1,037 Reviews of Patriot Buick GMC - Service Center
Small hiccup with immediate correction. Had several items worked on and a week later noticed a faint sound of rotational rub. Got immediate appointment and took tech for a ride. It had raine Had several items worked on and a week later noticed a faint sound of rotational rub. Got immediate appointment and took tech for a ride. It had rained and duplicating the sound only happened faintly once. Tech immediately knew what it was and 30 minutes later was finished. Very satisfied with the prompt attention and correction. More
The definition of customer service The experience was second to none. I was able to schedule via text, get a time that was extremely convenient to me, the service was done properly, a The experience was second to none. I was able to schedule via text, get a time that was extremely convenient to me, the service was done properly, and the work was completed by the time it was promised. A grade A organization. More
not satisfied Went in for state inspection. Vehicle had less than 5000 miles since last inspection yet they insisted I needed to have it done at additional cost.. Went in for state inspection. Vehicle had less than 5000 miles since last inspection yet they insisted I needed to have it done at additional cost.. Third trip to this service center and every time they insisted I needed more done and always something not covered by my warranty or VIP service agreements. Last time the receptionist told me my tire would need replaced in order to pass inspection because they were dry rotted.. I only owned the car 9 months and I bought it from them. Strange how those tires dry rotted in only 9 months.. Spoke to Mr. Helmer (an owner) He was very polite and sympathetic but. that didn't correct the problems I had.. I got an e-mail asking for this review or I would not have said anything more about it. Since you asked this is it. More
Excellent, polite, pry I always receive a personal service that is both exceptional and professional. The staff is always friendly regardless of who I’m assigned to. I absol I always receive a personal service that is both exceptional and professional. The staff is always friendly regardless of who I’m assigned to. I absolutely love the car wash! More
Great Dealership Always courteous, always timely, and I will purchase all future vehicles here. Heather is always helpful and she even reminded me that my service was Always courteous, always timely, and I will purchase all future vehicles here. Heather is always helpful and she even reminded me that my service was covered under warranty! More
Last minute Inspection For some reason I waited until the last minute to call for an appt for my yearly inspection. I was able to get an appt at a convenient time. I waited For some reason I waited until the last minute to call for an appt for my yearly inspection. I was able to get an appt at a convenient time. I waited while the inspection was competed. It was done in a timely manner. There is always fresh coffee and some kind little treat to be had when waiting. Time goes by quickly. I was in my way! More
Utmost professionalism. My husband and I have been coming here for years. Everyone is courteous, timely, and professional. Our vehicles could not come from a more trustworthy My husband and I have been coming here for years. Everyone is courteous, timely, and professional. Our vehicles could not come from a more trustworthy place or be in better hands for maintenance. More
Quality Service and Friendly Staff I had a tonneau cover installed on my new Sierra. The service staff was ready for me at the scheduled time, installed it in just 40 minutes, and the t I had a tonneau cover installed on my new Sierra. The service staff was ready for me at the scheduled time, installed it in just 40 minutes, and the technician was very helpful in demonstrating how to open and close it. Friendly customer service from Alyssa Stanley. More
Recall Vehicle had recall which was taken care of very quickly even though I arrived early for my scheduled appointment. It was a pleasant experience for me Vehicle had recall which was taken care of very quickly even though I arrived early for my scheduled appointment. It was a pleasant experience for me More
Great experience!! From the time I first arrived until I left the service department everyone I came in contact with was so friendly and courteous. I look forward to my From the time I first arrived until I left the service department everyone I came in contact with was so friendly and courteous. I look forward to my return service appointment. More