Patrick Subaru

Like all Dealerships, Patrick's is there to make money. But, if you go in with your homework done and are willing to take the time to talk, they were more than willing to meet me half-way and in the proces But, if you go in with your homework done and are willing to take the time to talk, they were more than willing to meet me half-way and in the process I got the car that I wanted at the price we both were happy with! Just when I thought I had all dealerships figured out, Patrick's surprised me, and a PLEASANT EXPERIENCE IT WAS. More

I have been doing business with Patrick for 20 years. It is an excellent dealership who takes care of its customers. I have always left there after a service call very satisfied and if I had a problem they is an excellent dealership who takes care of its customers. I have always left there after a service call very satisfied and if I had a problem they felt should be paid for by Suburu they did not hesitate to try to get me satisfaction. I just bought a new outback and was very satisifed with their overall presentation. They are the best. More

Joe Dinneen goes over and above in Customer Satisfaction. He is very polite, knowledgable, helpful, and supportive. I don't recall the name of the financing person, but he was also very helpful. Jason had He is very polite, knowledgable, helpful, and supportive. I don't recall the name of the financing person, but he was also very helpful. Jason had the final say to meet the offer I had from another dealer and he did so without question. I am more than satisfied and will recomment Patrick Subaru. My daughter had bought her Outback from Joe Dinneen and she strongly recommended him to me. I was not disappointed. More

I have owned cars for 40 years in 3 different countries and Russell is one of only two salesmen I have worked with over that time span who I would classify as truly exceptional. Very polite, honest, and tr and Russell is one of only two salesmen I have worked with over that time span who I would classify as truly exceptional. Very polite, honest, and trustworthy, he answered questions candidly and did not waste my time looking at other cars that I did not want. He was patient during my several visits to the dealership before signing the deal and he completed all the paperwork in just an hour or so. A really great guy. The showroom is really clean. I noticed one review on this website that was not complimentary and I also saw the professional response posted by one of the Patricks. This is good to see and shows that the dealership is really interested in customer satisfaction and in improving their service where necessary. Great dealership. Look for Russell if you want to buy something here. He's the BEST! More

I knew from the way this dealership answered the phone, on my first call, that they knew what they were doing. The employee really wanted to help me make contact with the right person. Patrick Motors and on my first call, that they knew what they were doing. The employee really wanted to help me make contact with the right person. Patrick Motors and Frank Wilcox took the time to get me delivery on my new car much faster than other dealers I talked to. I was given a good price for my trade in and a very fair discount on the cost of my Outback. Frank took the time to go over the car in detail and the car was in perfect condition including a full tank of gas when I took delivery. Last but not least they went out of their way to get me the best possible rate on my loan. Do yourself a favor and just give them a call and see for yourself. D. Carey Aug 3 2010 More

We have been bringing our Subarus to them for awhile even though we initially bought our cars at other dealers. The service work is generally OK but not perfect. The prices that I have been quoted by them though we initially bought our cars at other dealers. The service work is generally OK but not perfect. The prices that I have been quoted by them on cars have been all over the place, it pays to shop around and make sure that you talk to the right people if you want to do business with Patrick. More

I was treated as a 'top notch' customer while shopping for my 2011 Subaru Outback. The sales team was very attentive to my needs and Russell, with whom I worked, was great salesman. I'd highly recommend R for my 2011 Subaru Outback. The sales team was very attentive to my needs and Russell, with whom I worked, was great salesman. I'd highly recommend Russell Boullette and Patrick Subaru to anyone interested in purchasing a new or used Subaru. More

