Patriot INFINITI of Merrillville

Overall I would like to say this is one of the friendliest places I have ever visited. There are some people who would say different. I am always very ope I would like to say this is one of the friendliest places I have ever visited. There are some people who would say different. I am always very open and very honest with my reviews. Anyone who knows me knows I hold back nothing. If I did, it wouldn’t be an honest review. So here goes nothing! On Dec. 10 my husband walked in to this dealership and was ignored, and passed over by each individual in the place. He wanted to walk out and go to a different dealership, but the car he wanted to get was for me was at this dealership. The next closest was a very long way away. Just a little FYI I had no clue about the whole thing. I will tell you my husband loves me very much and when his mind is set on something when it comes to me, there’s probably nothing you can do to stop him. And I love him just the same. Which is why I am leaving this in depth review. So... only one guy comes up to him, he doesn’t see him as a guy who may not buy anything, a potential waste of time, or even some lame person just wanting to test drive a really nice car. He saw him simply as a man standing there with a goofy look on his face and love in his heart. This wonderful salesman Kevin took time to help him look at the car, show him the features, see if he was ok with the price range, ran his credit and helped him with his very first real car buying experience. Another FYI, we have only paid cash for our vehicles. So this was a first for him. Yes 70-80k vehicles. He has good credit and he is a wonderful man. Which is why it hurt me to think people would treat him in such a way. Had it not been for Kevin I wouldn’t have my car he bought me for Christmas, and my husband would have been hurt even more than he was that day. Of coarse everything was a 5 star review, the parking lot was clean, well lit, clean inside, the atmosphere was very nice but the customer service was probably a 1. The only reason I gave it more was because of Kevin. I went to the dealership myself the next day to thank him personally and everyone was overly nice to me. And this is before they knew who I was. But then again the difference between myself and my husband are tremendous. I find the behavior unacceptable. Now Mr. Kevin on the other hand is a genuinely wonderful guy! I would recommend him to anyone. Before you go call to set up an appointment with him. It’s not all about the one who helped you but the overall customer service and customer experience. So breakdown: Cleanliness 5 Location 5 Quality 5 Customer service 1 / (Kevin 5) =3 Overall score 4 stars. I will recommend. More

Excellent experience every time! Scheduled a Saturday appointment to have my vehicle serviced and I called the day before on Friday because I decided Friday worked better for my sched Scheduled a Saturday appointment to have my vehicle serviced and I called the day before on Friday because I decided Friday worked better for my schedule. Nick received my call and told me to come right in. He reviewed my request, serviced the vehicle, updated the factory recalls and kept me updated on the process. Fixed some door trim by hand and just took care of my vehicle. He was proficient and professional and treated me like a superstar! Most importantly I felt like a valued customer and I felt like he appreciated my business. More

Emissions Repairs Berman's service bill was very competitive with my local repair shop. They offered some options to minimize the cost so it took a little longer than t Berman's service bill was very competitive with my local repair shop. They offered some options to minimize the cost so it took a little longer than the higher cost option but their lounge is nice so I resigned myself to a long wait but then...BAM! Due to extra wait time they provided a sweet little loaner for the day and I was back at work within the hour! Everyone was polite and friendly and a normally stressful event was actually very pleasant. Thanks, Berman guys! More

Excellant Great support. Service was performed in a timely manner. Vehicle was returned spotless. Friendly service. Scheduling was effortless and prompt. We are Great support. Service was performed in a timely manner. Vehicle was returned spotless. Friendly service. Scheduling was effortless and prompt. We are very glad we deal with these folkd More

Excellent price and vslue We picked a Certified Pre-Owned Q40. Hector was wonderful! We lloved that they had KBB and carfacts available. No haggling was necessary. We thoug We picked a Certified Pre-Owned Q40. Hector was wonderful! We lloved that they had KBB and carfacts available. No haggling was necessary. We thought the price was very fair. Would highly recommend! More

Painless We had a warranty item that needed assistance, the team greeted us and promptly took care of the item. Waiting room had good internet and space too. T We had a warranty item that needed assistance, the team greeted us and promptly took care of the item. Waiting room had good internet and space too. Thank you! More

Problems I don’t need Purchased a vehicle 27 July 2018. Traded in a vehicle which was to be paid off within 15 days. Inquired about why loan was not paid off and was told b Purchased a vehicle 27 July 2018. Traded in a vehicle which was to be paid off within 15 days. Inquired about why loan was not paid off and was told by JOHN MARTINEZ to turn off my auto pay or give my bank a fake account number so I wouldn’t have to make this months payment. Of course I did not do any such thing. Was assured check was sent. After loan still not being paid and after making a payment on a vehicle I was no longer in possession of. Once again I called dealer to ask why loan was not paid off. Eric was to look into this issue on Friday 17 August and get back to me. Never got a call back. Called AGAIN Monday to ask why loan had not been paid. Was told they sent payoff check to Nissan instead of my bank, and the original check was canceled and new check sent via fedex. So now Wednesday 22 August rolls around and once again I call dealer. Spoke again to JOHN MARTINEZ who called me a mother f’er when I complained of loan not being paid. At which point I told him I would be there shortly to speak to him in person. He then threatened me with security or police. Upon my arrival at Berman INFINITI dealer JOHN MARTINEZ refused to come out of his office and speak to me. Instead spoke to Eric who said he was aware of the fraud JOHN MARTINEZ suggested, but he wasn’t going to do anything because “he runs the place”. Never again...should’ve stuck with Toyota More

Professional Always a pleasure dealing with the service department at Berman of Merriville. I live an hour away from Berman so it's always a challenge trying to ge Always a pleasure dealing with the service department at Berman of Merriville. I live an hour away from Berman so it's always a challenge trying to get there when convenient for us.. Chuck and Gary are always helpful and go above and beyond to accommodate my schedule. The waiting area is very comfortable or you can take advantage of a courtesy vehicle program if need to run errands. Very professional and courteous. More