Patriot Buick GMC - Service Center

I called the dealership for service through a salesperson. (My 1st time) The service department got back to me within a reasonable time. They gave me an appointment the following day. The tire wa salesperson. (My 1st time) The service department got back to me within a reasonable time. They gave me an appointment the following day. The tire was repaired and the service person was and the dealership were very professional. More

Excellent service and follow up. Will follow up about invoices, I think there was a misunderstanding about what is covered under warranty and what is not. I’m confident that it will Will follow up about invoices, I think there was a misunderstanding about what is covered under warranty and what is not. I’m confident that it will be worked out. More

I Noticed some instances with a lack of care with parts not being put back properly. not being put back properly. More

Good quality work and quick service when Suburban was brought in on a holiday weekend. brought in on a holiday weekend. More

Very good service always keept me informed Workmanship excellant Good location close to home thank you excellant Good location close to home thank you More

I took my truck in for a recall and it still says my truck needs a recall. It took too long to get a shuttle ride home. truck needs a recall. It took too long to get a shuttle ride home. More

The service was great, however I have a few suggestions. When I arrived to pick up my vehicle, the cashier directed me to my car in the lot “to the right”. When I arrived in the lot, the car I approached When I arrived to pick up my vehicle, the cashier directed me to my car in the lot “to the right”. When I arrived in the lot, the car I approached (same color and make) after opening the door, I discovered it wasn’t my car (black seats vs. beige). This was a little startling. I finally found my car parked near the building adjacent to a stair case. I actually couldn’t get my vehicle out of the space due to the close proximity of the staircase and the other vehicles parked around the car. I was essentially boxed in. I exited the vehicle to get help. A very nice service gentleman came down the stairs and attempted to pull my car out for me and also, was unable to pull the car out. He had to go get the key of the car parked in front of me to move it before I could exit the parking space. He was very apologetic. My service agent then arrived, Angela, and also apologized and indicated she would have gotten the car for me. If I understand it correctly, someone should have pulled my car around for me vs. me searching the parking lot and then not being able to pull my car out of the space. So my suggestion is that you should inform your cashier of the process. Angela was on the phone helping another customer when I arrived and didn’t see me arrive back for my vehicle. Perhaps, if your are supposed to drive the customer’s car to the front, you could let your cashier know of that process so she can properly instruct the customer to wait vs. sending them to the lot to attempt to find the vehicle? I would definitely ask for Angela again. She was extremely professional and very helpful when I arrived. In addition to explaining everything upfront, she was able to answer a question I had about a message I had received from Onstar about the vehicle. The gentleman who helped me in the lot to get my vehicle out of the blocked space was also extremely helpful. The Cashier was also very efficient. I just think perhaps a review of processes might be helpful to improve the customer experience the next time I come back. The facility is very nice and people are all very professional. Thank you for giving me the opportunity to comment and provide feedback. More

Went very well. Everyone was very nice. A very clean building. I have no complaints. Everyone was very nice. A very clean building. I have no complaints. More

The complementary Starbucks is an awesome touch! I stayed for inspection and it was a nice place to hang out while waiting for my car to be done. Inspection pricing was reasonable. The staff are ver I stayed for inspection and it was a nice place to hang out while waiting for my car to be done. Inspection pricing was reasonable. The staff are very friendly. More

VERY COURTEOUS AND PROFESSIONAL STAFF OVER ALL MY YEARS SPENT WITH THE SERVICE TEAM.,TAKING PRIDE IN WHAT THE DO SPENT WITH THE SERVICE TEAM.,TAKING PRIDE IN WHAT THE DO More