Patrick Volkswagen

Excellent service. Very informative. Very friendly and courteous. He went through every option in the vehicle. Ramez thank you very much! courteous. He went through every option in the vehicle. Ramez thank you very much! More

Igor was a pleasure to work with. He showed extensive knowledge about the car and showed all its features throughly. He was pleasant, patient and helpful. I even was able to take my car home the same day knowledge about the car and showed all its features throughly. He was pleasant, patient and helpful. I even was able to take my car home the same day! It was an overall great experience from start to finish. More

The whole experience was much more quick and easy than I thought it would be. Details about the car were clear and honest. thought it would be. Details about the car were clear and honest. More

Just got a new VW Atlas and love it. Susan helped me out online and found me the exact car I wanted and I was able to do most of what I needed before I even came in. When I came in Joe was the salesperson I online and found me the exact car I wanted and I was able to do most of what I needed before I even came in. When I came in Joe was the salesperson I worked with. He was friendly and straightforward and had a great personality. As a woman who hates the experience of dealing with salesmen, I look forward to reaching out to buy my next car from him! More

I contacted Susan via text regarding my interest in the 2022 Volkswagen Taos and I was contacted by David the morning it arrived. David was excellent walking me through the paperwork along with Ian. The 2022 Volkswagen Taos and I was contacted by David the morning it arrived. David was excellent walking me through the paperwork along with Ian. The test drive took us on back roads, the highway, and I was sold. Everyone at Patrick VW was great, and a special thanks to David Balkus for his help! More

The salesman Igor was accurate presenting information regarding CPO warranty, etc. The process was easy. regarding CPO warranty, etc. The process was easy. More

It was a breeze working with Igor, he was friendly and knowledgeable and our test drive felt laid back - zero pressure. I’m enjoying my new Jetta and will continue to turn to Patrick for any future servic knowledgeable and our test drive felt laid back - zero pressure. I’m enjoying my new Jetta and will continue to turn to Patrick for any future service. More

Everything was very easy and quick. I was updated through the entire process and treated very well the entire process and treated very well More

If you can pick your own service advisor, never go to Alex Martin! He will overcharge you and the customer service can't be worse! My check engine light was on and Patrick VW identified it as a turbo Alex Martin! He will overcharge you and the customer service can't be worse! My check engine light was on and Patrick VW identified it as a turbo issue which needs to be replaced with a new one. Alex Martin gave me a quote of $3645.95 without explicitly explaining the cost of the parts and labor. Later on, I got help from another staff member and had the parts covered by Volkswagen. Still I need to pay $1574 for the labor. I thought that was a good deal as he gave me the impression that it would take days to work on it. Yesterday I dropped my car for repair and got a loaner car. The loaner was very low in gas so I spent $44 and filled up the tank because I thought I needed to drive it for days. This morning at 7:30am I got his call saying the car was all set. They only spent a few hours working on it but charged me for 11 hours of labor. When I asked him about this, he couldn't deny that it's not an 11-hour job, but still argued that "you saved $2000 on parts". Is that so? How about you came up with a ridiculous amount to start with? Then you cut the price down and give customers the illusion that they saved a lot! I felt totally tricked. However, that's still not the worst. He refused to compensate for the gasoline I paid for the loaner, not even a refund credit. That's totally outrageous. Not mentioning they left my car mat dirty with muddy footprints! I guess I have become their easy target since I always tend to follow their advice of replacing/repairing the parts during maintenance. Definitely a lesson learned! More