Patrick Mazda - Service Center

Joel M. always goes above and beyond to assist in the service department. The videos of the vehicle inspection are very helpful and informative. They are very upfront about cost and time. service department. The videos of the vehicle inspection are very helpful and informative. They are very upfront about cost and time. More

Excellent customer service! Always friendly and reliable. Good experience whenever service is necessary. Joel is always professional and willing to review and explain what is r Always friendly and reliable. Good experience whenever service is necessary. Joel is always professional and willing to review and explain what is recommended and why it is necessary. More

Everyone is professional and the space was clean. The tech did a video of my car and sent it to my phone for me to watch and I thought that was a nice way to review recommendations while being conscious tech did a video of my car and sent it to my phone for me to watch and I thought that was a nice way to review recommendations while being conscious of everyone’s health. More

Horrible Customer Service I purchased a brand new Mazda here in early 2019. Had some recalls which was not the dealers fault, but ever since then they've been terrible to deal I purchased a brand new Mazda here in early 2019. Had some recalls which was not the dealers fault, but ever since then they've been terrible to deal with. Every time I called to talk with someone about my recall issues I got passed around from department to department with nobody wanting to "own" the problem. Most people were pretty rude about the situation so I ended up calling Mazda corporate to get an extended warranty. Things have been fine with the vehicle since, but I just went for my 4th oil change service (20k miles) and was told that my service was no longer free since I already "had 3 services performed" which is apparently all that's covered in the 2 year, 24k mile Patrick Mazda preferred plan. I have not had the car for 2 years nor 24k miles, but somehow that only covers 3 oil changes? Will not be returning to this dealership unless absolutely necessary for warranty reasons. More

Welcoming Staff The Service Center staff are very welcoming and do their best to accommodate customer needs. Joel was able to schedule me for a last minute appointme The Service Center staff are very welcoming and do their best to accommodate customer needs. Joel was able to schedule me for a last minute appointment to fix a flat tire. Rachel was able to assist me in rescheduling and canceling appointments. Great Customer Service. More

I like the fact that they sent a video as they go through the service on the car. I can then make a more informed decision on what services need to be done in the future. the service on the car. I can then make a more informed decision on what services need to be done in the future. More

Very Convenient The team brought a loaner to my home and picked up my car which was very convenient. They also helped me to find an affordable solution to what could The team brought a loaner to my home and picked up my car which was very convenient. They also helped me to find an affordable solution to what could have been a costly situation. More

Totally Trust the Service Folks I've worked with John (and others) for a few years now and I totally trust him. He's honest and does what he says he's going to do. I've worked with John (and others) for a few years now and I totally trust him. He's honest and does what he says he's going to do. More

Been dealing with Patrick motors for about 35 years and always happy with service and people that I have dealt with. Would and have recommend to friends always happy with service and people that I have dealt with. Would and have recommend to friends More

I purchased my Volvo here and I will have it serviced even if I drive an hour from CT because they're just that good. Open, honest and on time. My car is serviced to perfection. AAA+++ even if I drive an hour from CT because they're just that good. Open, honest and on time. My car is serviced to perfection. AAA+++ More