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Patriot INFINITI of Merrillville
Merrillville, IN
353 Reviews
Patriot INFINITI of Merrillville is proud to be a luxury automotive leader in MERRILLVILLE. Since opening our doors, Patriot INFINITI of Merrillville has kept a firm commitment to our customers to make the car-buying process as quick and simple as possible.
You can trust that Patriot will get you into the perfect car or truck with true professionalism and the attention you deserve. Whether you are in the market for a new INFINITI or a used car, truck, or SUV we will work to find financing options to fit any need or budget.
At Patriot INFINITI of Merrillville we are committed to providing an exceptional experience in INFINITI sales, INFINITI service, and INFINITI parts. We are your hometown MERRILLVILLE INFINITI Dealer.
For all of your automotive needs, there's nowhere better to turn than Patriot INFINITI of Merrillville. Not only do we offer a grand selection of new INFINITI models, but we also have a diverse stock of pre-owned models, too! On top of our attractive inventory of new and used vehicles, we also host a state-of-the-art Service Department for all of your maintenance needs, as well as a loyal Finance Department that is committed to ensuring you're able to take home the vehicle of your dreams.
We strive to cater to every one of our customers in the best way possible. To view the various types of cars, trucks, and SUVs that we have for sale, you can stop in at our dealership where one of our friendly sales associates will be more than happy to help you out in any way they can to ensure a happy and satisfactory car-shopping process.
However, you can also take advantage of our Inventory tool right here on our website. This system displays our entire stock of new and pre-owned vehicles that we have for sale in an easy-to-view format. Not to mention, it also boasts a customization tool to help you further with your search - it's as if one of our associates are right there with you! On the side panel, you'll be able to choose from various categories to personalize your search. There are choices for make, model, year, price range, body style, and color! There are also selections available for engine type, transmission, and mileage.
At Patriot INFINITI of Merrillville we provide our customers with great financing and leasing options for their new vehicle. We understand that coming up with a budget for one of our INFINITI models can seem like a stretch, which is why one of our Finance Department representatives will work with you one-on-one to create a plan best-suited for your individual needs. Whether you decide to lease or buy, we can assure you that we'll find a contract or an agreement that adheres to your budget.
Thanks to our impeccable Service and Parts Department, all of your maintenance needs will be satisfactorily met. From oil changes and tire rotations to routine checkups, your vehicle will receive the care and attention it deserves. Our technicians are well-versed in all aspects of auto maintenance, so you can rest assured that each service will be performed efficiently and diligently.
We are more than just a dealership that sells and services vehicles; we are one that builds and maintains friendships with each of our customers for years to come. Make Patriot INFINITI of Merrillville your one-stop shop for all of your automotive needs today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 353 reviews
August 07, 2018
Great Customer Service Very helpful sales adviser. He made sure that everything was looked over on my car and took the time to show me things that I didn't know how to use o Very helpful sales adviser. He made sure that everything was looked over on my car and took the time to show me things that I didn't know how to use on my dashboard. Would recommend to anyone who has an Infinity or looking to buy one! More
by Nicolep524
Employees Worked With
Service Adviser
July 17, 2018
BAD SERVICE Every time they touched my car they scratched it inside and out,car wash, oil change even my new tinted window and i had a brand new window. I went in Every time they touched my car they scratched it inside and out,car wash, oil change even my new tinted window and i had a brand new window. I went in for an oil change and i told them not to bother washing my car they washed it any way and scratched my tinted window again i recently paid to get did and the inside with some type of sharp tool.I called up their i talked to Michael i told him about what happen he said they changed allot of people. so then i asked can you watch the people that are working on your car he said no one is allowed in service area while they work. any way they never fixed my scratches the head person gave me some car wash bottle kit they did send me to Merrillville glass and TRIM TO FIX THE TINT THE SECOND TIME IT WAS SCRATCHED and they just made a mess i had bubbles all in my Tint so i went back and paid my original people to replace it they did not believe all the trouble i went through went BERMAN INFINITI!!! More
by Bond07
Employees Worked With
Jon,Mary and one other head person .
