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Patrick Mazda - Service Center

Auburn, MA

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263 Reviews

263 Reviews of Patrick Mazda - Service Center

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August 26, 2020

I brought my car in on the 21st. The service department said they would probably look at it that day. I live by myself my children live in other states. To my surprise they weren't open Saturday. On Monda More

by DJPARNELL01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joel Marrast
August 25, 2020

Joel was very informative about everything from start to finish. The person that picked and dropped off my car was very pleasant. This was the easiest service I've ever had!!! ;) Thanks, Sandy More

by sandy811
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know the name of the person that picked up and dropped off he was great., Joel Marrast
August 24, 2020

Female employee at service counter (no name tag) wore no mask and did not stand behind the plexiglass barrier. She handed papers and spoke to customers 2 ft away - no mask, no distancing. More

by Twain
Customer Service
Recommend Dealer
No
Employees Worked With
The only female at counter
August 24, 2020

Very friendly staff and always approachable. The loaner cars have always been great and modern which allows you to carry on with your day and not waste it sitting inside a dealership. More

by tca81897
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel, John Smith
August 23, 2020

Great Service! Was in and out in the same day. No waiting when I came back to pick up my car. Awesome staff at the Grove St. Location. More

by PSBOISVERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Marrast
August 22, 2020

Communication ,service & Covid protocol were excellent To come up with 25 words is taking me longer than dropping off my car & getting a loaner Thank you More

by CCASEY351
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Anderson, John Smith , Joel Marrast
August 22, 2020

The Service was prompt everyone was respectful and friendly waiting room was comfortable and my car was done when they said it was going to be done More

by JOESANTERRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Smith
August 21, 2020

Fantastic service, clean, efficient, and friendly. Easy drop off and pick up, competitive pricing. Would recommend to anybody that required Volvo or Mazda service. Excellent More

by folkes17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Anderson, John Smith , Joel Marrast
August 21, 2020

Brought my car in for it's "first scheduled service" and was very pleased with the people at the Service Desk as well as the video the Technician sent me while I was waiting for my car. The video is a nice More

by srussell19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Marrast
August 21, 2020

I made an appointment online for 8:30 for 2nd year service and an inspection sticker. The site asked for a pickup time I chose noon auto wasn’t ready until 4:15. By that point my ride was busy turned More

by TINSLEY_J
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Smith
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