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Patrick Volkswagen
Auburn, MA
1,154 Reviews
Patrick Motors is your Volkswagen dealer located in Auburn, Massachusetts. We have been family owned and operated since we opened for service in 1936. Patrick Motors started out as a small neighborhood gas station. Today, Patricks has grown to become a major competitor in car sales and service while maintaining their beliefs in value and service. Patrick Motors has won numerous awards for the New England region including a prestigious Top 5 VW sales award for the Northeast region.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,154 reviews
August 01, 2022
Horrible. Would give zero stars if I could! Been waiting since October 2021 for a clock spring to fix a SAFTY RECALL only to find out August 2022 they never o Would give zero stars if I could! Been waiting since October 2021 for a clock spring to fix a SAFTY RECALL only to find out August 2022 they never ordered the part. I spoke to Erika on a monthly basis and was told the part is still on back order. Now I have to go in just so they can see what part they have to order. Complete waste of time. I called Volkswagen to see if they had a back order on clock springs and was told they didn't, not sure why Patrick Volkswagen is saying different but it's not cool. I have been pulled over twice for inspection sticker and they could careless. Sad part is I used to love this place but after the horrible customer service, the lying, and lack of care, I wouldn't recommend them to anyone. Including my enemy. More
by Avedianmel
Employees Worked With
July 28, 2022
Igor was really great to work with he moved the process along and got me a great car! along and got me a great car! More
by Edanna01
July 25, 2022
The process of buying a car was very easy. Very nice, informative staff. They explained everything, answered any and all questions that I had! Very nice, informative staff. They explained everything, answered any and all questions that I had! More
by mway89
July 24, 2022
Ramez and the team were super responsive to make sure we got exactly car that we wanted. While supply chain issues caused problems they searched high and low to locate exactly what we wanted. We plan to bu got exactly car that we wanted. While supply chain issues caused problems they searched high and low to locate exactly what we wanted. We plan to buy another vehicle soon. More
by Jsrowland21
Employees Worked With
July 23, 2022
For me renewing my car lease is about as exciting as going to the dentist but I have to admit for once it was enjoyable. going to the dentist but I have to admit for once it was enjoyable. More
by rlarson710
Employees Worked With
July 22, 2022
Very professional customer service, compromising in their prices , friendly customer approach and service, confortable with my purchase of my vehicle prices , friendly customer approach and service, confortable with my purchase of my vehicle More
by zrmojic
Employees Worked With
July 19, 2022
I had a wonderful experience with Ramez and this dealer. This is my first VW purchase and I am enjoying my new Tiguan. Everyone at Patrick VW was friendly and helpful. I would recommend purchasing your V This is my first VW purchase and I am enjoying my new Tiguan. Everyone at Patrick VW was friendly and helpful. I would recommend purchasing your VW from Patrick. More
by HeidiWoo
July 18, 2022
This is a wonderful dealership and I was very well taken care of at Patrick VW. Ramez is a great salesperson and I would highly recommend him to anyone looking to purchase a vehicle. I was treated with cour care of at Patrick VW. Ramez is a great salesperson and I would highly recommend him to anyone looking to purchase a vehicle. I was treated with courtesy and respect. Thank you Ramez and Chito for a wonderful experience! More
by Estasz
