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85 Reviews of Patrick Volkswagen - Service Center
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October 01, 2021
I love going to VW in auburn!!! They are great and Ramez is always so helpful!!! is always so helpful!!! More
by Twehbe06
Employees Worked With
August 19, 2021
Sarah and Chris were wonderful (Sarah mentioned alex was involved too but im not sure the specifics). went in for what i thought was going to be a pretty basic maintenance (recently had issues with chipmunk involved too but im not sure the specifics). went in for what i thought was going to be a pretty basic maintenance (recently had issues with chipmunks eating wires) only to find out the turbo on the car was shot. it was under warranty but it went in the shop on friday and was going to take a few days to fix. i had a job site visit scheduled for monday and wasn't scheduled to get my car back in time, so Chris came in over the weekend on his day off to fix it and they were able to get it back to me in time for work. super grateful for the extra effort to turn it around so quick. will be returning for future work/maintenance More
by Dave
Employees Worked With
Chris Mercure, Alex Martin, Sarah Hall
August 11, 2021
They don't stand behind what they sell. Lied to about a call back four times. I have bought 3 VW from them, all certified. Never again will I purchase another. call back four times. I have bought 3 VW from them, all certified. Never again will I purchase another. More
by craigrsvt
Employees Worked With
Alex Martin, Sarah Hall
August 01, 2021
Ramez and Alex are amazing to work with. They help me with all i need for my car every time. Very friendly and helpful. I love dealing with them. with all i need for my car every time. Very friendly and helpful. I love dealing with them. More
by Issamawehbe
July 14, 2021
The service dept. is absolutely terrible. I had my 30k service done and as I left my tire pressure light came on and they also forgot to change the sticker to tell me when I should get my next service. I service done and as I left my tire pressure light came on and they also forgot to change the sticker to tell me when I should get my next service. I also got my 40k service done here. Not only was it $400+ I also waited for about 2 1/2 hours and my check engine light came on 3 days after my service. When I took my car back to tell them what happened they tried to charge me $60 because they said a filter needed to be replaced. My car upon returning to fix the engine light had 40,509 miles on it so it’s not like I drove a lot since my 40k service. When I asked the service employee why I was being charged $60 he said that they don’t check for that at the 40k mileage service. Seems like something they should’ve checked before giving me back my car… I am so unhappy with the customer service and product that they have been giving me and I will not be returning More
by Adeangelis
Employees Worked With
Alex Martin, Sarah Hall
June 18, 2021
Our sales rep, Joe, was fantastic. Not only did he negotiate an incredible deal, but he was friendly, knowledgeable and fast! Outstanding service and result! negotiate an incredible deal, but he was friendly, knowledgeable and fast! Outstanding service and result! More
by CRosati
June 17, 2021
Theo is very professional. He knows what he is doing. He goes above and beyond for his customers. He takes his time to help as much as possible and he is very patience with us. Amazing service, I highly rec goes above and beyond for his customers. He takes his time to help as much as possible and he is very patience with us. Amazing service, I highly recommended! More
by DIMITRI
Employees Worked With
Theo Paroulidis
June 15, 2021
When I need a question answer about my Passat or whenever my car needs service, I call Alex and he is right there to assist me. He is fantastic at what he does and I feel very confident about anything with m my car needs service, I call Alex and he is right there to assist me. He is fantastic at what he does and I feel very confident about anything with my vehicle, knowing he is always there to help. Thanks again Alex, you are great! More
by Allistewnik
Employees Worked With
Alex Martin
June 14, 2021
Alex always does an outstanding job!! Great communication skills. Let’s you know the costs beforehand and is very accurate. I also I understand from management that he is one of the best employees skills. Let’s you know the costs beforehand and is very accurate. I also I understand from management that he is one of the best employees More
by PAUL
Employees Worked With
Alex Martin
