Patrick Volkswagen

My wife and I went to Patrick VW to check out the CC sedan. We love the way they look but had never driven one. The salesman did a great job showing us all the features of the car, and we liked the ca sedan. We love the way they look but had never driven one. The salesman did a great job showing us all the features of the car, and we liked the car, but we were still not "sold" on it. Our salesman suggested we take the car for an extended test drive, and I am really glad that we did. After driving the car for a little longer we realized that this was the car for us. I was ready to go in and go through the normal back and forth haggling with the salesman, but they came right out and gave me such a great deal I almost didnt know what to do! That was such a relief because I HATE buying cars. The only problem was my wife HAD to have white gold metallic, and they did not have one on the lot. Then we learned that it was one of the hardest colors to get at the time. Well it didnt turn out to be that big of a problem because within a few days Patricks had called and said they found one for us. My wife was so excited she forced me to leave work early and pick up the car that afternoon! All in all this was the easiest and best car buying experience I have ever had. More

One of the worst buying experiences ever. We found a car on Cars.com and it was not the cheapest car in the area, about $800.00 more but we liked the color they had. Big sign as you walk in the door guarant on Cars.com and it was not the cheapest car in the area, about $800.00 more but we liked the color they had. Big sign as you walk in the door guaranteed lowest price. We showed them the list of other prices in the area and they would not come down a penny. So we said we would take it anyway because we loved the color. They take a deposit on the charge card and we start to do the paper work. I tell them I can get a 3% loan rate with our credit union. And they came back with 4%. So I said we'll just use our credit union and bring a bank check for the full amount. No big deal, right. We were only borrowing 8,000.00 on a 26,500.00 car. I felt more comfortable using our credit union even if they matched the rate. They refused and demanded we use their financing if we wanted the car. We felt something was wrong and said we'll pass on the car. We asked for our deposit back (that they just took 5 minutes earlier and we had not signed a thing just a credit application) and he said we'll do it tomorrow. A week later it has not been credited. It turns out we learned that all dealers get a kick back for loans. We had no problem with that if they just simply told us. But we didn't understand why they could not take essentially cash, no trade in for the full asking price the next day the bank opened. They essentially made $500 or so less for not selling a loan too, but we didn’t know that and they didn’t tell us that, so we felt something was very wrong (like prepayment penalties on the loan). When we went to the next dealer on the list Patrick had called ahead to try and black ball us. We did buy the exact same car there for about a $1000.00 less and 3% finance using their bank (we now understood and they never explained it either but they matched out bank and sold the car cheaper). More

We went to look for a used VW, and found one. The problem was the following day when we went to go buy it...we called ahead to make sure it was still avalible and got the sales guy's voice mail. So we drove was the following day when we went to go buy it...we called ahead to make sure it was still avalible and got the sales guy's voice mail. So we drove over to the dealer...just as we pulled on to the lot the sales guy called back and told us to come in. This is when things get interesting...as we walked in we was told someone was thinking about buying the same SUV... and we got used to encurage the other buyer to close the deal. Yes, I understand the used car buisness is know for slime...but this is a VW dealer not your average junk car dealer...When we pulled up on the lot... they could have let us know, rather than making us walk in on the sale being closed in front of us and feel like idiots... More

Overall we had a very pleasant experience. Michael was a phenomenal sales rep. Negotiation was fair. We are happy with our purchase of a used vehicle. The battery on our car did die 1 week after purchase phenomenal sales rep. Negotiation was fair. We are happy with our purchase of a used vehicle. The battery on our car did die 1 week after purchase. When we called in to discuss with the sale department, they gave us some lip, but on our insistence, they agreed to replace the battery at no charge. We were a little put off by the lack of post-sales support (from the sales department), however the service department made up for it - they were very helpful, competent and attentive to our situation. More

