Patriot Chevrolet Buick GMC

There is a great service department and Susie Smith a sales representative is the best. She is always checking in on me and making sure I’m being taken care of when in for service. sales representative is the best. She is always checking in on me and making sure I’m being taken care of when in for service. More

The service rep, I believe his name was Dave. Awesome guy went above and beyond. Great service. The length of time waiting for back ordered parts is a different story. One star if that. Awesome guy went above and beyond. Great service. The length of time waiting for back ordered parts is a different story. One star if that. More

This is PART 1 of my review for PATRIOT CHEVROLET in Hopkinsville, Kentucky. So far the dealership gets 1.66 stars. I'll give the same 1.66 stars for PART 2 & PART 3 for a total of 5 Stars, if all goes Hopkinsville, Kentucky. So far the dealership gets 1.66 stars. I'll give the same 1.66 stars for PART 2 & PART 3 for a total of 5 Stars, if all goes right. Never know! Their past reviews have not been very good, but SO FAR, I have been pleasantly surprised by how smoothly things have gone, so far, in the car buying experience. The person I am dealing with is Salesman Eddie Profitt. Eddie has made the difference. He has gone above and beyond to make sure that the car buying experience has been smooth and orderly. No Scams, no BS, no Flim Flams. Eddie is a straight shooter, and he gets things done. This is the guy you want to talk to, if you go to this dealership. Eddie knows his product and is upfront with you. I have done everything on the phone to buy the Tahoe RST, as I live in Houston, Texas. Could not ask for more from Eddie or the dealership. PART 2 will be how I am treated during the closing. Part 3 will be how I feel going out the door on Wednesday, April 12th. I am cautiously optimistic, but Chevy dealers have disappointed me before. We will see. Stay tuned for Parts 2 & 3. We'll see!! As the Old Latin Saying goes, "Let the Buyer Beware". It will be interesting. More

The only reason I am giving them one star is because I have to write this review. Worst customer service I have ever received at a car dealership. They would not honor their internet price, nor would have to write this review. Worst customer service I have ever received at a car dealership. They would not honor their internet price, nor would they honor that price when I received it in an email from their finance manager. Their general sales manager was very disrespectful to me, raised his voice and was extremely rude. This dealership needs some serious lessons in professionalism and customer service! More

Took my vehicle to them to sell to them, my wife and I agreed with the salesman on a price , when the salesman returned with the paperwork for us to sign they were going to give us $1000 less than we had agreed with the salesman on a price , when the salesman returned with the paperwork for us to sign they were going to give us $1000 less than we had agreed on, he said that this price difference was a "sales tax". Firstly, seller's do not pay a "sales tax", secondly, if a dealer purchases a vehicle from an individual, the dealer does not pay a sales tax on something that they buy for resale. Total scam and I'm sure they have used this same ploy on other unsuspecting individuals. Would not recommend doing business with this dealership at all!!!! More

After cancelling my extended warranty with Easy Care that I did not sign up for, Patriot Chevrolet, Nate Henry Finance Manager has avoided me and has not refunded the extended warranty check from Easy Care. I did not sign up for, Patriot Chevrolet, Nate Henry Finance Manager has avoided me and has not refunded the extended warranty check from Easy Care. Easy Care refunded the dealership July 10, 2021 and it is now February 8, 2022. Patriot Chevrolet is a Sleazy run business. Do not purchase anything from them. More

Typical stealership. These guys are liars. My dad unfortunately trusted these guys. They gave my dad approximately $4000 less than fair trade in value for his truck and charged him approximately $500 unfortunately trusted these guys. They gave my dad approximately $4000 less than fair trade in value for his truck and charged him approximately $5000 more than fair dealer price for the used truck he bought….all based on KBB numbers. Don’t trust these guys and be sure to do your homework. More

An absolute con and embarrassment to be called “Patriot” lied, denied and avoided responsibility. Stay away from this dealership. They target young soldiers and sell vehicles without even checking them. Dec lied, denied and avoided responsibility. Stay away from this dealership. They target young soldiers and sell vehicles without even checking them. Deception began with test driving a grey vehicle with upgrades then realizing the car on the paperwork was a white base model not previously seen. To much regret, after some spiel given, the white one was purchased in April of 2021 and low and behold, the engine failed a short time later. Now we understand why this one was pushed over the other one. Come to find out through paper trail that the car had needed a new engine in March 2021, one month prior to purchase. It was evident it had not gone through a thorough inspection prior to the sale or it would have been discovered. The tires were also so bald that Firestone would not let the vehicle leave until all 4 were replaced. The car has had issues from day one and in and out of the shop to be fixed! The team are rude when you try to communicate with them, calling us liars and avoiding responsibility and the general manager never returns your call even after several attempts to contact him or setting a time to see him in person. He manages to have “left the office” at a convenient time. He has no plan to set this right. The vehicle is deemed inoperable after just a few months and still owe in excess of $20k! They just don’t care!! We will be filing a complaint with the BBB, the military installations to warn other soldiers and possibly further. This is absolutely unacceptable! More

Friendly PSA: DO NOT PURCHASE A VEHICLE HERE!! They Friendly PSA: DO NOT PURCHASE A VEHICLE HERE!! They will sell you a $25,000 vehicle with transmission issues and will not disclose or fix said iss Friendly PSA: DO NOT PURCHASE A VEHICLE HERE!! They will sell you a $25,000 vehicle with transmission issues and will not disclose or fix said issues. They will claim to fix the issue even if it is an entire transmission and then not. They will ignore your phone calls and emails, and will say “let me get with ___ and call you back”,.. but will not call you back. Seriously TRASHY customer service. More