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Patrick Volkswagen

Auburn, MA

4.8
1,176 Reviews
Patrick Motors is your Volkswagen dealer located in Auburn, Massachusetts. We have been family owned and operated since we opened for service in 1936. Patrick Motors started out as a small neighborhood gas station. Today, Patricks has grown to become a major competitor in car sales and service while maintaining their beliefs in value and service. Patrick Motors has won numerous awards for the New England region including a prestigious Top 5 VW sales award for the Northeast region.
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519 Washington Street

Auburn, MA

01501

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Showing 1,176 reviews

January 13, 2021

Ramez and everyone else I dealt with was incredible. This is the second time I’ve bought a vehicle from Ramez at this dealership and I came back because I knew exactly what I was going to get, which is amazi More

by Jamiefife13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramez Abdi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Patrick Volkswagen responded

Hi, Jamie! Thank you very much for your continued business and for taking the time to leave a review. We appreciate your feedback and hope you're loving your new VW so far! Please feel free to reach out with any questions!

January 13, 2021

My fifth VW from Patrick Dealership. Ramez delivered My fifth VW from Patrick Dealership. Ramez delivered again! He went above and beyond to find specific version of new car in very short time. Very p More

by Konrad D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramez Abdi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Martin
Jan 14, 2021 -

Patrick Volkswagen responded

Hello, Konrad! Thank you very much for your continued business with the Patrick family. We appreciate customers like you! Please feel free to reach out with any questions you may have. Wishing you all the best!

January 12, 2021

The best experience buying a car!Our sales person Justin The best experience buying a car! Our sales person Justin Toedt give us the best personal serve with purchase and car services. This is my 4 vehicl More

by Ritajezyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Toedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Ruttencutter
Jan 13, 2021 -

Patrick Volkswagen responded

Thank you very much for taking the time to leave a review, and congratulations on your new VW! We appreciate your business and wish you many happy miles on the road ahead.

January 09, 2021

Everyone at the dealership was extremely helpful they went out of their way to make sure that we were completely satisfied we have always leased with Honda and Toyota and Volkswagen Far surpassed bth dea More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramez Abdi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Ruttencutter
Jan 13, 2021 -

Patrick Volkswagen responded

Hello, Ray! We truly appreciate your business and your feedback. We understand this is a large decision and we appreciate your trust with this process! Please feel free to reach out with any questions, and thank you for choosing Patrick Volkswagen!

January 08, 2021

This dealership far surpassed my expectations. Everyone was extremely accommodating to our needs and the process of leasing the vehicle went seamlessly. I have leased from Honda and Toyota, and Patrick Mot More

by annekenny444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramez Abdi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Strozina
Jan 11, 2021 -

Patrick Volkswagen responded

Thank you very much for your business and for taking the time to leave a review! We truly appreciate your feedback and hope you're loving your new VW so far. Please feel free to reach out with any questions!

January 07, 2021

Igor was absolutely amazing! He listened to everything we were looking for and wanted and gave us just that! Very thankful for all his help! More

by Rosa.Brito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Igor Gama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Patrick Volkswagen responded

Thank you for taking the time to leave such a kind review! Please feel free to reach out with any questions you may have.

January 06, 2021

I cannot say enough great things about the people who work here. I came in distraught. They treated me with kindness and compassion. I left there with a vehicle I love that is also affordable in these ve More

by Cowardlylion1968
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Murphy, Seth Ruttencutter
Jan 08, 2021 -

Patrick Volkswagen responded

Thank you very much for taking the time to leave such a kind review! We're so happy to hear that our sales team exceeded your expectations, and hope you're loving your vehicle so far. Safe and happy travels!

January 05, 2021

Patrick VW enticed us to their dealership with a classic bait and switch (specifically by marking a car, which was sitting in their showroom, as an SEL instead of an S). Once we arrived, we found their pric More

by Andy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Ruttencutter
Jan 06, 2021 -

Patrick Volkswagen responded

Hello Andy, We're concerned about your experience with our sales team and would like to follow up with you. Our team unfortunately cannot seem to find any record of an experience like the one you're describing. Would you be willing to supply us with more information so that we may look into this for you? Our goal is to give every customer an exceptional experience and are truly disheartened to be reading a review stating otherwise. We look forward to hearing from you. Respectfully, Michelle Bourget Marketing Director mbourget@patrickmotors.com

Jan 07, 2021 -

Andy responded

Hi Michelle, I would be interested in speaking with someone at VW's corporate office about my experience. Due to the contentious nature of your sales staff, I have no interest in any further communication with anyone at Patrick Motors. I've spoken with reps at VW in Westboro, Wellesly, Boston, and Danvers, and they all said that Patrick Motor Group has a reputation for this. If there is someone at corporate I can reach out to, please forward along their information and I will reach out to them directly. Regards, Andy

Jan 07, 2021 -

Patrick Volkswagen responded

Hi Andy! Thank you for taking the time to get back to my earlier response. I'd be happy to find out who the appropriate contact person is for you. Would you mind passing along the best method of contact for you? Respectfully, Michelle

Jan 12, 2021 -

Andy responded

Michelle, If/when you find out who that is, please send me their name and email and I will take it from there. You can message me here. Regards, Andy

January 04, 2021

It was very professional and I love that they took the time to teach me about leasing. They were very friendly towards my children and worked to keep me as close to my budget as possible. More

by marlynester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramez Abdi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Patrick Volkswagen responded

Hello! Thank you very much for your business and for taking the time to leave a review. We truly appreciate your feedback and hope you're loving your new Volkswagen so far! Please feel free to reach out with any questions.

January 02, 2021

They gave me the best deal. Traveled over an hour to purchase my VW. It really was quick and painless. I would purchase another who left from them. More

by kdzioba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Igor Gama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan Mattero
Jan 04, 2021 -

Patrick Volkswagen responded

Hello! We're so happy to hear about your experience with Igor, Susan, and the rest of our team. Thank you very much for making the trip out to us; we hope you're loving your new Volkswagen so far!

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