Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Patrick Mazda
Auburn, MA
766 Reviews
We are a family owned and operated new and pre-owned Mazda dealership group as well as many other brands. We have been serving the Worcester Mass community proudly for over 50 years. We're looking forward to your visit and showing why at Patrick Motors. You Do Better! Patrick Motors is locally owned since 1948. We are devoted to serving our customers with an unrivaled reputation for value and personal service that continues well beyond your initial purchase. We sell cars people love to drive!
Read More
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 766 reviews
April 14, 2022
I am in the process of getting a new lease from Patrick Mazda and after some hiccups they have worked with me assure that everything is taken care of. I Had no issues with Kendall from sales this is our se Mazda and after some hiccups they have worked with me assure that everything is taken care of. I Had no issues with Kendall from sales this is our second time working with him and he has been great both times. I also talked to Dave who’s the sales manager to settle everything 10/10 sales. Finance could be a little more fine tuned to make sure small mistakes don’t become larger ones but overall pleased. More
by Chelsea
March 05, 2022
I specifically requested a test drive of Mazda 3 Hatchback Turbo. None of the nearby dealerships had it, but Adrian from Internet Sales not only confirmed the availability of that model for test dri Hatchback Turbo. None of the nearby dealerships had it, but Adrian from Internet Sales not only confirmed the availability of that model for test drive he also scheduled a specific time. I drove 1 hour and 15 minutes or 70 miles to the Patrick Mazda just to find out that they do not have that model. Not new not used. Really pissed me off because I can only think of 2 reasons why Adrian would do that to me. First, because he doesn't have a clue what's the difference between regular hatchback and turbo version, dumb enough to lie just to get me in. More
by schtuka
Employees Worked With
Adrian Cordova
February 27, 2022
Great dealership (thank you, Kendell and Troy)! They were very helpful, answered on all our questions, did everything what we asked the best way. They were very helpful, answered on all our questions, did everything what we asked the best way. More
by jshkolni
February 10, 2022
The dealership can’t even bother to call their customers that made/had an appointment to let them know they were closing early. Very poor customer service in my opinion! that made/had an appointment to let them know they were closing early. Very poor customer service in my opinion! More
by Rocee428
Employees Worked With
Was asked to ask for David or Bob
November 26, 2021
After a brief conversation with the sales representative I drove to the dealership. Before arriving we had a conversation about the price of the vehicle I was inquiring about, when I got there I was then to I drove to the dealership. Before arriving we had a conversation about the price of the vehicle I was inquiring about, when I got there I was then told it was $1000 more than our conversation. I felt deceived and wished I had been informed of this prior. When I called management to inquire they asked if I was still interested in the vehicle. I said yes we discussed a reasonable price with a mutual understanding. I asked for an email sent to me in regards to the conversation along with the Carfax so I could look at it. Nothing ever came. I left an email with this person in regards to our conversation and still received nothing in return. More
by Ktambo62
Employees Worked With
Michael Xhafaj
October 22, 2021
First, I’m a busy person, just like everyone else, and this morning was no different and instead of scheduling my oil change like I should have, I just drove into the dealership early thinking that it sho this morning was no different and instead of scheduling my oil change like I should have, I just drove into the dealership early thinking that it shouldn’t be a problem to get me in. I could easily rationalize that I am the customer and say that I didn’t have a lot of time and that my schedule was tight, and I just needed to get this done so off I went to Patrick Mazda. I was greeted by the Service Advisor, Joel Marrast, and he began to explain to me that they were booked up this morning and it would be very difficult to get me in, but he’d be happy to schedule me for another time. I was extremely irritated and pressed for time and upset with myself for not doing what I know I should have done, which was schedule the oil change. Joel said that maybe he could get me in at 9AM, so I told Joel that I would wait. I want to say that throughout this time I was very irritated and difficult to work with and even though I was not the most pleasant person to be around, Joel was professional and did his best to accommodate me as soon as he was able to. After a short while Joel came to the waiting area and told me that he was able to rearrange some things and was going to be able to get me in for service. So let me tell you about the service. As you can probably imagine, I’m a “picky” person and I have now been to Patrick Mazda a few times and the service has always been fast, and top notch! One of the things that I find fascinating is that you also get a video of all the work that is being performed on your vehicle along with explanations about what the service technician is doing. How awesome is that! Cool right!? I don’t know how popular that is, but I have never received that from any other dealership. My car was taken care of perfectly and they even washed it for me. I know that it’s always great to read reviews and hear about when things go exactly as planned, but I always find that the reviews that are the most valuable to me are the ones when things don’t go as planned and how a business responds to that. In this case, Patrick Mazda, and more specifically Joel, did a great job in dealing with a rash customer that did not plan accordingly. Thank you, Joel, and thank you Patrick Mazda for dealing with my craziness! I’ll be back again for your amazing service and next time I’ll plan and schedule accordingly. More
by Helder
Employees Worked With
Joel Marrast, Rachael Marrast
July 18, 2021
Jason & Chris were amazing. I went in with my wife to get an SUV and their customer service was absolutely amazing! We went in Thursday and Saturday picked the SUV up. Everything was done so quick and effici an SUV and their customer service was absolutely amazing! We went in Thursday and Saturday picked the SUV up. Everything was done so quick and efficient. They really made us feel very good. Thank you guys! More
by Luis dejesus
Employees Worked With
Chris Duggan, Jason Rizzo
July 13, 2021
The staff was very pleasant and helpful. My salesperson Michael was easy going and pressure free made the car buying experience very enjoyable. Overall a great experience. Five stars. Michael was easy going and pressure free made the car buying experience very enjoyable. Overall a great experience. Five stars. More
by JRefik1976
Employees Worked With
Michael Xhafaj
