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Patrick Subaru
Shrewsbury, MA
2,579 Reviews
Patrick Motors is your friendly Subaru dealer located in Shrewsbury, Massachusetts. We take great pride in serving the Worcester area and beyond. We have been family-owned and operated since we opened for service in 1936, when we started out as a small neighborhood gas station. Today, Patrick's has grown to become a major competitor in car sales and service, while maintaining their beliefs in value and service. Patrick Motors has won numerous awards for the New England region, including Dealer of the Year for 2018, 2019 and 2020.
We attribute our recent growth and prosper to our commitment to sell quality cars at highly competitive prices with the service you expect from a small family business. We want your business now and for generations to come! #YouDoBetter
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 2,579 reviews
February 11, 2022
A car accident left me having to replace my Forester sooner than expected. Al was responsive, listened to my needs, and made the car buying process painless and hassle free. This is my 3rd Subaru. sooner than expected. Al was responsive, listened to my needs, and made the car buying process painless and hassle free. This is my 3rd Subaru. More
by Lori
Employees Worked With
February 07, 2022
Easy process. No hassle to talk about what I wanted, and they had it in stock. Sales explained the car completely and I was on my way quickly the day I picked it up. they had it in stock. Sales explained the car completely and I was on my way quickly the day I picked it up. More
by housecat1983
February 07, 2022
Mike Gratiano was extremely helpful with the laundry list of issues my car presented. He explained each step in detail and helped me understand the work that was being done. My partner recently worked with M of issues my car presented. He explained each step in detail and helped me understand the work that was being done. My partner recently worked with Mike and we both experienced this fantastic service. Kudos to Mike and his teammates at Patrick Subaru in Shrewsbury! More
by Amrheault
Employees Worked With
Michael Gratiano
February 03, 2022
To start off, I was called by the service department and they left a message regarding my 1st oil change and service needed. This VM stated that I had a free tire rotation for my first oil change. After r they left a message regarding my 1st oil change and service needed. This VM stated that I had a free tire rotation for my first oil change. After reviewing the message, I called the number back to make an appointment for service and I specifically asked about the free tire rotation. The lady that answered the call then asked the service desk if they could accommodate the the free tire rotation. I was VERY confused as the message that they had just left stated that I was to receive the free rotation. The lady came back on the phone and said that they could ABSOLUTELY offer me the free tire rotation and we went on to book the appointment. When I got to the appointment. They had never heard of me, didn't have my appointment in the system and refused to offer me the promised tire rotation. They lost me as a customer! Bad customer service. More
by Bfre77
Employees Worked With
New bald man
February 02, 2022
Al is a straight shooter, understood my needs and was completely upfront about everything. Thanks! completely upfront about everything. Thanks! More
by Michelle T
Employees Worked With
Other Employees :
Tri Le, Lance Brunell
January 31, 2022
We had a great experience with Laura and Patrick Subaru. They were very up front about everything, and made the whole process easy. Laura was very quick to respond to my questions and Gabe did a great job s They were very up front about everything, and made the whole process easy. Laura was very quick to respond to my questions and Gabe did a great job showing us around the car at delivery. I would highly recommend Patrick Subaru to anyone in the market for a car! More
by vmatherly
January 30, 2022
I had an excellent experience with Patrick Subaru! Laura was great to work with, was very responsive, and went above and beyond with any questions or special requests I had! This is a no hassle, low pressur was great to work with, was very responsive, and went above and beyond with any questions or special requests I had! This is a no hassle, low pressure dealership and I would highly recommend to friends and family. Was happy to make a deal with them and would definitely consider them again in the future. More
by Michelle D.
January 22, 2022
Such a great group of people to work with at Patrick Subaru. Paul and Isaac made car buying easy and enjoyable! This is our 5th Subaru. They are the best! Subaru. Paul and Isaac made car buying easy and enjoyable! This is our 5th Subaru. They are the best! More
by Szychmd
January 20, 2022
John usually takes care of me when I service my car at Patrick. He goes above and beyond and explains everything! Patrick. He goes above and beyond and explains everything! More
by KH
Employees Worked With
January 17, 2022
Laura, Jeff, and the whole team was truly amazing! I was treated like family the minute I walked in. Very professional yet laid back atmosphere that makes you feel like you're in the right hands. Laura was treated like family the minute I walked in. Very professional yet laid back atmosphere that makes you feel like you're in the right hands. Laura was very knowledgeable about the product she was selling and answered my questions with confidence and ease. 100% recommend Patrick Subaru to anyone looking to buy a new or used car!! More
by Cdoyle1130
