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Patrick Mazda

Auburn, MA

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765 Reviews
We are a family owned and operated new and pre-owned Mazda dealership group as well as many other brands. We have been serving the Worcester Mass community proudly for over 50 years. We're looking forward to your visit and showing why at Patrick Motors. You Do Better! Patrick Motors is locally owned since 1948. We are devoted to serving our customers with an unrivaled reputation for value and personal service that continues well beyond your initial purchase. We sell cars people love to drive!
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189 Washington St

Auburn, MA

01501

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Showing 765 reviews

March 03, 2021

Bob was great and made the process very easy. After shopping several dealerships, it is clear that Patrick Mazda cares about your experience and the product without the gimmicks or the gotcha's you enc More

by badgeman46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Fuqua
Mar 04, 2021 -

Patrick Mazda responded

Thanks so much for your business and for taking the time to leave such a kind review! We hope you're loving your CX-5 so far. Please feel free to reach out with any questions, and we wish you many safe and happy miles on the road ahead.

March 03, 2021

Sales Rep Nick and manager Dave were attentive and polite. The new facility is top notch and the inventory of Mazda CX30's was extensive. I was undecided between a couple of other highly rated compact More

by Sortwell1945
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Plouffe, Sales, Chris Duggan, David Patrick
Mar 04, 2021 -

Patrick Mazda responded

Hi there! Congratulations on your new CX30- we hope you're loving it so far! Thank you for your kind words regarding your experience with our sales team and our new facility. Please feel free to reach out with any questions, and we wish you many safe and happy miles on the road ahead!

March 01, 2021

I was more than impressed with the service at this new location. Getting a video of my car to show what the tech was inspecting was something new and appreciated. Joel in Service was very helpful and frie More

by Murph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Marrast
Mar 01, 2021 -

Patrick Mazda responded

Hi there, Murph! Thank you very much for your business with our service department. Your feedback is truly appreciated!

February 27, 2021

I was less and less impressed by the wait time getting my car registered by the dealership as the days went on. I Would go elsewhere to buy another vehicle in the future. More

by dawngarcs
Customer Service
Recommend Dealer
No
Employees Worked With
Chris Duggan
Mar 03, 2021 -

Patrick Mazda responded

Hello Dawn, we apologize for the inconvenience caused by delay with your registration. We understand your frustrations and would like to extend our sincerest apologies. We appreciate your patience as we undergo the transition from our old location to our new one and appreciate your business. Please feel free to reach out with any questions. Respectfully, Michelle Bourget Marketing Director mbourget@patrickmotors.com

February 25, 2021

I have been working with Patrick dealerships for years. I always receive the highest level of customer service. I loved my Mazda and am now moving on to leasing a Volvo. I highly recommend Patrick Mazda More

by SMAHONEYREALESTATE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Kosiewski, Aaron Tringuk
Feb 26, 2021 -

Patrick Mazda responded

Thank you very much for your glowing review and for your continued business over the years. We truly appreciate your feedback and hope you are loving Volvo so far!

February 24, 2021

I absolutely love my new mazda!! When we walked into Mazda Kendell greeted us. He was very friendly and welcoming! He brought us the exact car I wanted. I loved the whole experience! The price was great More

by LINDALCROTEAU13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendell Chattman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Duggan
Feb 26, 2021 -

Patrick Mazda responded

Hi, Linda! Thank you very much for your business and for taking the time to leave a review. We're thrilled to hear about your experience and hope you're loving your new Mazda so far!

February 23, 2021

At the point of sale they were great to work with! kendall was fantastic. After purchasing the vehicle however it didnt pass inspection because it had not been driven and nav was reset. Knowing where More

by smonroe808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendell Chattman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Patrick Mazda responded

Good morning, Thank you for taking the time to leave a review for your experience with Kendell. We're truly sorry for giving you the runaround after that point; it is truly never our intent to make you, the customer, have a negative experience. We appreciate your feedback; please let us know if you have any questions!

February 23, 2021

As always, my experience was perfect. I also had my air and cabin filters changed. I thought they were overpriced, but that’s expected at a dealership More

by Loretta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Marrast
Feb 24, 2021 -

Patrick Mazda responded

Hi, Loretta! We appreciate your business with our service department, We understand your concern, but the cost of your service is so much more than simple parts; you get factory-trained Mazda technicians who understand your vehicle, genuine Mazda parts, and the correct tools that were designed specifically for your car. Trust us, your car will appreciate it in the long run! Let us know if you have any questions; we're here to help!

February 23, 2021

The coolant in my vehicle was not filled which was a part of the service. This has happened twice now where something was not done during the service and after inspection during the delivery of the vehicle, More

by MAYURESHKENI1004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joel Marrast
Feb 24, 2021 -

Patrick Mazda responded

Thank you for taking the time to write about your experience with our service department. We truly apologize for your negative experience and understand your frustration. Your review is being forwarded to the appropriate staff members to ensure that this doesn't happen again.

February 20, 2021

My wife and I had a thoroughly enjoyable experiencing purchasing our car at Patrick Mazda. The showroom is beautiful and clean. The staff are cheerful and attentive. Our salesman Nick is pleasant, knowle More

by Maurizio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Plouffe, Aaron Tringuk, Chris Duggan
Feb 23, 2021 -

Patrick Mazda responded

Thank you so much for your kind review for Nick and our team! We appreciate your business and your feedback and hope you're loving your new Mazda so far. Happy driving!

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