On the side panel, you'll be able to choose from various categories to personalize your search. There are choices for make, model, year, price range, body style, and color! There are also selections available for engine type, transmission, and mileage.
At Patriot INFINITI of Merrillville we provide our customers with great financing and leasing options for their new vehicle. We understand that coming up with a budget for one of our INFINITI models can seem like a stretch, which is why one of our Finance Department representatives will work with you one-on-one to create a plan best-suited for your individual needs. Whether you decide to lease or buy, we can assure you that we'll find a contract or an agreement that adheres to your budget.
Thanks to our impeccable Service and Parts Department, all of your maintenance needs will be satisfactorily met. From oil changes and tire rotations to routine checkups, your vehicle will receive the care and attention it deserves. Our technicians are well-versed in all aspects of auto maintenance, so you can rest assured that each service will be performed efficiently and diligently.
We are more than just a dealership that sells and services vehicles; we are one that builds and maintains friendships with each of our customers for years to come. Make Patriot INFINITI of Merrillville your one-stop shop for all of your automotive needs today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 353 reviews
August 18, 2017
No Customer Service, Service Consultants Lace Integrity Had issues with car and dealer did not return calls or emails. After having car less than 2 months, engine light and other lights came on. First tol Had issues with car and dealer did not return calls or emails. After having car less than 2 months, engine light and other lights came on. First told nothing wrong. The car would not accelerate. Took car back they replaced the accelerator. Picked it up and next day lights back on, returned the car. Car kept a total of 15 days. Service at the Chicago location were blundering error after error of dropping the ball. More
by CLC68
Employees Worked With
Charles Schmitt
July 28, 2017
Great Service! I found a vehicle online and set up an appointment to test drive. When I arrived the dealership was extremely busy. Sales rep Craig, was able to get m I found a vehicle online and set up an appointment to test drive. When I arrived the dealership was extremely busy. Sales rep Craig, was able to get me in the vehicle right away even though he was working with another couple. He wasn't pushy and listened to what I was looking for. I ended up purchasing the vehicle I test drove. I had the pleasure of working with sales manager, Jadrian. He was fair, straight and to the point which made the process stress-free. Ray, the finance guy, was super nice and personable. I'll be purchasing my next vehicle from Berman of Infiniti without a doubt! Thank you all so much! This was the best car buying experience I've ever had! Update: Jadrian's remarkable customer service continues to exceed my expectations as he has gone above and beyond to assist me with an issue I'm having with my plates (not the dealership's fault - State of Illinois issue). More
by Traci_ILL
Employees Worked With
Jadrian Hanko, Ray Hernandez, Craig Anderson, Craig Anderson, Ray Hernandez, Jadrian Hanko
July 12, 2017
Bunch of liars They originally made an offer online to purchase my used vehicle. I drove an hour to get there, and they ended up offering close to $2,000 less than t They originally made an offer online to purchase my used vehicle. I drove an hour to get there, and they ended up offering close to $2,000 less than they said. The woman that originally emailed me was rude in person, as she tried to make a scene by asking why I would question her offer. I told her by email that I didn't want to waste my time if they couldn't honor the price given online. Well that's exactly what happened. New sales person could not explain the price difference. I wasted a couple hours on the trip. I would never step foot in this busuness. Very deceptive practices. I recommend steering clear of this dishonest company. More
by NathanS
Employees Worked With
Mary Manning
June 29, 2017
Wonderful Experience Found a car online from this dealer and drove 3 hours to look at it. The sales rep, Steve, was great through the whole process. No pressure, easy to t Found a car online from this dealer and drove 3 hours to look at it. The sales rep, Steve, was great through the whole process. No pressure, easy to talk to, and helped us get an awesome deal. The rest of the staff were very courteous and helpful as well, including the manager, Charles, who made sure any concern we had was taken care of. They have exceeded all of our expectations as a customer. Would highly recommend checking this dealership out if in the market for a vehicle! More
by nwmson90
Employees Worked With
Eric (GM), Charles Schmitt, Eric Fitzgerald
June 02, 2017
GREAT I Love the team of Charlie The executive General Manager, Jaridan my sales manager and Ray In finance . This was the best experience in buying a car t I Love the team of Charlie The executive General Manager, Jaridan my sales manager and Ray In finance . This was the best experience in buying a car that i have ever had I would recommend Berman's Infinity Of Merrillville in a heart beat!!!!!!!!! I am A BIG BERMAN fan More
by Russell G Luce
Employees Worked With
Jaridan , Ray , Charles Schmitt, Ray Hernandez, Jadrian Hanko
May 28, 2017
Life is Good I usually HATE dealing with car salesmen. But Steve Pickett changed all that. He found what I wanted...a 2016 Rubicon, low miles, and it still smells I usually HATE dealing with car salesmen. But Steve Pickett changed all that. He found what I wanted...a 2016 Rubicon, low miles, and it still smells new!! Steve actually had us laughing (a nice change from the dreaded "I have to talk to my manager" let's -make-a-deal scenario). I would go through him again in a heartbeat! My one and only gripe has nothing to do with Steve. I've had my jeep for over a month, and I'm STILL waiting for my title...a bit frustrating 😟 More
by JeepGirl
Employees Worked With
Steve Pickett, Steve Pickett
May 25, 2017
Great experience great customer service Dealt with Larry Cutts excellent customer service. Took us on an awesome test drive so we could experience city and highway driving. Bought a used pic Dealt with Larry Cutts excellent customer service. Took us on an awesome test drive so we could experience city and highway driving. Bought a used pick up truck.Larry was very polite curtious and understanding. He definately went out of his way to accomidate all of our needs. Great salesman and a great dealership. Thanks again Larry and the berman infinity family! More
by Ohyeah07
Employees Worked With
Larry Cutts, Larry Cutts
May 20, 2017
Honest Conscientious Service Robert Lee and his associates were extremely honest and helpful throughout the entire process. They were able to help reasonably overcome any objectio Robert Lee and his associates were extremely honest and helpful throughout the entire process. They were able to help reasonably overcome any objections that arose. I would recommend them to anyone looking for a vehicle. More
by BlackShadow
Employees Worked With
Charles Schmitt
May 03, 2017
Excellent Service The service and the sales person was excellent. Would highly recommend this company to anyone. Didn't feel rushed. They actually made us feel that The service and the sales person was excellent. Would highly recommend this company to anyone. Didn't feel rushed. They actually made us feel that they cared about our concerns. More
by Debra Walton
Employees Worked With
Greg, Gregg Foster
April 30, 2017
If you want use car by price of new this place for you I call to them on Infinity QX60 2016 on Friday they say car is available and we schedule for next day app. When I come they start flip me from one car I call to them on Infinity QX60 2016 on Friday they say car is available and we schedule for next day app. When I come they start flip me from one car to another, because this car was look like sold. When we agree on the car for $30.000 and they start process paperwork in the end on agreement they put $35000!!!! More
by Yehor Kovtunenko
Employees Worked With
John J Martinez III, John Martinez
