Patrick Volkswagen

The yellow warning light went on in my dashboard, and I called my salesman, Michael Hardink, on a Saturday. Mr Hardink arranged for a quick appointment in the service department in the early part of the ne called my salesman, Michael Hardink, on a Saturday. Mr Hardink arranged for a quick appointment in the service department in the early part of the next week. The service department replaced a defective part and checked the entire system on the computer. Mr Best noticed that we were due for a state inspection, and suggested that we have it done while we were there. It was a great convenience! Mr Patrick and Mr Hardink were very helpful in pointing out new options for when our lease is completed, next year. More

This dealership was recommended to us by a friend and throughout our experience with Mike and Matt, they went above and beyond our expectations to get us in our new vehicle. They went to great extremes i throughout our experience with Mike and Matt, they went above and beyond our expectations to get us in our new vehicle. They went to great extremes in working with Volkswagen to find us the best package for our needs. The staff was nothing but curtious and professional. We would strongly recommend Patrick Volkswagen, not just because they have quality cars, but because they have an excellent staff waiting to help you find the deal thats right for you. We thank you Patrick Motors!! More

I worked with Erin through the internet department. She did a great job of answering my questions. When I came in I was introduced to Matt who was also a huge help. Andy did my paperwork and was very fri did a great job of answering my questions. When I came in I was introduced to Matt who was also a huge help. Andy did my paperwork and was very friendly. I would def. send all my family and friends to Patrick Motors. More

Went to Patrick Motors looking for a used car and was treated great by everyone. Matt Patrick went above and beyond to get me the car I was looking for and made sure it was exactly what I wanted. The o treated great by everyone. Matt Patrick went above and beyond to get me the car I was looking for and made sure it was exactly what I wanted. The other people working there were very friendly. My daughter had all the balloons she could ever want. I would highly recommend Patrick Motors. More

I walked in looking for a specific used car. The car was to go out to auction the next morning. They pulled the car out of the back and showed it to and stayed after hours to help work out a deal. They were to go out to auction the next morning. They pulled the car out of the back and showed it to and stayed after hours to help work out a deal. They were very friendly and fair and I am confident that I received a very fair deal. More

I bought a used 2006 Range Rover Sport from Matt Patrick and Mike Hardink... They treated me like family. The whole experience was First Class. From the time I walked into the dealership...till the time and Mike Hardink... They treated me like family. The whole experience was First Class. From the time I walked into the dealership...till the time I drove off in my new wheels. They even took a picture of me in my car...framed it...and mailed it to me with a note. I have it on my desk at work...every one who comes into my office comments how cool that was of them to send that. Matt Fine Framingham MA More

How many times can one dealer rip you off with a misquoate?? The answer should be zero. Patrick Volkswagon of Aubrun MA has done it to us twice now. The first time was three hundred and now six h misquoate?? The answer should be zero. Patrick Volkswagon of Aubrun MA has done it to us twice now. The first time was three hundred and now six hundred dollars. They won't get a third chance. If you quote a certain dollar amount - you really should stick to the quote!! More

Was in need of a new car and I did alot of looking on-line for used cars. Pactick Motors web site was the easiest to brouse and the most up to date. My wife and I went there first and the sales rep, M on-line for used cars. Pactick Motors web site was the easiest to brouse and the most up to date. My wife and I went there first and the sales rep, Mike Lodowsky, came out to to greet us and asked some basic questions to get us started. Within a few minuttes he had a list of cars in our price range and proceided to walk us throught the lot going over the carsas they came up.Well we wanted to look some more and tried 6 other dealers. At the otherguys it took 15 minuttes or longer for a rep to even come out and greet us. We where basicly ignored and we left a few with out even seeing a rep. So we went back to see Mike and he was great again. we test drove a few cars and he got mor into the features of the cars as we drove them. We picked out the car at 3 and was driving it home by 5 and they took care of everything for me, so no lines at the dmv or mulit trips to the insurance rep. Mike is a great salesmen and would recomend him to anyone and I will go there to buy a second car first in the future. More

Came in and ended up getting an 04 Saab 93. negotiated a price on the phone but had to renegotiate when I got there like we never had a coversation. paid $1200 extra to get the car certified. got this hand price on the phone but had to renegotiate when I got there like we never had a coversation. paid $1200 extra to get the car certified. got this hand filled inspection note that the car went through a rigorous inspection. on my way home from the dealership with the car I heard noises from the front wheels, ended up being a sway bar that needed to replaced which is on the Saab certified check list, obviously not checked by them, also the next morning I realized that the rear defrost was not functional and the rear glass had to be replaced, also on the check list... so I had to go back twice to get this taken care of, so this and the tennis ball I found in the engine leads me to believe that they pocketed the $1200 and did not check the car at all or bring it up to Saab standards, obviously I will never be back, not for service and definitly not for another car and I will do my best to spread this experience wherever I can. More

I think when anyone gets service at a dealership, they expect to pay more, but you also expect to get more. For example, I own a Toyota also, and when I drive the extra 20 miles to IRA Toyota in Milford, expect to pay more, but you also expect to get more. For example, I own a Toyota also, and when I drive the extra 20 miles to IRA Toyota in Milford, I get great people, great service, an amazing waiting expierience, and a nice, clean car that was serviced correctly. I have been to this dealer twice for service, and both times the car had to be towed in. As the saying goes, fool me once, shame on you. Fool me twice, shame on me. I will never go back to this dealer, ever, for anything. The first time I had to get the oil pan on my wife's jetta replaced, and the price was outrageous, but I had no options. This time, the car was overheating. Let me share the prices and services they offered: Diagnosis, $94. Waterpump replacement and Timing belt replacement, $450. Timing Belt Tensioner, $120. H2O Temp Sensor, $180. Now, let me share with you the actual cost of these items, bought aftermarket: Waterpump (lifetime warranty) $90. Timing Belt, $37.50. Timing Belt Tensioner, $60. And the mother of them all the Water temp sensor, $20. They treat you like you know nothing about cars, when in fact, it is they that are clueless. I asked for the Tensioner to be put on after all the work had been completed, and the service sales person (cause thats what she is) told me they would have to remove the water pump to put on the tensioner. I was so irate, I just paid and took the car home. I bought the tensioner, and installed it in about 10 minutes and the waterpump was never touched. Trade your car in before you get service here. Just make sure you trade it in at another dealership. I will be going to Colonial VW from now on. More