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Patrick Subaru

Shrewsbury, MA

4.7
2,578 Reviews
Patrick Motors is your friendly Subaru dealer located in Shrewsbury, Massachusetts. We take great pride in serving the Worcester area and beyond. We have been family-owned and operated since we opened for service in 1936, when we started out as a small neighborhood gas station. Today, Patrick's has grown to become a major competitor in car sales and service, while maintaining their beliefs in value and service. Patrick Motors has won numerous awards for the New England region, including Dealer of the Year for 2018, 2019 and 2020. We attribute our recent growth and prosper to our commitment to sell quality cars at highly competitive prices with the service you expect from a small family business. We want your business now and for generations to come! #YouDoBetter
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247 Boston Turnpike

Shrewsbury, MA

01545

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Showing 2,578 reviews

September 08, 2021

My third Subaru from Al at Patrick. Nothing but easy, no pressure and respectful service every time. Al consistently goes out of the way for my convenience. More

by caroy0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pagliarulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Mcosker
Sep 08, 2021 -

Patrick Subaru responded

Thank you very much for your continued business and for your kind review! We truly appreciate your feedback and hope you're loving your Subaru so far. Have a great rest of your week!

September 05, 2021

Extremely condescending and rude. We had trouble getting a straight answer to any of our questions. Our overall impression was that Patrick Subaru had no interest in getting our business and that we were no More

by R.j32
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Laura Lawrence
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Bernier
September 04, 2021

After having some frustrating experiences in Western Mass I decided to look out east. Patrick Subaru after my first was professional straightforward and efficient. My salesperson Laura, was above and beyond More

by 75stremblay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Marcoux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Borelli
Sep 08, 2021 -

Patrick Subaru responded

Thank you very much for your business and for taking the time to leave such a kind review! We're so happy to hear that everything worked out for you, and wish you many safe and happy miles in your new Outback Wilderness. Take care!

September 01, 2021

I originally went to Patrick to lease a new vehicle, but was talked down to by a sales manager after asking about a discount, and told that they would find a new customer willing to pay MSRP. Regardless of More

by J.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Keddy
Sep 02, 2021 -

Patrick Subaru responded

Good morning; we're incredibly sorry to hear about your experiences with our team. Patrick Subaru takes great pride in incredible customer service and we're disheartened to hear that this was not the case in your instance. We hope we're able to earn another chance in the future and hope you're enjoying your vehicle so far. If you're interested in providing us with more information, we'd appreciate it. Please feel free to email Michelle at mbourget@patrickmotors.com if you find a minute. Respectfully - Michelle, Marketing

August 25, 2021

this was a great dealership with good deals on cars and very kind and knowledgeable staff. everyone was willing to help out at all times. they make you feel comfortable and welcome without pressure. More

by amandamoricoa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Berkowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Patrick Subaru responded

Hello, Amanda! We're so happy to hear about your experience with our team. We wish you many safe and happy miles on the road ahead. Take care!

August 23, 2021

I’ve bought several Subarus from Patrick’s in the past. This is my second Outback. It’s a beauty!! Al Pagliarulo's the best as far as sales. No pressure, he’s respectful and trustworthy. We also worked wit More

by blanchad@live.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pagliarulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Marcoux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Vincent
Aug 25, 2021 -

Patrick Subaru responded

Hello! Thank you so much for your continued business with our team. We're thrilled to hear about your experience with Al and Sarah, and hope you're loving your new Subaru so far. Please feel free to reach out with any questions you may have, and have a great rest of your week!

August 22, 2021

My wife and I already left a lengthy review under the heading of Patrick Subaru, describing how good our experience was there. But we want to especially emphasize how much Mike Berkowicz helped us naviga More

by zcramer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Berkowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Patrick Subaru responded

Thank you so much for your business and for taking the time to leave such a kind review for your experience with Mike and our team. We truly appreciate your feedback and hope you're loving your new Subaru so far! Have a great week and take care.

August 22, 2021

My wife and I cannot recommend Patrick Subaru in Shrewsbury highly enough. Right from walking in the door and being greeted at the concierge desk, everyone at Patrick was friendly and informative an More

by zcramer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Berkowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2021

My experience at Patrick Subaru was great. Joe Sales Dept, asked me what I wanted and didn't try to sell me anything I hadn't asked for. Financing was a breeze, the appointment to pick the car was smoo More

by ellen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Dinneen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Moberg
Aug 10, 2021 -

Patrick Subaru responded

Hello, Ellen! We're thrilled to hear about your experience with Joe and our team. Thank you very much for taking the time to leave a review. Please feel free to reach out with any questions. Wishing you many safe and happy miles on the road ahead!

August 09, 2021

Both my wife and I had a great experience with the 3 folks we spent the most time with. Paul Brattlof Product Specialist was very friendly and took all the time needed to answer our many questions abou More

by dpnadeau
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Brattlof
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Marcoux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody in parts department was friendly and helpful., Gabriel Borelli
Aug 10, 2021 -

Patrick Subaru responded

Thank you so much for your business and for taking the time to leave such a kind review! We truly appreciate your business and wish you many safe and happy miles on the road ahead. Take care!

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