July 03, 2018
Used vehicle sale Sales associate was great, very communicative and helpful and when the finance director dropped the ball on my paperwork he followed through as quickl Sales associate was great, very communicative and helpful and when the finance director dropped the ball on my paperwork he followed through as quickly as I was texting him. The vehicle (2013 Ford Edge Limited) could have been cleaned out better inside and the wax used on the outside was spread all over the windows and I had to pull over when the windshield fogged up and wouldn't clear. There was no owner's manual in the glove box, nor did they leave the window stickers, which were removed before it was delivered to me. I requested the manual from the associate but that was over a week ago and I haven't received a follow up. I'll probably have to order one from Ford which is not a big deal. When I took the vehicle for a test drive the associate told me not to get on route 30 - not sure the reason but I actually didn't intend to anyway. However, the vehicle was making a loud humming noise soon after I drove it away after concluding the purchase and as it turns out, there is a right rear wheel bearing going bad which is being replaced this week by a dealership closer to my home. Not sure if they knew that bearing was going bad and the associate was told not to let me drive it on the highway or if it was a coincidence. I've never purchased a used vehicle from a dealership and it's only my second used vehicle. Love the vehicle so far, hoping to drive it for many years. I live an hour away from the dealership, but by purchasing a Ford I can maintain it locally, which was my intention after not finding what I wanted at the local Ford dealerships. More
by auroralynn
Employees Worked With
John Martinez, Jadrian Hanko, Dennis Roak Jr
May 15, 2018
Nothing but helpful from the time I walked in the doors I would definitely purchase another vehicle from Berman my salesman was great and so was finance the made sure we needed everything possible while we I would definitely purchase another vehicle from Berman my salesman was great and so was finance the made sure we needed everything possible while we waited More
by TyroneJ
Employees Worked With
Jadrian Hanko, Hector Espitia
May 14, 2018
Felt comfortable with everything that was going on Hector our sales person made us comfortable with every step we took. Kept all the business in front of us and told us everything that he was going to Hector our sales person made us comfortable with every step we took. Kept all the business in front of us and told us everything that he was going to do. More
by Maria
Employees Worked With
John Martinez, Hector Espitia
March 06, 2018
My 1st and last experience with them I rated these guys 5 stars after I signed my car contract with them because they were super helpful and fast, but literally after I left the dealershi I rated these guys 5 stars after I signed my car contract with them because they were super helpful and fast, but literally after I left the dealership everything totally changed. They never picked up the phone again, especially Michael Sockel and Shannon. I asked them to remove the scratches off my car and they agreed to complete the work but they did not perform the work. Michael even text me one day after I returned back to Colorado and said he had all the scratches taken care of and that was total lie. Besides the scratches they also agreed to fix my leather seats and they didn’t even touch it and of course that was another lie. I paid to have my car transported to Colorado only to find out from the transportation company my car repairs were not completed. This dealship took advantage of me and wasted my time and money. My local infinity dealership quoted me for $1,856 to fix everything that Michael agreed to fix for me. More
by Mohamed
Employees Worked With
Michael Sockel, Shannon Garreffa
January 03, 2018
Outstanding The customer service was great along with the entire staff . Micheal & John rocks !!!! They also made sure I was happy with purchase and monthly payme The customer service was great along with the entire staff . Micheal & John rocks !!!! They also made sure I was happy with purchase and monthly payments More
by Shaleya32
Employees Worked With
Eric Fitzgerald, John Martinez, Michael Sockel, Jadrian Hanko
December 29, 2017
Stands Behind Their Vehicles The people at Berman are awesome. They don't go away when you drive off the lot. We had an issue with a used car that we bought and the team at Berm The people at Berman are awesome. They don't go away when you drive off the lot. We had an issue with a used car that we bought and the team at Berman helped us through to replacing it. We could not have asked for more. If you want a dealership that is dependable and believes in making the customer happy, Berman is the place to go. More
by THamp123
Employees Worked With
Jae Chang, Jadrian Hanko
December 13, 2017
Helpful, friendly staff from service to sales I have had my vehicle serviced here for the last couple of years and have always felt like they were helpful and direct. When it was time to trade in I have had my vehicle serviced here for the last couple of years and have always felt like they were helpful and direct. When it was time to trade in for a new one we worked with their sales team. This was also a great experience. All of our questions were answered. I have experienced high pressure sales at other dealerships in the past and it makes me super uncomfortable. Felt the opposite here with communication that was straight forward and honest. I usually like to go home and process but felt comfortable walking out of there that evening with a brand new car. The entire experience was seamless and everyone was friendly and helpful. I honestly can't say enough good things about this dealership. More
by sarah1851
Employees Worked With
Jae Chang, Ray Hernandez, Gregg Foster
November 01, 2017
Great experience! Awesome experience. Larry was so helpful and friendly. He worked with us and helped the car buying process easy. Would recommend this dealership every Awesome experience. Larry was so helpful and friendly. He worked with us and helped the car buying process easy. Would recommend this dealership everytime. Quick and easy More
by Bovara99
Employees Worked With
Larry cutts, Larry Cutts