I showed up just after 7:00 p.m. riding in on my motorcycle. I probably didn't look like your average acr buyer. Russ was outside and waited to great me as I went to enter the showrom. I explained I motorcycle. I probably didn't look like your average acr buyer. Russ was outside and waited to great me as I went to enter the showrom. I explained I was looking for a base level Outback and he verifed there was at least one avaialable. We then walked out back and discussed the car I was interested in. He did not try to oversell me into something I did not want. Instead he showed me exactly what I was looking for and explained the other available vehicles had additional packages. He allowed me to make the decision to view and did not try to sell me somethng I did not want. When I asked about leasing and if that would be a better option he explained clearly how leasing works. Since I keep my vehicles for as long as possible I decided to stay with a direct purchase. Russell's calm demeanor and willingness to listen to exactly what the customer wants is why I decided to settle on a price right away. This is the way car purchases should be done, sell the customer what they want at a fair price. I originally went to Ptarick Subaru as a woman I work with had recently purchased a vehicle there and was very happy with the sales team. This was not the closest dealership to where I live in Tewksbury but since I work in Hopkinton I decided to check them out. It was worth the visit and I am very happy with my new Outback. More

The service department has been a problem since the 1st time I walked in. I was told by an employee to just have a seat; when actually I needed to speak with someone to check in. I waited 45 mintues before time I walked in. I was told by an employee to just have a seat; when actually I needed to speak with someone to check in. I waited 45 mintues before realizing something was wrong. I had scheduled the service for a noise on my 2010 Legacy. The mechanic drove the car with me and heard the noise as well. They attempted to fix it that day and advised me to call if the noise persisted. Of course the noise continued. I called and scheduled an appointment for the next Saturday. When I brought the car in at 8:00 on Saturday, I received a call around 11:00 advising me they don't have the part and never ordered the part. They explained that they aren't sure why the appointment was even scheduled. At this point I was clearly frustrated and they tried to help by offering me a loaner car as the service would take all day. I agreed and the appointment was scheduled for the next Saturday (after the part had been recieved). On Saturday, 7/17/10, I brought the car in at 8:00 a.m. as scheduled. At that time, I was advised by Brenda they don't have a loaner car for me. She told me that she doesn't know why I would need a loaner car when the service should only take 1-2 hours. Louie the service manager talked with me and I showed him a copy of the email confirming the loaner car offer. As Brenda and Louie spoke she explained to Louie that they only had 1 car which was promised to another customer. When Louie asked what the customer was there for, Brenda stated, "He's a doctor". After some more discussion between the two, I was eventually given the loaner car (who knows what happened to the other customer). Around 3:00, I received a voicemail message from Brenda advising me my car would not be ready this weekend and to keep the loaner car until Monday. It's funny because just that same morning she told me the service would only take 1-2 hours. While I can appreciate I was given the loaner car for the weekend, there apparently was no consideration given to my schedule or whether I would even be available to pick up my car on Monday. As there was nothing I really could do about this issue, I picked the car up on Monday and of course, the noise persists. I received a call from Brenda asking me about the noise. I explained that it is still there but at this time I'm seriously considering trading the car in and will be in touch next week if I need the car to be looked at again. Not more than 5 minutes later, I received a voicemail message from Brenda that states she spoke with Louie and since the problem hasn't been fixed if I could go ahead and throw away the survey card that would be good. She proceeded to state that their survey scores were very high and she would hate for this to impact her very high scores given all the problems. Oh yes, it gets worse. As I'm sure you can appreciate, this message did not sit well with me. I called Brenda today (7/22/10)to voice my concern and essentially question hers and Patrick Subaru's professional integrity. In response, she explained that Louie told her to call. When I indicated that she is the person who actually left the message and while maybe Louie did ask her to call she is the person who actually left the message, she interrupted and transferred me to Louie. When I spoke with Louie he didn't have much to say except the fact that Brenda receives commission off of the survey cards. It is obvious that Patrick Subaru's service survey results are skewed and are so high becuase their practice is to ask that people not complete the survey's when there are problems. More

We purchased our 2002 WRX new at Patrick Subaru in 2002 and have had all of its service performed by their service department. The car now has 110K plus miles and is running superbly. When it needs routine and have had all of its service performed by their service department. The car now has 110K plus miles and is running superbly. When it needs routine maintenance we always receive a very timely appointment. On the few occasions that we have had an urgent problem Brenda Sue Ocasio, our service adviser, always gets us an appointment THE SAME DAY!! Her service and diagnosis of the problem has always been courteous, professional and accurate. The service costs have always been very fair. When this WRX is finally given to a family member we will be back at Patrick for our next Subaru. More