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Patrick Mazda

Auburn, MA

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765 Reviews
We are a family owned and operated new and pre-owned Mazda dealership group as well as many other brands. We have been serving the Worcester Mass community proudly for over 50 years. We're looking forward to your visit and showing why at Patrick Motors. You Do Better! Patrick Motors is locally owned since 1948. We are devoted to serving our customers with an unrivaled reputation for value and personal service that continues well beyond your initial purchase. We sell cars people love to drive!
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189 Washington St

Auburn, MA

01501

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Showing 765 reviews

April 15, 2016

Great Bought a new Volvo XC60 through Gallo. They were great throughout the process- good deal, straightforward and transparent discussions, and worked as More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Duggan, Fred Kosiewski
Apr 19, 2016 -

Patrick Mazda responded

Matt, It was great doing business with you. We would like to think that the extra miles you traveled to get to Gallo Volvo and to work with Kevin and Fred were worth it. Your kind review is validation. Thank you again, Chris Duggan

April 15, 2016

Trust in dealership I needed to upgrade to an suv for comfort and to safely travel with our grandchildren. After checking many places( as one does to ensure quality) I we More

by Bill, So. Yarmouth,Ma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Ferguson
Apr 19, 2016 -

Patrick Mazda responded

Bill came all the way from Cape Cod to do business with Steve Ferguson. Bill and his wife lived here in greater Worcester but have since moved south. Steve and they have a great relationship which makes the 100 plus miles worth it. Thank you for your continued patronage! Chris Duggan

March 30, 2016

A great car buying experience with Eric I walked in knowing what I wanted and what I wanted to spend. Eric made this car buying experience so smooth and hassle free. He was attentive without More

by Ali567
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert K , Eric Stolberg
March 25, 2016

nightmare I purchased a chevy equinox from Gallo. On my drive home i noticed there were no brakes or heat and the equinox would not even pass inspection. I brou More

by Gary Manyak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lowell Fiengold
Apr 09, 2016 -

Patrick Mazda responded

Gallo Volvo Mazda said on 03/25/2016 11:25 AM (Private Message) "Gary, Thank you for taking the time to write your review even though it was critical. We can not improve as an organization without reviews, both positive and negative. As you know the 05 Chevy Equinox had only 41,000 miles. Our initial appraisal of the vehicle is that it was unique since it had super low miles, was 4WD and was priced below $9000. Unfortunately it turned out to have several issues that were greater than we had anticipated. I think the positives that I take out of our collective experience was that we tried to remedy the situation, provided you substitute transportation, tried to get you a newer vehicle though it was indeed out of your price range and in the end gave you all your money back with the exception of the Massachusetts sales tax. The sales tax that you paid is the State of Massachusetts' money. We have filed for the refund for you, but it does take some time. We hope to have that money for you soon. Also, we did not make you actually go through the long drawn out process of filing with Mass. Lemon Aid Law, that can literally take months. We owned up to situation. First we tried to fix the vehicle but could see you had lost faith in the car. At your request we tried a few other vehicles. When those didn't work for you, we took the vehicle back, refunded your money and filed for your sales tax abatement as well. We felt, that was the right thing to do, to make you whole. I must also say that you were always a gentleman during the ordeal. And though the situation was certainly trying, I like to think that we at Gallo Motors rose to the occasion on your behalf. In the end, cars are made by men and they are just a fallible as the men who make them, sell them and service them. I invite you to respond to my note. Sincerely, Chris Duggan, General Sales Manager, Gallo Motor Center Corp"

March 24, 2016

MONDAY MORNING WITH ERIC 3/21/16 I arrived at Gallo at 930am on Monday. I was greeted by Eric . he introduced himself and offered assistance . in the next 4 hours . we had a lot of t More

by john mockus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob in the financial office , Eric Stolberg
March 07, 2016

A very smooth new vehicle purchase We had already decided exactly what to purchase and how much to afford, so we had all our information ready. Stephen Ferguson was very respectful of More

by JeM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Ferguson
February 10, 2016

New vehicle purchase Found dealing with Gallo's in making a new car purchase a very easy process. Steve Ferguson was more than helpful and never felt pressured in making More

by JoJo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Ferguson, Matt Rosenlund
February 07, 2016

Satisfying car leasing experience No pressure, this was my least stressful experience with buying/leasing a car. Everyone at Gallo is professional. They help you complete your search f More

by FRB14SAG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Ferguson, Kevin Winters, Mark Alisch
February 02, 2016

No pressure, friendly! Purchasing a vehicle was a nerve-wrecking process for me but Steve Ferguson made it so easy and relaxing! No pressure and very friendly. I would hig More

by barbara1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Ferguson
January 11, 2016

Enjoyable, Friendly and Knowledgable Everyone at the dealership was friendly, helpful and courteous - especially our salesperson, Kevin Winters. Kevin was extremely knowledgable about all More

by pdc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Winters
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