Two big negatives to us: They didn't disclose the used car we BOUGHT was a VW lemon-law buy-back until we had to bring it in to fix something that broke on the car a week later. Even the car-fax I had to car we BOUGHT was a VW lemon-law buy-back until we had to bring it in to fix something that broke on the car a week later. Even the car-fax I had to ask for three times mysteriously missed this fact that the dealer obviously knew about (it was in their folder!) This non-disclosure is ILLEGAL. It caused a huge rift between us, lots of angst and distrust. They fixed the car, only to have it break again a few weeks later. Another dealer fixed it right and said the work done was shoddy. So...not going back to Patrick. Not a horrible experience, but not a great one, either. The positives: They were friendly and very laid-back, which was a refreshing experience. The salesman was awesome. We felt great about the whole thing up until we found out the truth. Maybe the issue was a mistake, maybe it was a business practice. We'll never know. More

I wouls ABSOLUTELY recommend Patrick Motors, and Mr. Powaza. I had been shopping fr a new car for two weeks. Michael, and the other folks at Patrick, were straighforward, honest, accurate, and very fa Powaza. I had been shopping fr a new car for two weeks. Michael, and the other folks at Patrick, were straighforward, honest, accurate, and very fair. The offered far and away the best price on the car I wqanted (compared to six other dealerships) and they took very little of my time to arrive at a deal. No mus, no fus, and no hardsell pressure. They delivered the car when they said, and it was perfectly prepped. Although the dealership is over 30 miles (and several VW dealers) away from my house, I would unequivocally tell people who are looking for a car to spend the time driving to Auburn. You wont waste your time once youre there, and you'll definitely drive home in one of their vehicles. I've bought 20 cars for myself, or family, in my life: this was the easiest experience I ever had. More

My wife and I had gone to CT to look at a VW that was sold just before we arrived. Not wanted to have spent so much time on the road for nothing we stopped at Patrick Motors to see a VW they had. Long sold just before we arrived. Not wanted to have spent so much time on the road for nothing we stopped at Patrick Motors to see a VW they had. Long story short we bought a Saab 9-3 and got a great deal. We arrived not long before they were to close and we noted they were a VW and Saab dealer. My wife and I both commented that we weren't interested in a Saab at all. After taking out the VW Eos we had driven there to see we noticed a really nice 2007 Saab 9-3 60th Anniversary Edition. We decided to take that out and we fell in love. We ended up at the dealership more than 45 minutes after closing working out the deal. Because we were from New York they would have to deliver the car to us more than two hours away. David Haynes our salesman made the trip himself. Despite the distance we will definitely consider Patrick Motors for our next vehicle purchase. More

Within 5 minutes on the lot Lenny had come out and greeted myself and my girlfriend, he was friendly and very helpful, willing to explain price, willing to show me anything he had, and willing to let greeted myself and my girlfriend, he was friendly and very helpful, willing to explain price, willing to show me anything he had, and willing to let me drive anything that even remotely peaked my interest. After test driving the car I would eventually purchase he approached every concern I had about it with an effective and efficient solution. I personally don't have exceptional credit, so I was shocked when they were able to get me a loan at a very generous interest rate. The entire process was easy and unpressured, by far the best car buying experience I've had of seven previously purchased cars. I just wish I wasn't moving out of state so that I could return when I needed another, and I still might drive the 14 hours just for the right car buying experience. Thanks Lenny!!! More

Very helpful, got right to the bottom line price without haggling, beat out the local competition, and i didn't feel like i was dealing with...well...car salesmen. because i drove 90 minutes to look at the haggling, beat out the local competition, and i didn't feel like i was dealing with...well...car salesmen. because i drove 90 minutes to look at the car, they realized they had one chance to make the sale. and they did. More

They were very professional and efficient and stood behind everything they said. In spite of being located over 100 miles from me I would definitely consider buying from them again. They matched or exc behind everything they said. In spite of being located over 100 miles from me I would definitely consider buying from them again. They matched or exceeded the below MSRP price I received from consumer reports. Micheal was very helpful with arranging for the documentation, plates and inspection.It was a very good experience for me. More