Patrick Volkswagen
Auburn, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Erika in the service department was great to work with. She kept me up to date on my car and I was able to get a loaner vehicle. Definitely would recommend her to anyone who has a VW. She kept me up to date on my car and I was able to get a loaner vehicle. Definitely would recommend her to anyone who has a VW. More
Courteous service and parts department. Work done on schedule with reminder of future maintenace as needed. Shuttle ride makes dropping car off convenient. Work done on schedule with reminder of future maintenace as needed. Shuttle ride makes dropping car off convenient. More
I made an appointment with Ramez to look at a VW Atlas. My husband and I arrived for our appointment and were shown an Atlas that met our requirements. We test drove the car and began looking at our optio My husband and I arrived for our appointment and were shown an Atlas that met our requirements. We test drove the car and began looking at our options available on the lot. Having never seen the car before, we wanted to see and understand the various choices and options available to us. We quickly realized that Ramez was incredibly motivated to pressure us into a sale. He was very pushy; constantly asking “what do you want” while we were trying to explore our options. He was also incredibly condescending when we asked for clarifications on what options were available. Needless to say we chose to leave. This was a very unpleasant experience and we did not appreciate the way we were treated. Furthermore, he took a week to follow up with us and send the appraisal of our trade. In the meantime we chose to purchase the car from another VW dealership in the area who were kinder, more patient and more understanding that this is a large, important purchase. More
We recently had the pleasure of working with Justin as our sales rep, and I can't recommend him highly enough. Justin demonstrated a level of professionalism and expertise that made the entire car-buying our sales rep, and I can't recommend him highly enough. Justin demonstrated a level of professionalism and expertise that made the entire car-buying experience seamless and stress-free! In literally just a matter of minutes, Justin guided us through the process with remarkable efficiency, ensuring that every detail was taken care of. If you're looking for a positive and smooth car-buying experience Justin at Patrick VW is the person to see! More
Can't say enough great things about Cristian, Sara and the VW service dept. Did a lot of work on my kids' 2016 Jetta and were completely transparent, went above and beyond. the VW service dept. Did a lot of work on my kids' 2016 Jetta and were completely transparent, went above and beyond. More
I have brought my car in there and the engines has had to be torn down over three times and they still have not fixed it compl. Every time we get it back, the light comes back on, and we have to bring it bac be torn down over three times and they still have not fixed it compl. Every time we get it back, the light comes back on, and we have to bring it back to the dealership. It has been nothing but problems it is under warranty, but we’re still told we will be charged over $3,000.00 if it’s not the problem they’re looking for. More
Couldn't have asked for a smoother process for buying a car. Ramez was extremely helpful and communicated with me every step of the way. car. Ramez was extremely helpful and communicated with me every step of the way. More
Working with Andrew was a pleasure. We were pleasantly surprised to have significant value in our leased vehicle to apply to the new Tiguan lease. The process was easy and painless an We were pleasantly surprised to have significant value in our leased vehicle to apply to the new Tiguan lease. The process was easy and painless and very efficient. Would highly recommend Andrew and Patrick VW .. More
Joe and Patrick VW were excellent to deal with, no pressure, understood my approach, requirements, and worked with me to purchase the vehicle. And as I was working through the purchase process they we pressure, understood my approach, requirements, and worked with me to purchase the vehicle. And as I was working through the purchase process they were responsive and respectful of my time. Would highly recommend Joe and would buy another vehicle from him in a minute. More
I have worked with Patrick VW twice now. Although I did not purchase a car with Patrick this time, David Bally’s was a pleasure to work with. Although I did not purchase a car with Patrick this time, David Bally’s was a pleasure to work with. More