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Patrick Subaru
Shrewsbury, MA
2,579 Reviews
Patrick Motors is your friendly Subaru dealer located in Shrewsbury, Massachusetts. We take great pride in serving the Worcester area and beyond. We have been family-owned and operated since we opened for service in 1936, when we started out as a small neighborhood gas station. Today, Patrick's has grown to become a major competitor in car sales and service, while maintaining their beliefs in value and service. Patrick Motors has won numerous awards for the New England region, including Dealer of the Year for 2018, 2019 and 2020.
We attribute our recent growth and prosper to our commitment to sell quality cars at highly competitive prices with the service you expect from a small family business. We want your business now and for generations to come! #YouDoBetter
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 2,579 reviews
February 21, 2020
I bought my car brand new in 2015. No problems. First I bought my car brand new in 2015. No problems. First few years no problems, oil changes and all service through Subaru in Shrewsbury. Few years a I bought my car brand new in 2015. No problems. First few years no problems, oil changes and all service through Subaru in Shrewsbury. Few years ago it started getting slower and slower with service. Oil changes were an hour and a half - 2 hours long . Express lane oil changes were now 2.5-3 hours long. I had a recall on my crosstrek so called to make an “appointment.” The lady I talked with at Subaru booked me for a scheduled appointment 2 weeks away. Now I’m thinking perfect I have an appointment it will be quicker and more organized and won’t have to wait the 3.5-4 hours. So much for the appointment I waited in line and the appointment meant nothing and I could of gone anytime in those 2 weeks to fix it because it meant no difference with an appointment or not. Fast forward to today.. I called 2-3 times to service to see if oil change line was insanely long or not. No answers. This time I have someone picking me up to run errands instead of sitting starring at a wall for 3 hours. So we get to the service garage and it took longer than usual to even get someone to greet me. Finally someone from inside came outside and I said oil change, he checked with his boss, checked me. I leave after being checked in and went to the grocery store. Came back to Subaru early because they were closing at 5. Sitting in the waiting room. Still sitting in the waiting room. Now it is after 5. Then a comment of “ just waiting on the paperwork” was said. There is hope. Comes back with my keys... took a while but hey not too bad only an hour and 20 minutes this time. Nope. I was told my car was signed in but never was looked at or worked on. Never got an oil change. Got my keys walked out of Subaru not happy to say the least. Can’t find my car. I’m hitting the lock button to hear my car. Walking around can’t find it. Finally hear it in the back lot farthest away from the service office. Found my car... found my car boxed in ( I took a photo of it boded in and how closely parked it was to the other car). Walked back inside to say can we move the car to get my car out. Finally got my car out and will not be returning. My mom was going to buy a Subaru ascent or forester this summer ( sorry Jeff). I was going to have my tires switched out and install roof bars and Thule roof rack. Lost a loyal customer. Love the Subaru crosstrek, not so much the Shrewsbury dealership. More
by Notahappycustomer
Employees Worked With
Christine Kristoff, Sean Foley
February 21, 2020
I had a great time shopping for a new car at Patrick Motors. Staff was professional, friendly and very helpful finding the right car at the right price for me. Motors. Staff was professional, friendly and very helpful finding the right car at the right price for me. More
by mcryan21
February 20, 2020
I have been a loyal Patrick customer since 1996. It always has provided a fine sales experience and continues to provide excellent service. Well done Patrick family. always has provided a fine sales experience and continues to provide excellent service. Well done Patrick family. More
by cbbaker25
Employees Worked With
Sean Foley
February 20, 2020
Easy, quick, friendly guidance When I first arrived I received help as to where I had to log in my name & make of mu auto. Sean registereed me andi nformed me where I could wait an When I first arrived I received help as to where I had to log in my name & make of mu auto. Sean registereed me andi nformed me where I could wait and find get soda or water. They had a tv in the waiting area, comfortable seating. It didn't take long for the recall service to be done. Friendly service! More
by Pattie
Employees Worked With
N/A, Sean Foley
February 20, 2020
Patrick Subaru made my car buying experience so easy. I highly recommend them to anyone that is thinking of purchasing a new vehicle. Joe Dinneen was so personable, thorough, and most of all patient! Ask f highly recommend them to anyone that is thinking of purchasing a new vehicle. Joe Dinneen was so personable, thorough, and most of all patient! Ask for him when you go in. So happy with my new Subaru! More
by KaylaM21
February 19, 2020
Legendary Customer Service This dealership provides WOW! Customer Service! Having moved from Pittsburgh, Patrick Subaru exceeds my expectations! I travel 30 miles to service m This dealership provides WOW! Customer Service! Having moved from Pittsburgh, Patrick Subaru exceeds my expectations! I travel 30 miles to service my vehicle. They take care of me and provide a courtesy vehicle where appropriate. Christie is very friendly, Mary is a superstar adviser, John is willing to provide his knowledge and Dan makes sure I'm waiting as little as possible. Sean amazes me with his professionalism. Meghan gets me quickly checked-in while Christine is an awesome leader and makes everything seamless. Kyle works well, multitasking and prioritizing to ensure I get back to work. Please never change! More
by lukky77778
Employees Worked With
Other Employees :
Christie Arena, Christine Kristoff, Sean Foley, Meghan Harlacher, Kyle Mcosker, Dan Burke
February 19, 2020
Frank Wilcox This is the third Subaru vehicle I have purchased. Mr. Wilcox was my sales agent. Very friendly, extremely knowledgeable and helpful, was able to ex This is the third Subaru vehicle I have purchased. Mr. Wilcox was my sales agent. Very friendly, extremely knowledgeable and helpful, was able to explain everything in detail. I would recommend and buy from him any day. Sita Keshavan More
by sita.keshavan
February 19, 2020
We had a really positive experience at Patrick Subaru. We arrived knowing which previously owned car we were interested in and drove off the lot in it! We arrived knowing which previously owned car we were interested in and drove off the lot in it! More
by OutbackFan
February 18, 2020
We had a good car buying experience here. We had plenty of time to ask questions (and we had a lot) and we are very happy with our new car. of time to ask questions (and we had a lot) and we are very happy with our new car. More
by Izzy
Employees Worked With
February 18, 2020
Prompt and courteous service, even without an appointment, fair pricing, thorough evaluation but not pushy on extra services, comfortable waiting area, pleasant and relaxing experience! appointment, fair pricing, thorough evaluation but not pushy on extra services, comfortable waiting area, pleasant and relaxing experience! More
by johnrcampbell29
