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Patrick Volkswagen - Service Center

Auburn, MA

4.6
84 Reviews

84 Reviews of Patrick Volkswagen - Service Center

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March 25, 2025

Patrick Volkswagen is courteous, efficient, clean and professional. Their service depatment is exceptional. Sarah Hall is particularly pleasant and knowledgeable. I hav dealt with Sarah for many years More

by jgrudzinskas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Hall
Mar 26, 2025 -

Patrick Volkswagen responded

Thank you for the wonderful feedback! We're delighted to hear that Sarah and our service department at Patrick Motors Volkswagen have consistently provided exceptional care. We appreciate your loyalty over the years!

March 23, 2025

Fast, efficient service with comfortable waiting area, have used loaners in the past with great service. More

by joyann3457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Patrick Volkswagen responded

Joyann, we're delighted to hear you enjoyed the fast and efficient service at Patrick Motors Volkswagen. It's great that our waiting area met your needs and that you've had positive experiences with our loaners in the past! Thank you for sharing your feedback!

March 19, 2025

I had an appointment for an oil change. I was taken in early and finished in a timely manner! More

by Kmarinucci10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Patrick Volkswagen responded

Thank you for sharing your experience! We appreciate you visiting us here at Patrick Motors Volkswagen and hope to see you again in the future!

February 01, 2025

The customer service staff was excellent. The service was great and the car was ready when promised More

by nanthibs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Hall
Feb 03, 2025 -

Patrick Volkswagen responded

We're so glad to hear it! Thank you for rating us five stars! – Patrick Motors Volkswagen

February 01, 2025

Great service department. Easy online appointment process on their website. New facility with drive in garage to access the service area. More

by kmdjr68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Patrick Volkswagen responded

We're delighted to hear that you had a great experience with our service department at Patrick Motors Volkswagen! It's wonderful to know the online appointment process and new facility met your expectations. Thank you for sharing this feedback!

January 16, 2025

Very pleased with the staff and how I was treated. I came in with a problem from another dealership and they cleared it up for me. Communication by phone and on site was fantastic. It was a pleasure… More

by vwdriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith
Jan 16, 2025 -

Patrick Volkswagen responded

We're delighted to hear that our team at Patrick Motors Volkswagen was able to resolve your issue and provide excellent communication throughout the process. It's wonderful knowing you'll be returning for all your future needs, and we'll make sure Keith knows about your appreciation!

November 19, 2024

Erika in the service department was great to work with. She kept me up to date on my car and I was able to get a loaner vehicle. Definitely would recommend her to anyone who has a VW. More

by Cstev118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Patrick Volkswagen responded

We're delighted to hear that Erika provided excellent service and kept you informed during your recent visit here at Patrick Motors Volkswagen. Thank you for recommending us and please don't hesitate to reach out if we can assist you again in the future!

September 24, 2024

Courteous service and parts department. Work done on schedule with reminder of future maintenace as needed. Shuttle ride makes dropping car off convenient. More

by Ross
Recommend Dealer
Yes
Employees Worked With
Erika Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Albee
Sep 27, 2024 -

Patrick Volkswagen responded

Ross, we're glad to hear you had a positive experience with our service and parts department at Patrick Motors Volkswagen. Thanks for highlighting the convenience of our shuttle ride!

August 11, 2024

Can't say enough great things about Cristian, Sara and the VW service dept. Did a lot of work on my kids' 2016 Jetta and were completely transparent, went above and beyond. More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian, Sara
July 28, 2024

I have brought my car in there and the engines has had to be torn down over three times and they still have not fixed it compl. Every time we get it back, the light comes back on, and we have to bring it bac More

by Cotejjjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erika Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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